{"id":2924100,"url":"https://alion.io/job/e-egypt-enterprise-operation-back-office-senior-engineer-network-management","title":"Enterprise Operation Back Office Senior Engineer.Network Management","company":{"id":183943,"name":"e& Egypt","domain":"eand.com.eg","url":"https://alion.io/company/eand-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":45,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8444},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MPLS","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"BGP","optional":true},{"name":"OSPF","optional":true}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-31T10:30:41Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Job Purpose\nTo provide the highest level of standard technical after sales support for the enterprise services, internet, L2VPN, MPLS,VPLS , International VPN ,Video Streaming and WIFI to ensure compliance to performance targets (KPI´s) and overall customer satisfaction.\nReport To Position Name\nTo professionally troubleshoot customer’s enterprise services complaints (internet, VPN, IVPN,WIFI, Video Surveillance) implemented over different media (Leased Line,PreWimax, Microwave and 3G) and either solve customer complaint remotely or allocate field maintenance resource if needed. This should be done in a timely and effective manner to achieve organizational target MTTR.\nTo document all troubleshooting and any case management actions via HP Trouble Ticketing System to track customer’s failure history and build knowledge database.\nTo evaluating Change request, Planned Activities, that affect enterprise customers’ operation pre and post change implementation (wireless Services)\nTo contribute in any network taskforce that affect customer’s solution, performance or stability.\nTo ensure cases are escalated to the most appropriate department as part of the case flow process and follow up is done to minimize Customer’s MTTR.\nTo ensure that the technical escalation process is in line with company escalation matrix to achieve customer satisfaction and target MTTR.\nTo contributing in backbone network congestion notification that affect customers to achieve organizational one team, one goal target\nTo contributing in backbone network failure troubleshooting to minimize overall customer’ Failure MTTR.\nTo recommend customer’s connections transfer to another backbone network path upon experiencing any network failure.\nTo adhere to established Key Performance Indicators (KPI) to achieve corporate targets\nTo indicate that the problem has been passed to problem management in case the failure/incident categorized as problem\nTo undertake any other reasonable task as assigned\nJob Purpose\nTo provide the highest level of standard technical after sales support for the enterprise services, internet, L2VPN, MPLS,VPLS , International VPN ,Video Streaming and WIFI to ensure compliance to performance targets (KPI´s) and overall customer satisfaction.\nReport To Position Name\nTo professionally troubleshoot customer’s enterprise services complaints (internet, VPN, IVPN,WIFI, Video Surveillance) implemented over different media (Leased Line,PreWimax, Microwave and 3G) and either solve customer complaint remotely or allocate field maintenance resource if needed. This should be done in a timely and effective manner to achieve organizational target MTTR.\nTo document all troubleshooting and any case management actions via HP Trouble Ticketing System to track customer’s failure history and build knowledge database.\nTo evaluating Change request, Planned Activities, that affect enterprise customers’ operation pre and post change implementation (wireless Services)\nTo contribute in any network taskforce that affect customer’s solution, performance or stability.\nTo ensure cases are escalated to the most appropriate department as part of the case flow process and follow up is done to minimize Customer’s MTTR.\nTo ensure that the technical escalation process is in line with company escalation matrix to achieve customer satisfaction and target MTTR.\nTo contributing in backbone network congestion notification that affect customers to achieve organizational one team, one goal target\nTo contributing in backbone network failure troubleshooting to minimize overall customer’ Failure MTTR.\nTo recommend customer’s connections transfer to another backbone network path upon experiencing any network failure.\nTo adhere to established Key Performance Indicators (KPI) to achieve corporate targets\nTo indicate that the problem has been passed to problem management in case the failure/incident categorized as problem\nTo undertake any other reasonable task as assigned\nQUALIFICATIONS_ESSENTIAL\nB. Sc. in computer or Communications Engineering\nGood interpersonal and communication skills\nGood time management, and organizational skills\nAbility to work under pressure\nAbility to deal with multiple tasks\nProblem solving skills\nNeed a willingness to learn and expand knowledge\nProactive, self motivated and determined attitude\nTeam work, uses a team approach to solve problem when appropriate\nAbility to build relationships with peer and management levels both with clients and the company management\nFlexibility in terms of working hours\nA determination to process tasks according to pre-defined processes is essential\nVery Good - Excellent in Arabic & English (Reading, Writing & Oral)\nQUALIFICATIONS_DESIRABLE\n-N/A\nEXPERIENCE_ESSENTIAL\nAt least 2---3 years relevant experience in the telecommunication industry\nGood Knowledge in Network elements (Cisco, Huawei , Juniper)\nGood Knowledge in networking, routing a, switching and WAN Technologies\nCCNA is a must\nMPLS and MBGP is a must\nEXPERIENCE_DESIRABLE\n-Quality Of Service is desirable\n-ITI is desirable\nCERTIFICATIONS_ESSENTIAL\nEssential:\nAttending communication, writing and reporting Skills training\nDSL Technologies training\nMPLS technology training\nHuawei Technology training (IP DSLAMs ,routers, NPEs ….etc)\nSwitching\nAny new service that is deployed by Etisalat data solution\nRouting (BGP, MBGP, OSPF…)\nWAN Technologies\nVideo Streaming\nWireless Technologies (3G,WIFI,Microwave,Pre-Wimax)\nDesirable:\nVOIP\nJuniper hardware training\nQuality Of service\nQUALIFICATIONS_ESSENTIAL\nB. Sc. in computer or Communications Engineering\nGood interpersonal and communication skills\nGood time management, and organizational skills\nAbility to work under pressure\nAbility to deal with multiple tasks\nProblem solving skills\nNeed a willingness to learn and expand knowledge\nProactive, self motivated and determined attitude\nTeam work, uses a team approach to solve problem when appropriate\nAbility to build relationships with peer and management levels both with clients and the company management\nFlexibility in terms of working hours\nA determination to process tasks according to pre-defined processes is essential\nVery Good - Excellent in Arabic & English (Reading, Writing & Oral)\nQUALIFICATIONS_DESIRABLE\n-N/A\nEXPERIENCE_ESSENTIAL\nAt least 2---3 years relevant experience in the telecommunication industry\nGood Knowledge in Network elements (Cisco, Huawei , Juniper)\nGood Knowledge in networking, routing a, switching and WAN Technologies\nCCNA is a must\nMPLS and MBGP is a must\nEXPERIENCE_DESIRABLE\n-Quality Of Service is desirable\n-ITI is desirable\nCERTIFICATIONS_ESSENTIAL\nEssential:\nAttending communication, writing and reporting Skills training\nDSL Technologies training\nMPLS technology training\nHuawei Technology training (IP DSLAMs ,routers, NPEs ….etc)\nSwitching\nAny new service that is deployed by Etisalat data solution\nRouting (BGP, MBGP, OSPF…)\nWAN Technologies\nVideo Streaming\nWireless Technologies (3G,WIFI,Microwave,Pre-Wimax)\nDesirable:\nVOIP\nJuniper hardware training\nQuality Of service","description_format":"text","description_chars":7049,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile 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