{"id":1159683,"url":"https://alion.io/job/dyson-sales-service-technician-6","title":"Sales & Service Technician","company":{"id":160,"name":"Dyson","domain":"dyson.com","url":"https://alion.io/company/dyson","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":28,"ghost_share":0,"stale_share":0.393,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":5290},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-23T23:08:30Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T03:19:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About us\nDyson is a global technology enterprise. We’re growing fast and our ambition is huge - more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our U.S. headquarters is located in Chicago’s Fulton Market district, with an additional office in New York City’s SoHo neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.\nWe're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.\nAbout the Role\nThis is a full-time on-site role located in the area\nHours are Tuesday through Saturday, with schedules subject to business needs and customer demand\nPerform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies\nUse consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions\n Communicate repair findings, maintenance recommendations, and replacement options clearly to customers\nPromote relevant Dyson products, accessories, and services through trust-based cross-selling conversations\nProvide excellent customer service while managing customer expectations in real time\nProcess customer transactions and service details accurately within Dyson systems\nComplete daily and weekly operational reporting as required\nManage parts usage, inventory accuracy, and service documentation\nFollow Dyson service processes, quality standards, and escalation procedures\nSupport escalated repair cases and collaborate with broader service teams when needed\nMaintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment\nGuide customer conversations professionally by explaining repair options, product value, and available replacement solutions\nBuild customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path\n Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations\nHandle objection-based conversations professionally while maintaining a premium customer experience\nAbout You\n6 plus months of experience in customer service, retail sales, service operations, or related customer-facing environments\nAbility to communicate confidently with customers, including during objection handling or service-related discussions\nAptitude for learning technical diagnosis and repair procedures\nCuriosity to uncover hidden product needs beyond stated complaints.\nDemonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution\nStrong verbal, written, and interpersonal communication skills\nAbility to prioritize in a fast-paced environment\nExperience using Microsoft Office including Microsoft Excel, Microsoft Outlook, and Word\nCollaborative mindset with proven success in team environments\nAbility to lift and move up to 50 lbs\nHigh School Diploma or equivalent preferred\nMust be at least 18 years of age\nBenefits\nAt Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.\nFinancial benefits:\n 401K with up to a 4% match\n Company paid Life Insurance and AD&D\n Flexible Savings Account (FSA) and Health Savings Account (HSA)\nLifestyle benefits:\nCompetitive Paid Time Off Benefits including Separate Holiday, Sick, and\nVacation Time\nPre-tax Commuter Benefits (applicable areas only)\n Generous Child Care Leave Program\nWellness Program\nEmployee Assistance Program\nGenerous Dyson Product Discounts\nHealth Benefits\nMulti-Level Healthcare Coverage Options\nVision & Dental Coverage\nCompany paid Short-Term and Long-Term Disability\n#LI-Onsite\nDyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.","description_format":"text","description_chars":4591,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Hardware","Manufacturing","Personal Care"],"lifecycle":[{"event":"open","at":"2026-09-23T23:08:30Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dyson-sales-service-technician-6","json_url":"https://alion.io/job/dyson-sales-service-technician-6.json","meta":{"generated_at":"2026-09-24T06:04:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}