{"id":3821770,"url":"https://alion.io/job/e-j-gallo-winery-reservation-agent","title":"Reservation Agent","company":{"id":2217850,"name":"E. & J. Gallo Winery","domain":"gallo.com","url":"https://alion.io/company/gallocareers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0.2,"time_to_fill_p50_days":8,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Helena, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-05T17:29:34Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-11T09:37:07Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Req ID: 107835\nJob Type: Full-time\nWork Category: Onsite\nApplication Close Date: 11/09/2026\nSponsorship: Not Available\nCompensation: $29.23 - $39.42\nGallo Privacy Policy\nWe are GALLO\nWe’re a family-owned company with a 90+ year legacy, that’s consistently recognized as a Glassdoor “Best Places to Work.” GALLO’s sustainably driven, luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines). You can find our complete portfolio here.\nView our Corporate Values and Mission Statement here.\nSchedule: Wednesday - Sunday\nA Taste of What You'll Do\nAs a Reservation Agent, you’ll help create memorable winery experiences by serving as a knowledgeable and welcoming resource for consumers across our brands and locations. You’ll assist guests with reservations, experiences, events, itineraries, wine purchases, and fulfillment questions through phone, email, websites, Tock, and other approved platforms.\nYou’ll collaborate closely with Consumer Experience, Member Services, Events, Private Client Sales, and winery teams to ensure guests receive accurate, timely information and a consistent experience. From recommending alternative experiences and local accommodations to coordinating multi-estate itineraries, you’ll use your attention to detail and customer-service skills to help each interaction run smoothly.\nYou’ll also support direct-to-consumer operations by maintaining accurate customer and reservation information, assisting with orders and shipment questions, and helping coordinate events and winery activities. By staying current on winery offerings, wine club programs, systems, processes, and shipping requirements, you’ll help identify opportunities to deliver exceptional service while supporting our broader business goals.\nWhat You'll Need\nAssociates degree plus 2 years of hospitality, call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility; OR High school diploma or State-issued equivalency certificate plus 4 years of hospitality, call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility.\nSkilled in the use of MS Outlook, Word, Excel, and PowerPoint at an intermediate level.\nPossess excellent written and verbal communication skills including spelling, grammar, and punctuation.\nRequired to be available to work scheduled hours between 8:00 a.m. and 6:00 p.m., including flexible schedules, evenings, weekends and occasional overtime based on business needs.\nKnowledge of and experience using reservation, customer service, customer relationship management, e-commerce, and order-fulfillment platforms.\nSkilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.\nSkilled in adding, subtracting, multiplying and dividing using whole numbers.\nRequired to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.\nRequired to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.\nHow You'll Stand Out\nBachelor's degree; OR Associates degree plus 4 years of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility. Prior event reservations experience. Bilingual abilities in both oral and written forms of communications. Experience responding to the public on behalf of a company, its products and brands. Wine industry experience.\nExperience using Tock, Commerce7, Wine Shipping, Help Scout, Microsoft Teams Calling, or similar reservation, e-commerce, fulfillment, and customer service platforms. Experience supporting multi-brand or multi-location hospitality operations, wine club programs, private client sales, events, or direct-to-consumer order management.\nExperience preparing operational reports, reconciling information across systems, and documenting standard processes. Experience maintaining a high degree of flexibility in conducting various assignments. Experience quickly and seamlessly adapting to change. Skilled in reading and interpreting a variety of information furnished in written, oral, diagram or schedule form. Experience communicating detailed product and company information to consumers, customers, or employees in written and verbal formats.\nSkilled in applying concepts such as fractions, percentages, ratios and proportions to practical situations. Skilled in reading and interpreting documents such as safety rules, operating and maintenance instructions and procedure manuals. Experience visually inspecting products to identify discoloration in wine products, packaging and glass. Skilled in effectively presenting information and responding to questions from groups of managers, clients, customers and the general public.\nTo view the full job description, please click here.\nOur Benefits & Perks\nWe are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.\nThe Fine Print\nThe Company does not sponsor for employment-based visas for this position now or in the future.\nWe offer a broad salary range to allow for long-term growth. Actual compensation paid within the range will be determined by multiple factors, including, but not limited to, education, experience, knowledge, skills and abilities, internal equity, and alignment with market data. Although we estimate the successful candidate hired into this role will be placed between the entry point and middle of the range, the decision will be made on a case-by-case basis related to these factors. In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable.\nThis position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.\nIt is the Company’s policy for job postings to be open to internal candidates for a minimum of 5 days and to external candidates, if applicable, for a minimum of 3 days.\nGallo’s policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.\nGallo will comply with state and local laws prohibiting discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).\nWe also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at 209.341.7000.\nGallo is enrolled in the Department of Homeland Security's E-Verify program and will use the program to verify the employment eligibility of all newly hired employees as required.\nE-Verify Notice\n Right to Work\nEmployee Polygraph Protection Act\nFamily Medical Leave Act\n USERRA Notice","description_format":"text","description_chars":9092,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Spirits & Distilled Beverages","Wine & Winemaking"],"lifecycle":[{"event":"open","at":"2026-11-05T17:29:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 4 · green card filings: 4","filings_12m":4,"filings_prev_12m":5,"green_card_filings_12m":4,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.77,"p_room":0.945,"age_days":5,"expected_fill_days":8,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/e-j-gallo-winery-reservation-agent","json_url":"https://alion.io/job/e-j-gallo-winery-reservation-agent.json","meta":{"generated_at":"2026-11-11T20:03:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39108,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2217850},"rest":"https://alion.io/mcp/rest/get_company?id=2217850"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fe-j-gallo-winery-reservation-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fe-j-gallo-winery-reservation-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fe-j-gallo-winery-reservation-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/e-j-gallo-winery-reservation-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fe-j-gallo-winery-reservation-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3821770}},{"tool":"search_jobs","arguments":{"company":"gallo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3821770},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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