{"id":317319,"url":"https://alion.io/job/dyson-supply-chain-customer-contracts-compliance-manager","title":"Customer Compliance Manager (Supply Chain)","company":{"id":160,"name":"Dyson","domain":"dyson.com","url":"https://alion.io/company/dyson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":55,"ghost_share":0.018,"stale_share":0.182,"repost_share":0.145,"time_to_fill_p50_days":39,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":109000,"max":127000,"currency":"USD","period":"year","gross":null,"usd_annual":127000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"closed","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-31T04:02:26Z","board_verified":false,"closed_at":"2026-10-31T04:02:26Z","days_open":65,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":63},"description":"About us\nDyson is a global technology enterprise. We’re growing fast and our ambition is huge - more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with an additional office located in New York City. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.\nWe're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.\nAbout the role\nThe Supply Chain Customer Contracts & Compliance Manager is responsible for leading customer compliance, contract governance, and customer operations across Dyson's strategic retail accounts. This role manages a team focused on retailer compliance, deductions and chargebacks, customer claims resolution, and operational performance while partnering closely with Sales, Logistics, Supply Chain, Customer Service, Finance, and Dyson Business Services.\nThe successful candidate will drive initiatives that improve customer experience, reduce compliance-related costs, enhance operational execution, and strengthen relationships with key retail partners including Amazon, Costco, Best Buy, Walmart, Target, and others. This role will serve as a key escalation point for customer compliance issues while developing scalable processes, controls, and reporting that support Dyson's continued growth.\nKey Responsibilities\nTeam Leadership & Development\nLead, coach, and develop a team of analysts responsible for customer compliance, deductions, claims management, and customer operational support.\nEstablish team objectives, performance metrics, and development plans to drive engagement and high performance.\nFoster a culture of accountability, continuous improvement, and customer-centric decision-making.\nProvide ongoing mentorship, feedback, and support to team members.\nCustomer Compliance & Contract Management\nOwn compliance programs across strategic retail accounts, ensuring adherence to customer requirements, routing guides, contractual agreements, and operational standards.\nPartner closely with Sales Account Managers and customers to identify, assess, and mitigate compliance risks.\nOversee customer deductions, chargebacks, shortages, penalties, and compliance claims, ensuring timely investigation and resolution.\nReview customer contracts and operational requirements, translating business needs into effective processes and controls.\nDrive consistency in contract governance and compliance management practices across all customer accounts.\nCustomer Operations & Performance\nLead initiatives that improve customer experience and operational execution across the customer order lifecycle.\nMonitor customer scorecards, OTIF performance, service-level metrics, and compliance indicators, identifying opportunities for improvement.\nServe as the primary escalation point for significant customer operational and compliance issues.\nBuild strong relationships with customers and internal stakeholders to support long-term business objectives.\nFinancial Management & Reporting\nManage budgets related to compliance penalties, claims, and deductions.\nIdentify opportunities to reduce compliance-related costs and improve recovery efforts.\nDevelop and present reporting on compliance performance, customer scorecards, deductions, claims trends, root-cause analysis, and financial impact.\nUtilize insights and analytics to drive continuous improvement and operational excellence.\nCross-Functional Leadership\nPartner with Supply Chain, Logistics, Customer Service, Finance, Sales, and Dyson Business Services to develop and implement process improvements.\nLead cross-functional efforts to strengthen operational controls and reduce compliance risk.\nRepresent Dyson in customer meetings and support executive-level discussions regarding operational performance and improvement initiatives.\nLead strategic projects focused on customer operations, compliance performance, and process optimization.\nAbout you\nBachelor's degree in Business, Supply Chain, Logistics, Finance, or a related field.\n8+ years of experience in Customer Operations, Customer Compliance, Retail Operations, Supply Chain, Logistics, Finance, or a related discipline.\n2+ years of people leadership experience with responsibility for coaching, developing, and managing teams.\nExperience working with major retailers such as Amazon, Walmart, Costco, Best Buy, Target, or similar accounts.\nStrong understanding of customer-facing performance metrics, including OTIF, service levels, customer scorecards, and continuous improvement initiatives.\nExperience managing customer deductions, chargebacks, claims, disputes, compliance programs, or similar customer operational processes.\nExperience reviewing and managing customer contracts, retailer requirements, and compliance obligations.\nStrong financial acumen with experience managing budgets, penalties, recovery efforts, and business performance metrics.\nProven ability to influence cross-functional stakeholders and drive alignment across Sales, Supply Chain, Logistics, Finance, and Customer Service teams.\nAdvanced analytical and problem-solving skills with strong proficiency in Microsoft Excel and reporting tools.\nExperience with SAP or other ERP systems preferred.\nExcellent communication, presentation, stakeholder management, and relationship-building skills.\nPassion for delivering exceptional customer experiences and driving operational excellence in a fast-paced environment.\nCompensation : $109,000 - $127,000 annually + bonus opportunity\nLocation : Dyson, Inc, 1330 W Fulton Market Fl 5, Chicago, IL 60607\nBenefits\nAt Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.\nFinancial benefits:\n401K with up to a 4% match\nCompany paid Life Insurance and AD&D\nFlexible Savings Account (FSA) and Health Savings Account (HSA)\nLifestyle benefits:\nCompetitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time\nPre-tax Commuter Benefits (applicable areas only)\nGenerous Child Care Leave Program\nWellness Program\nEmployee Assistance Program\nDyson Product Discounts\nHealth benefits:\nMulti-Level Healthcare Coverage Options\nVision & Dental Coverage\nCompany paid Short-Term and Long-Term Disability\nDyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at  for more information. Dyson is an Equal Opportunity Employer.\nDyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. 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