{"id":2000280,"url":"https://alion.io/job/dzengi-customer-support-specialist","title":"Customer Support Specialist","company":{"id":452933,"name":"Dzengi","domain":"dzengi.com","url":"https://alion.io/company/dzengi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minsk, Belarus"],"countries":["BY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-07T11:00:07Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T01:20:23Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Компания Dzengi - резидент ПВТ, регулируемая криптобиржа токенизированных активов. Наша миссия - сделать инвестиции доступнее и понятнее для каждого.\nМы ищем Customer Support Officer, кто получает удовольствие от общения, готов разбираться в вопросах клиентов и ценит чёткие процессы.\nЧем предстоит заниматься:\n поддержка клиентов через чат, e-mail и звонки\n помощь с KYC и обучением торговой платформы\n сбор отзывов и предложений по улучшению платформы\n взаимодействие с командами для решения любых вопросов\n работа в сменном графике, включая ночные смены (12 часов)\n Что для нас важно\n разговорный Английский от B1 и выше\n опыт работы с клиентами (кол-центр, банк, онлайн-сервис) будет плюсом\n навык работы с Zendesk, Jira, Confluence будет плюсом\n стремление помогать и вникать в суть проблемы клиента\n интерес к криптовалюте и трейдингу\n Мы предлагаем\n KPI-бонусы и оплачиваемое обучение\n медстраховка с медикаментами и стоматологией\n AllSports подписка на 120+ площадок\n бесплатные занятия английским\n до 5 дополнительных дней отпуска в год\n $500 на торговый счёт после испытательного срока\n программа скидок и бенефитов Benefits.by\n денежные компенсации к значимым событиям\n активная корпоративная жизнь (корпоративы 2 раза в год, тимбилдинги, office events)\n вкусный кофе и еда в офисе\n Если вам близка работа с людьми, вы умеете внимательно выслушать, ясно объяснить и помочь клиенту разобраться - будем рады видеть вас в команде Dzengi \n*Перспективное рабочее место","description_format":"text","description_chars":1474,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Cryptocurrencies"],"lifecycle":[{"event":"open","at":"2026-10-07T11:04:46Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.788,"p_room":0.9,"age_days":13,"expected_fill_days":23,"reasons":["conf:4","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/dzengi-customer-support-specialist","json_url":"https://alion.io/job/dzengi-customer-support-specialist.json","meta":{"generated_at":"2026-10-21T08:32:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12095,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":452933},"rest":"https://alion.io/mcp/rest/get_company?id=452933"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdzengi-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdzengi-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdzengi-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dzengi-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdzengi-customer-support-specialist"}]}