{"id":3469696,"url":"https://alion.io/job/e-egypt-customer-support-agent-b2b-b2-english-e-uae-2","title":"Customer Support Agent (B2B / B2 English) E& UAE","company":{"id":183943,"name":"e& Egypt","domain":"eand.com.eg","url":"https://alion.io/company/eand-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":45,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":3000,"max_usd":8000,"period":"year","method":"role_country_seniority_unknown","sample_n":25},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-10-29T16:39:45Z","employer_posted_date":null,"last_verified_at":"2026-10-29T16:39:45Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"e& CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Inbound Calls Corporate Account (English Account)\nHandle inbound customer calls and provide professional customer service.\n\nUnderstand customers’ needs and provide accurate information and appropriate solutions.\n\nResolve customer inquiries and complaints efficiently.\n\nFollow company policies, procedures, and quality standards.\n\nMaintain a high level of customer satisfaction and professionalism.\n\nDocument customer interactions and update relevant systems.\n\nMeet assigned KPIs and performance targets.\n\nJob Benefits:\nNet Salary 19,000\n\nAnnual salary increase\n\nSocial and medical insurance\n\nFree VPN line\n\nCareer path\n\nChance for promoted after 6 months\n\nOpportunity To travel To UAE\n\nLocation: Maadi, Degla Square (No transportation provided)\nRequirements\ne& CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Email and chat. (e& CX Solutions).\nJob requirements:\nGrad of any major\n\nExcellent up to Fluent English speakers (B2)\n\nFlexibility with rotational shifts","description_format":"text","description_chars":1218,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-29T16:39:45Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.597,"p_room":0.9,"age_days":1,"expected_fill_days":3,"reasons":["seen:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/e-egypt-customer-support-agent-b2b-b2-english-e-uae-2","json_url":"https://alion.io/job/e-egypt-customer-support-agent-b2b-b2-english-e-uae-2.json","meta":{"generated_at":"2026-10-31T07:57:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":183943},"rest":"https://alion.io/mcp/rest/get_company?id=183943"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fe-egypt-customer-support-agent-b2b-b2-english-e-uae-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fe-egypt-customer-support-agent-b2b-b2-english-e-uae-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fe-egypt-customer-support-agent-b2b-b2-english-e-uae-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/e-egypt-customer-support-agent-b2b-b2-english-e-uae-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fe-egypt-customer-support-agent-b2b-b2-english-e-uae-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3469696}},{"tool":"search_jobs","arguments":{"company":"eand.com.eg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3469696},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}