{"id":3423636,"url":"https://alion.io/job/e-source-director-customer-engagement","title":"Director, Customer Engagement","company":{"id":4658,"name":"E Source","domain":"esource.com","url":"https://alion.io/company/e-source","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":180000,"max":240000,"currency":"USD","period":"year","gross":null,"usd_annual":240000},"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T18:53:53Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T15:48:18Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Currently hiring for January 2027 start dates\nAt E Source, we help utilities make sense of complexity in a rapidly changing landscape, and we’re looking for a Director, Customer Engagement to help shape how that impact shows up in the world.\nE Source is a research, data/analytics, and technology focused professional services firm focused exclusively on the utility industry in the US and Canada. We help utilities target and serve their customers more effectively, enhance and optimize their grid, and leverage operating best practices and technologies to manage their business more effectively. Headquartered in Texas, we have 450+ employees across the US and Canada. Learn more at www.esource.com\nAs a Director in our Customer Consulting practice, you’ll lead projects that help utility clients solve complex problems in customer experience (CX), meter-to-cash, and customer operations. You’ll analyze and evaluate the processes, policies, and technologies behind their customer operations, helping them deliver positive experiences and engaging communications, build a customer-centric culture, and offer effective programs and services. This role is ideal for someone who enjoys working at the intersection of customer strategy, operations, and technology, brings strong judgment to complex problems, and wants to contribute to work that shapes real-world decisions in the energy industry.\nIn this role, you will:\nLead CX projects, including strategy development, operational assessments, design thinking, journey mapping, and customer research, to identify strengths and opportunities to improve the experience for our utility clients’ customers\n\nPartner with our sales team during the sales process to scope solutions clearly with clients\n\nLead client meetings and workshops, and work with the delivery team on project planning and status reporting\n\nDevelop practice processes and marketing content, such as standard operating procedures, case studies, and white papers\n\nDevelop team members in the practice through performance coaching, career development, and skill building\n\nMentor consultants interested in joining the customer practice\n\nBuild and maintain deep, trusted relationships with clients and partners so E Source remains their go-to provider\n\nYou’re likely a great fit if you:\nHave a demonstrated record of managing major client engagements, developing long-term client relationships, and serving as a trusted senior advisor\n\nCan direct multiple project managers, technical specialists, subcontractors, and cross-functional contributors toward shared outcomes\n\nMake sound strategic decisions in ambiguous environments, and balance the big picture with the details required for reliable execution\n\nBring strong business acumen and understand how client value, project economics, staffing, risk, and business development connect\n\nCan anticipate future problems, identify patterns and root causes, and lead teams toward practical solutions\n\nCommunicate complex ideas clearly in writing and verbally, and can lead high-impact discussions with technical and nontechnical audiences\n\nHave deep knowledge of the utility or energy industry, including relevant best practices, trends, policies, regulatory contexts, or operational environments\n\nHave a track record of coaching managers and developing staff, teams, and future leaders\n\nModel collaboration, integrity, customer focus, adaptability, accountability, and a consistent drive for results\n\nAnd even better if you:\nHave experience working with or around utilities, energy, consulting, research, or adjacent fields\n\nHave experience overseeing a portfolio of projects and contributing to team or practice-level budgeting, forecasting, and resource planning\n\nExperience and Skills to Qualify Include:\nAt least 15 years of consulting or industry experience, including at least 8 years in consulting\n\nExperience leading large customer transformations across people, process, and technology\n\nExpertise in meter-to-cash and customer service operations\n\nExperience working with Customer Information System (CIS) vendors and implementers\n\nBachelor’s degree in business, marketing, or a related field, or equivalent work experience\n\nWillingness and ability to travel to client sites, currently estimated at about 50% of your time depending on client needs\n\nAt E Source, you’ll work alongside people who are thoughtful, curious, and deeply knowledgeable about utility and energy systems. We value clarity over jargon, substance over flash, and collaboration over ego. You’ll have the opportunity to grow your skills, contribute to meaningful work, and help shape a company that plays a real role in how the energy future unfolds.\nWhat you can expect:\nExcellent insurance options, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; medical and dependent-care flexible spending plans, and paid parental leave.\n\nA flexible time off (FTO) policy that provides paid time away from work, approved by your manager, while ensuring business needs, workload commitments, and appropriate coverage are maintained.\n\nA 401(k) plan with a 3% employer match.\n\nThe budgeted salary for this position is $180,000-$240,000 USD + annual bonus. Actual pay will be adjusted based on experience.\nThis role will be remote, with travel to client sites estimated at about 50% of your time, depending on client and engagement needs.\nApplicants must be authorized to work for any employer in the US or Canada. We’re unable to sponsor or take over sponsorship of employment visas or Labour Market Impact Assessments (Cdn) at this time.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nEmployees of E Source are encouraged to apply. To foster a positive work environment and company culture, we support our employees in their career growth at E Source. If you are interested in similar job opportunities in the future, visit the E Source careers page for a listing of all open positions and contact Human Resources.\nWe contact applicants directly via email using only our designated company email addresses with the domain of @ esource.com. Please do not provide personal information to anyone over email and be wary of other accounts impersonating businesses.\n#LI-Remote","description_format":"text","description_chars":6442,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Market Research","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-28T21:40:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":45,"reasons":["conf:0","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":240000,"is_top_pay":true},"html_url":"https://alion.io/job/e-source-director-customer-engagement","json_url":"https://alion.io/job/e-source-director-customer-engagement.json","meta":{"generated_at":"2026-11-04T17:11:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26328,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4658},"rest":"https://alion.io/mcp/rest/get_company?id=4658"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fe-source-director-customer-engagement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fe-source-director-customer-engagement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fe-source-director-customer-engagement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/e-source-director-customer-engagement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fe-source-director-customer-engagement"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3423636}},{"tool":"search_jobs","arguments":{"company":"esource.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3423636},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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