{"id":3093263,"url":"https://alion.io/job/e-bpo-services-voice-and-network-support-engineer","title":"Voice and Network Support Engineer","company":{"id":4460657,"name":"E-BPO Services","domain":"e-bpo.net","url":"https://alion.io/company/e-bpo-services","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dehiwala-Mount Lavinia, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false}],"status":"live","first_seen_at":"2026-10-21T18:30:00Z","employer_posted_date":null,"last_verified_at":"2026-10-21T18:30:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"WE’RE HIRING\n\nVoice and Network Support Engineer\n\nLevel 2/3 | Srilanka | Australian Client\n\nWe are seeking a technically strong Voice and Network Support Engineer based in Sri Lanka to support an Australian client.\nThis role suits a motivated professional with hands-on experience in voice and networking technologies, a strong troubleshooting approach and a commitment to excellent customer support.\n\nAbout the Role\n\nWorking within the Operations and Engineering Team, you will support internal and external customers, deploy and maintain services, and resolve complex technical issues. The role offers exposure to voice, network, systems and security technologies, with opportunities to develop further in switching, routing and security infrastructure.\n\nYou must be available to work Australian business hours aligned with the client’s time zone, with daylight saving adjustments where applicable. Some on-call and after-hours duties are also required.\n\nKey Responsibilities\n\nProvide Level 2 and Level 3 technical support, including issue categorisation, prioritisation, investigation and resolution.\n\nProvision, configure and install services and equipment, resolve faults and provide ongoing operational support.\n\nCoordinate with customers, internal teams and third-party suppliers on service provisioning and fault resolution.\n\nManage incidents through CRM and support systems, maintaining accurate tickets, progress updates and resolution\n\nrecords.\n\nAssist with developing and documenting procedures for provisioning, configuration, backups, disaster recovery, operations and security.\n\nShare technical knowledge and contribute to continuous improvement within the team.\n\nSkills and Experience\n\nExperience in Level 2 or Level 3 support within a systems integrator, service provider or telecommunications carrier.\n\nStrong technical understanding of voice and networking technologies, with practical deployment and operational support experience.\n\nExperience with IP telephony, including SIP protocols, SIP trunking and call routing.\n\nExperience supporting cloud-based telephony platforms.\n\nAbility to configure and support PBX systems and end-user VoIP equipment, including analogue telephone adapters\n\n(ATAs) and IP handsets such as Yealink.\n\nExperience with softswitches and session border controllers (SBCs).\n\nExperience with open-source VoIP applications such as Asterisk and Kamailio.\n\nKnowledge of IP and Ethernet networking technologies and protocols including DNS, SMTP and SNMP.\n\nStrong problem identification, analysis, tracking and resolution skills.\n\nClear written and verbal communication, attention to detail and accurate documentation.\n\nA motivated, results-driven approach, with the ability to prioritise and manage workloads.\n\nWillingness to learn new technologies and share knowledge with colleagues.\n\nHow to Apply\n\nSend your CV to with “Operations Support Officer — Level 1” as the subject line with the covering letter and expected remuneration package\n\nEmployment: Full Time, Permanent, Onsite\nClosing date: 5 Nov 2026\nJob ref: 1562754","description_format":"text","description_chars":3062,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Sri Lanka","iso":"LK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-22T15:27:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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