{"id":2579670,"url":"https://alion.io/job/eacpds-field-service-technician-3d-printers","title":"Field Service Technician - 3D Printers","company":{"id":4416699,"name":"EACPDS","domain":"eacpds.com","url":"https://alion.io/company/eacpds-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-13T21:14:19Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-11-03T10:16:05Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":81},"description":"COMPANY OVERVIEW\nTransforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for over 29 years and our experts help guide companies to achieve their strategic business goals and optimize their technology, systems, people, and processes for long-term success. Our capabilities span the world of Additive Manufacturing/3D printing and the entirety of the manufacturing process from design ideation to product engineering to manufacturing and services in the field.\nEAC CULTURE:https://www.eacpds.com/culture/\nPOSITION OVERVIEW - The position is a hybrid position located in the Minneapolis, MN area. No relocation provided, must currently reside in the USA.\nThe Field Service Technician serves as the on-site representative of EAC’s Hardware Services team, delivering the same high-quality customer experience in person as provided remotely. This role is responsible for traveling to customer locations to perform preventative maintenance, execute break-fix repairs, and deliver hands-on training for 3D printing hardware.\nThe ideal candidate combines strong technical aptitude with excellent customer-facing skills, enabling them to troubleshoot issues in real time and resolve problems efficiently-often within a single visit. Hardware partners include Formlabs, Intamsys, AMT, and Creality.\n Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.\nCustomer Support & Technical Service\nTroubleshoot 3D printing hardware issues via phone and email for customers and partners\nPerform on-site diagnostics, preventative maintenance, and break-fix repairs\nEnsure timely and complete resolution of technical issues, with a focus on single-visit success\nOn-Site Engagement & Training\nTravel to customer locations (primarily Minnesota, Wisconsin, and Iowa, but not limited to) to deliver services\nProvide in-person onboarding and training for Premium Hardware Service customers\nMaintain a high level of professionalism and customer experience during all on-site interactions\nTravel & Field Operations\nTravel up to 100% as needed (average estimated at 30-50%)\nUtilize personal transportation for travel (mileage reimbursement provided)\nManage scheduling of preventative maintenance visits and service appointments\nDocumentation & Communication\nAccurately document all service activities and on-site visits\nCommunicate key findings and customer insights to Sales Account Managers and Customer Success Managers to support account growth and retention\nCollaborate cross-functionally with Customer Fulfillment, Sales, and Sustaining Engineering teams to resolve customer issues efficiently\nInventory & Preparedness\nMaintain and manage inventory of tools, spare parts, and service equipment\nEnsure readiness for all on-site visits with appropriate materials and resources\nProblem Solving & Adaptability\nRespond effectively to unexpected challenges in the field\nMake real-time decisions to maintain service quality and customer satisfaction\nIdentify opportunities to improve processes and customer outcomes\nPerform other duties as assigned based on evolving business needs\n An equivalent combination of education, training and experience will be considered.\nEducation & Experience\nBachelor’s degree preferred; equivalent combination of education and experience will be considered\n2+ years of relevant technical or field service experience preferred\nExperience with Additive Manufacturing Industry\nTechnical & Professional Skills\nStrong troubleshooting and problem-solving abilities\nAbility to quickly learn and adapt to new technologies and hardware systems\nProficiency in documenting service activities and managing schedules\nCustomer & Communication Skills\nMust have excellent verbal and written communication skills\nStrong interpersonal and customer relationship skills\nAbility to effectively train and engage customers in person\nCore Competencies\nHigh attention to detail and strong organizational skills\nSelf-motivated with the ability to take initiative\nResults-oriented with a focus on customer success\nAdaptable and able to perform effectively in dynamic environments\nAbility to manage stress and maintain composure under pressure.\n COMPENSATION\nBase Annual Salary is $60 K for this salaried, exempt Full-Time hybrid position\nEligible for up to 5% variable pay\nBENEFITS\nMedical insurance\nEmployer Paid Short Term Disability\n Flexible PTO (take as you need, no accrual)\nVision insurance\nDental Insurance\n401(k) Plan with Employer match\nBasic Life, AD&D, and Disability Insurance\nEmployee Assistance Program\nPaid Holidays\nWork Environment\nEnvironmental or atmospheric conditions commonly associated with the performance of the functions of this job.\nAbility to work in a remote environment or in-office.\nExposed to moderate noise levels.\nPHYSICAL ABILITIES\nPhysical abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\nLight sedentary office work.\nAbility to stand for long periods of time\nAbility to travel around 25-50% of the time via ground or air transportation\nNOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.\nNOTE TO COLORADO RESIDENTS: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or date of school attendance or graduation. You will not be penalized for redacting or removing this information.\n EEO Statement: EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.","description_format":"text","description_chars":6608,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Dental insurance","Health insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-15T01:25:12Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.372,"p_room":0.28,"age_days":81,"expected_fill_days":22,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":true},"html_url":"https://alion.io/job/eacpds-field-service-technician-3d-printers","json_url":"https://alion.io/job/eacpds-field-service-technician-3d-printers.json","meta":{"generated_at":"2026-11-03T13:20:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18425,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416699},"rest":"https://alion.io/mcp/rest/get_company?id=4416699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feacpds-field-service-technician-3d-printers"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feacpds-field-service-technician-3d-printers"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feacpds-field-service-technician-3d-printers"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eacpds-field-service-technician-3d-printers\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feacpds-field-service-technician-3d-printers"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2579670}},{"tool":"search_jobs","arguments":{"company":"eacpds.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2579670},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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