{"id":2173265,"url":"https://alion.io/job/dyson-telecom-expense-lead-specialist-2","title":"Telecom Expense Lead Specialist","company":{"id":160,"name":"Dyson","domain":"dyson.com","url":"https://alion.io/company/dyson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":57,"ghost_share":0,"stale_share":0.333,"repost_share":0.053,"time_to_fill_p50_days":32,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1639},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-09T13:11:30Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T22:16:27Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"About role\nThe Mobile Telephony Team Manager is accountable for leading the mobile telephony/expense team and for analysing, governing, optimising, and improving global mobile telephony services, costs, usage, vendor performance, policy compliance, and reporting.\nThe role provides specialist insight into mobile billing, tariffs, roaming, device and SIM usage, supplier charges, policy adherence, user behaviour, and cost-saving opportunities. It ensures mobile telephony remains commercially controlled, operationally effective, and aligned to business needs.\nThe Mobile Telephony Team Manager will work closely with Workplace Technology Services, IT Service Management and Operations, Finance, Procurement, HR, Security, regional stakeholders, mobile carriers, managed service providers, and end-user support teams to improve telecoms governance, reduce waste, strengthen the employee experience, and ensure the team is operating with clear priorities, quality standards, and accountability.\n\nKey Accountabilities\n1. Team Leadership and People Management\nLead the mobile telephony/expense team to deliver consistent operational performance, strong service outcomes, accurate reporting, and measurable cost optimization.\nResponsibilities include:\nProvide day-to-day leadership, direction, coaching, and performance management for team members.\nSet clear team priorities, service standards, workload expectations, and delivery outcomes.\nCreate a culture of accountability, accuracy, customer service, commercial awareness, and continual improvement.\nDevelop team capability through training, knowledge sharing, mentoring, process guidance, and practical coaching.\nManage team workload, capacity, risks, dependencies, escalations, and operational priorities.\nEnsure team activity is measured, reported, and aligned to business needs, cost-control objectives, and employee experience outcomes.\nHold regular team reviews to track service quality, billing issues, savings actions, supplier escalations, policy exceptions, and improvement progress.\nSupport recruitment, onboarding, objective setting, succession planning, and performance development where required. 2. Mobile Telephony Ownership and Operational Governance Own the day-to-day governance and control of mobile telephony services across the global estate. Responsibilities include:\nMaintain clear visibility of mobile services, users, numbers, SIMs, devices, tariffs, billing profiles, and supplier arrangements.\nEnsure mobile telephony processes are documented, controlled, and consistently executed across regions and support teams.\nSupport governance of mobile onboarding, changes, transfers, suspensions, cancellations, and leavers processes.\nEnsure mobile telephony data remains accurate, complete, and aligned with user, cost centre, regional, and service records.\nAct as a specialist escalation point for mobile usage, billing, supplier, policy, and service issues.\nIdentify control weaknesses and drive corrective actions to improve operational discipline. 3. Data Analysis, Insight and Reporting Use mobile telephony data to identify trends, risks, savings, anomalies, and improvement opportunities. Responsibilities include:\nConduct regular analysis of mobile usage, roaming, billing, device, SIM, and tariff data.\nIdentify patterns, anomalies, inactive services, excessive usage, duplicate charges, and cost leakage.\nCreate clear reporting that translates complex usage and billing data into practical insight and action.\nProvide regular reporting to IT, Finance, Procurement, business stakeholders, and service leadership.\nTrack savings opportunities, actions, benefits, exceptions, and performance trends.\nImprove data quality, reporting automation, and dashboarding where appropriate. 4. Cost Optimization and Commercial Control Drive sustainable reduction of mobile telephony cost while protecting service quality and user needs. Responsibilities include:\nIdentify and deliver mobile cost optimization opportunities across tariffs, roaming, inactive lines, unused services, and supplier charges.\nReviewing billing and usage against contracts, commercial terms, policy, and expected service consumption.\nSupport tariff reviews, contract benchmarking, renewal analysis, and commercial improvement activity.\nWork with Procurement and Finance to challenge incorrect charges, billing errors, and supplier performance issues.\nRecommend practical changes to reduce avoidable spending without reducing essential service capability.\nMeasure and report realized savings, avoided costs, and financial improvement outcomes. 5. Policy Governance and Compliance Ensure mobile telephony usage aligns with company policy and expected standards. Responsibilities include:\nMonitor mobile usage against company policy, regional requirements, and approved business use standards.\nIdentify policy exceptions, unusual usage, non-compliance, and areas where controls need improvement.\nProvide recommendations to improve mobile policy, guidance, controls, and approval processes.\nSupport policy communication and ensure users understand expected usage behaviours.\nWork with HR, Legal, Security, Finance, and regional teams where policy exceptions or sensitive usage issues require escalation.\nEnsure mobile telephony governance supports audit, compliance, cost control, and responsible usage.\n6. Supplier and Vendor Management Support\nSupport effective management of mobile carriers, telecoms providers, and managed service partners.\nResponsibilities include:\nWork with mobile vendors and managed service providers to resolve billing, service, reporting, and operational issues.\nMonitor supplier performance against service expectations, billing accuracy, responsiveness, and issue resolution quality.\nSupport supplier service reviews with data, trends, risks, improvement actions, and commercial insight.\nEscalate recurring supplier issues and ensure corrective actions are tracked to closure.\nSupport procurement and commercial stakeholders with contract renewals, negotiations, and supplier challenge activity.\nEnsure supplier reporting is accurate, timely, complete, and aligned to Group IT requirements. 7. User Education and Adoption Improve employee awareness and responsible use of mobile telephony services. Responsibilities include:\nDevelop and maintain user guidance, training content, communications, and quick reference material for mobile services.\nEducate employees on cost-effective mobile use, roaming prevention, policy compliance, and available support routes.\nSupport targeted campaigns where usage trends show avoidable spend or repeated behavioral issues.\nWork with support teams to ensure consistent answers are provided to common mobile telephony queries.\nUse insight from user behavior, service requests, incidents, and billing data to improve guidance and self-service content.\nPromote a simple and sustainable employee experience for mobile service use. 8. Continual Improvement and Service Quality Drive ongoing improvement in mobile telephony operations, controls, reporting, and user outcomes. Responsibilities include:\nMaintain a mobile telephony improvement backlog and roadmap.\nIdentify opportunities to simplify processes, improve data quality, automate reporting, and reduce manual effort.\nSupport improvements to mobile request workflows, approval processes, lifecycle controls, and knowledge content.\nReview recurring issues and identify root causes across billing, supplier performance, user behaviour, and support processes.\nTrack improvement actions and report progress against agreed outcomes.\nStay informed on mobile telephony trends, supplier capabilities, regulatory considerations, and emerging technologies. Key Responsibilities The Mobile Telephony Team Manager will:\nLead and manage the mobile telephony/expense team, ensuring clear priorities, quality standards, workload balance, and delivery accountability.\nCoach, develop, and support team members to improve capability, confidence, service quality, data accuracy, and commercial awareness.\nRun regular team performance reviews covering operational delivery, billing accuracy, cost optimization, supplier issues, user escalations, and improvement actions.\nOwn and maintain operational visibility of the global mobile telephony estate.\nAnalyze mobile usage, billing, roaming, tariff, and supplier data to identify trends, issues, risks, and savings.\nDrive mobile telephony cost optimization without compromising service quality or legitimate business needs.\nMonitor usage against policy and recommend improvements to controls, guidance, and governance.\nSupport supplier management through billing challenge, performance insight, service reviews, and issue escalation.\nCreate reporting and insight for IT, Finance, Procurement, service owners, and business stakeholders.\nDevelop training content and user guidance to improve responsible mobile usage and reduce avoidable cost.\nMaintain mobile service documentation, process guidance, and operational knowledge content.\nIdentify and drive continual improvement across mobile processes, reporting, automation, lifecycle control, and employee experience.\nPartner with Workplace Technology Services, ITSMO, Finance, Procurement, Security, HR, regional teams, and mobile vendors. Key Deliverables\nThe Mobile Telephony Team Manager will:\nLead and manage the mobile telephony/expense team, ensuring clear priorities, quality standards, workload balance, and delivery accountability.\nCoach, develop, and support team members to improve capability, confidence, service quality, data accuracy, and commercial awareness.\nRun regular team performance reviews covering operational delivery, billing accuracy, cost optimisation, supplier issues, user escalations, and improvement actions.\nOwn and maintain operational visibility of the global mobile telephony estate.\nAnalyse mobile usage, billing, roaming, tariff, and supplier data to identify trends, issues, risks, and savings.\nDrive mobile telephony cost optimisation without compromising service quality or legitimate business needs.\nMonitor usage against policy and recommend improvements to controls, guidance, and governance.\nSupport supplier management through billing challenge, performance insight, service reviews, and issue escalation.\nCreate reporting and insight for IT, Finance, Procurement, service owners, and business stakeholders.\nDevelop training content and user guidance to improve responsible mobile usage and reduce avoidable cost.\nMaintain mobile service documentation, process guidance, and operational knowledge content.\nIdentify and drive continual improvement across mobile processes, reporting, automation, lifecycle control, and employee experience.\nPartner with Workplace Technology Services, ITSMO, Finance, Procurement, Security, HR, regional teams, and mobile vendors. Required Experience The successful candidate should have 10+years global enterprise accountability in:\nThe Mobile Telephony Team Manager will:\nLead and manage the mobile telephony/expense team, ensuring clear priorities, quality standards, workload balance, and delivery accountability.\nCoach, develop, and support team members to improve capability, confidence, service quality, data accuracy, and commercial awareness.\nRun regular team performance reviews covering operational delivery, billing accuracy, cost optimisation, supplier issues, user escalations, and improvement actions.\nOwn and maintain operational visibility of the global mobile telephony estate.\nAnalyse mobile usage, billing, roaming, tariff, and supplier data to identify trends, issues, risks, and savings.\nDrive mobile telephony cost optimisation without compromising service quality or legitimate business needs.\nMonitor usage against policy and recommend improvements to controls, guidance, and governance.\nSupport supplier management through billing challenge, performance insight, service reviews, and issue escalation.\nCreate reporting and insight for IT, Finance, Procurement, s...","description_format":"text","description_chars":15439,"description_truncated":true,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances"],"lifecycle":[{"event":"open","at":"2026-10-09T13:11:30Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":14,"expected_fill_days":32,"reasons":["conf:31","velocity","win:mid","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/dyson-telecom-expense-lead-specialist-2","json_url":"https://alion.io/job/dyson-telecom-expense-lead-specialist-2.json","meta":{"generated_at":"2026-10-24T19:05:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27972,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":160},"rest":"https://alion.io/mcp/rest/get_company?id=160"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdyson-telecom-expense-lead-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdyson-telecom-expense-lead-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdyson-telecom-expense-lead-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dyson-telecom-expense-lead-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdyson-telecom-expense-lead-specialist-2"}]}