{"id":3036398,"url":"https://alion.io/job/e2-consulting-engineers-lp-excellence-in-engineering-it-technical-support-i","title":"IT Technical Support I","company":{"id":4421676,"name":"E2 Consulting Engineers, LP | Excellence in Engineering","domain":"e2.com","url":"https://alion.io/company/e2-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":170000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T21:30:24Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T02:02:46Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Organization\nE2 Consulting Engineers, LP (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.\nOverview\nThis role will work at our client site, providing IT Technical Support. This role will combine elements of Help Desk work, with Troubleshooting, and Employee Maintenance.\nThis person will be responsible for maintaining computer systems, software, hardware, networks, devices, connectivity, printing, outage management, and employee onboarding & offboarding.\nThis role will be required to work on-site in an indoor airport environment, subject to typical airport environmental factors.\nResponsibilities\nDocumentation\nAnalyze, determine, and document reported production outages/incidents.\nEnsure reported production outages/incidents are communicated and resolved in an expeditious manner.\nHelp Desk\nAnswer incoming customer emails to the Help Desk.\nFields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns in order to help set up systems or resolve issues.\nFollow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents.\nIdentifies, investigates, and resolves users problems with computer software and hardware.\nInitial analysis, diagnosis and troubleshooting of events.\nSubmit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.\nOnboarding / Offboarding / Employee Maintenance\nComplete onboarding or offboarding functions for staff being mobilized or demobilized.\nExperienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams.\nImplement new software and hardware installation as required, including analysis of software and hardware usage and recommendations for implementation/improvement.\nManage staff onboarding and offboarding processes.\nOversee deployments and relocations of staff at various locations throughout the airport footprint.\nPerform hardware and software installations.\nProficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11).\nProvide computer orientation to new staff.\nTroubleshooting\nCandidate will need the ability to be mobile in order to visit different sites on campus to provide technical support.\nCapable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices.\nCapable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution.\nDeploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions.\nDetermine severity, impact, and nature of incidents.\nExperienced in applying security patches, system updates, and driver updates.\nFollow established procedures to diagnose and troubleshoot system issues.\nManage network performance and connectivity troubleshooting, including wireless networks and VPN issues.\nProficient in handling upgrades, replacements, and configurations.\nProvide IT support at Division-wide sponsored events.\nTroubleshoot system and network problems, diagnosing and solving hardware or software faults.\nTraining\nProvide on-the-job training to new department staff members.\nQualifications\nBachelor’s Degree in Computer Science, or related field\n5+ years of relevant experience\nMust be able to lift at least 40lbs\nAbility to organize short and long-term tasks and communicate status of tasks with clients and management\nCapability to assume additional responsibilities\nDemonstrated experience managing data coordination and conversion projects\nMay be required to work various shifts as needed.\nPreferred:\nRelevant Professional Licensure & Certifications preferred.\nBenefits\nE2 Consulting Engineers, LP offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.\nWage Data Per State Requirements\nHourly rate for this position is $38.46 - $47.15. The starting rate will be commensurate with skill, education, experience, and working environment.\nWork Environment/Physical Demands\nWork Environment\nThis job operates in a professional office environment and uses standard office equipment such as computers and phones. It also operates in an airport environment, subject to typical airport environments and conditions.\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nAbility to sit/ stand for up to 8 hours per day\nAbility to move freely for up to 8 hours per day\nAbility to work in an indoor airport setting. \nTravel\n10%\nLocal Candidates only\nYesSolicitation\nPlease no solicitation of any kind from agencies, staffing, or recruiting firms.\nEEO Statement\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.","description_format":"text","description_chars":5695,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Science & Engineering","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-21T21:30:24Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.868,"p_room":0.945,"age_days":2,"expected_fill_days":6,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/e2-consulting-engineers-lp-excellence-in-engineering-it-technical-support-i","json_url":"https://alion.io/job/e2-consulting-engineers-lp-excellence-in-engineering-it-technical-support-i.json","meta":{"generated_at":"2026-10-25T05:30:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7592,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421676},"rest":"https://alion.io/mcp/rest/get_company?id=4421676"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fe2-consulting-engineers-lp-excellence-in-engineering-it-technical-support-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fe2-consulting-engineers-lp-excellence-in-engineering-it-technical-support-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fe2-consulting-engineers-lp-excellence-in-engineering-it-technical-support-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/e2-consulting-engineers-lp-excellence-in-engineering-it-technical-support-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fe2-consulting-engineers-lp-excellence-in-engineering-it-technical-support-i"}]}