{"id":2564017,"url":"https://alion.io/job/e-egypt-it-operations-specialist-it-operations-26-infrastructure","title":"IT Operations Specialist.IT Operations & Infrastructure","company":{"id":183943,"name":"e& Egypt","domain":"eand.com.eg","url":"https://alion.io/company/eand-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":45,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"ITIL","optional":true},{"name":"SQL","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2023-08-27T00:00:00Z","employer_posted_date":"2023-08-27","last_verified_at":"2026-10-30T16:27:01Z","board_verified":true,"closed_at":null,"days_open":1160,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1159},"description":"Job Purpose\nTo execute, monitor, and maintain business applications to ensure system availability, business continuity, and smooth operations.\nReport To Position Name\nAssist in interpreting console messages from system software or application programs and reports them promptly to concerned staff & first line support to ensure maximum applications availability.\nEnsure users and management updates with production problems.\nAssist in executing scheduled and ad-hoc operations jobs, activities as stated in the daily/weekly/monthly job schedules and according to the jobs working instructions and operational manual to maintain business applications continuity.\nAssist in maintaining daily job schedules and report to shift leader for the work process.\nExecuting ongoing operations activities and analyze performance to identify problems.\nFulfill administrative requirements as assigned.\nAssist in running and monitoring the BC (Bill Cycle) activities and escalate to the first line support if there are any errors or performance problems and issue a BC status report after BC completion.\nCustomer Centricity :\nCreates a positive internal customer experience during internal customer journeys and touch points\nPerform bill cycle audit at the Printing Facility site to ensure that the bill cycle is delivered to the customer on time.\nRun and monitor the Rating & Roaming cycle and escalate to the applications support if there are any errors or performance problems according to agreed SLA. Ensure Rating & Roaming trouble tickets (TTs) are solved within their relevant SLAs.\nInnovation:\nContinuously learn new trends in the market and propose new ideas, approaches and insights\nOperational Excellence :\nTakes responsibility-Accepts responsibility for outcomes of one’s work; with focus on accurate high quality operations daily routine, processes and workflows.\nPeople Management :\nDemonstration of team spirit and a proactive collaboration with cross functional projects.\nDemonstrate company values and compliance with company policy.\nJob Purpose\nTo execute, monitor, and maintain business applications to ensure system availability, business continuity, and smooth operations.\nReport To Position Name\nAssist in interpreting console messages from system software or application programs and reports them promptly to concerned staff & first line support to ensure maximum applications availability.\nEnsure users and management updates with production problems.\nAssist in executing scheduled and ad-hoc operations jobs, activities as stated in the daily/weekly/monthly job schedules and according to the jobs working instructions and operational manual to maintain business applications continuity.\nAssist in maintaining daily job schedules and report to shift leader for the work process.\nExecuting ongoing operations activities and analyze performance to identify problems.\nFulfill administrative requirements as assigned.\nAssist in running and monitoring the BC (Bill Cycle) activities and escalate to the first line support if there are any errors or performance problems and issue a BC status report after BC completion.\nCustomer Centricity :\nCreates a positive internal customer experience during internal customer journeys and touch points\nPerform bill cycle audit at the Printing Facility site to ensure that the bill cycle is delivered to the customer on time.\nRun and monitor the Rating & Roaming cycle and escalate to the applications support if there are any errors or performance problems according to agreed SLA. Ensure Rating & Roaming trouble tickets (TTs) are solved within their relevant SLAs.\nInnovation:\nContinuously learn new trends in the market and propose new ideas, approaches and insights\nOperational Excellence :\nTakes responsibility-Accepts responsibility for outcomes of one’s work; with focus on accurate high quality operations daily routine, processes and workflows.\nPeople Management :\nDemonstration of team spirit and a proactive collaboration with cross functional projects.\nDemonstrate company values and compliance with company policy.\nQUALIFICATIONS_ESSENTIAL\nUniversity degree in Computer Engineering or Science or equivalent degree.\nMinimum 0 to 2 years experience.\nVery Good in Computer skills, Advanced MS excel is required.\nVery Good in Arabic & English (Reading, Writing & Oral).\nStrong interpersonal and negotiations skills.\nAbility to work in shift duties.\nQUALIFICATIONS_DESIRABLE\nIT Operations or Data center background.\nExperience in a Telecommunication Industry.\nVery Good communication Skills.\nGood Knowledge in UNIX Operating System.\nGood Knowledge in Oracle SQL and/or PL-SQL.\nEXPERIENCE_ESSENTIAL\nPresentation skills.\nTechnical Writing.\nEXPERIENCE_DESIRABLE\nITIL Foundations.\nCERTIFICATIONS_ESSENTIAL\nN/A\nQUALIFICATIONS_ESSENTIAL\nUniversity degree in Computer Engineering or Science or equivalent degree.\nMinimum 0 to 2 years experience.\nVery Good in Computer skills, Advanced MS excel is required.\nVery Good in Arabic & English (Reading, Writing & Oral).\nStrong interpersonal and negotiations skills.\nAbility to work in shift duties.\nQUALIFICATIONS_DESIRABLE\nIT Operations or Data center background.\nExperience in a Telecommunication Industry.\nVery Good communication Skills.\nGood Knowledge in UNIX Operating System.\nGood Knowledge in Oracle SQL and/or PL-SQL.\nEXPERIENCE_ESSENTIAL\nPresentation skills.\nTechnical Writing.\nEXPERIENCE_DESIRABLE\nITIL 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