{"id":3616793,"url":"https://alion.io/job/eagle-hills-mall-operations-executive","title":"Mall Operations Executive","company":{"id":2470408,"name":"Eagle Hills","domain":"eaglehills.com","url":"https://alion.io/company/eaglehills","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Addis Ababa, 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across all service providers \nCoordinate support for community events and operational requirements \nEnsure effective implementation of statutory compliance requirements across all facility services \nDrive operational continuity through structured planning and service coordination Leadership & Team Management\nManage and coordinate direct and outsourced FM teams to achieve operational objectives \nDefine workload distribution, staffing requirements, and resource optimization \nParticipate in recruitment, onboarding, promotion, disciplinary actions, and termination processes \nLead training, coaching, mentoring, and capability development initiatives \nConduct performance reviews and ensure accountability for team outputs \nPromote organizational values and ensure disciplined execution culture across teams Financial & Commercial Management\nEnsure delivery of property management services within approved budgets \nOversee billing of utilities and ensure timely recovery of charges \nManage CAM receivables and ensure accurate reconciliation and recovery processes \nMonitor vendor payments and support payable management in coordination with Finance \nTrack operational expenditure and support cost control initiatives \nReview financial discrepancies and support resolution with internal stakeholders Reporting & Performance Management\nReview operational, financial, and service performance reports \nTrack SLA/KPI compliance across all service streams \nIdentify performance gaps and implement corrective actions \nEnsure data accuracy and timely reporting to senior management \nSupport continuous improvement through performance monitoring systems Client & Stakeholder Management\nMaintain structured and regular communication with clients and key stakeholders \nManage client expectations through proactive service engagement \nHandle complaints, escalations, and service failures with resolution focus \nEnsure high levels of client satisfaction through consistent service delivery \nCoordinate with internal departments to ensure seamless client servicing Safety, Risk & Statutory Compliance\nEnforce permit-to-work systems across all operational activities \nEnsure strict compliance with health, safety, and environmental standards \nConduct routine safety inspections and risk identification activities \nEnsure emergency preparedness and response systems are functional and tested \nMaintain full compliance with applicable statutory and regulatory requirements \nEnsure contractor compliance with safety and operational 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