{"id":4007717,"url":"https://alion.io/job/eagle-wireless-netsuite-support-analyst","title":"NetSuite Support Analyst","company":{"id":4530426,"name":"Eagle Wireless","domain":"eaglewireless.com","url":"https://alion.io/company/eagle-wireless","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St. Louis Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-26T20:05:36Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-10T08:14:33Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"About Eagle Wireless\nEagle Wireless is building the connective tissue of the physical world.\nEvery connected car, every industrial sensor, every IoT device that needs to talk to the cloud reliably and securely - that’s where we come in. We design and deliver cellular modules and connectivity solutions that automotive, and IoT companies trust to work for years, in the field, without compromise.\nOur teams span North America, Europe, and APAC, giving you the chance to collaborate with world-class engineers and go-to-market experts solving hard problems at global scale - from cybersecurity and supply chain resilience to regulatory compliance across dozens of markets.\nIf you want your work to matter in a world that’s rapidly connecting everything, and you want to do it alongside people obsessed with getting the hard stuff right, Eagle Wireless is where that happens.\nJob Summary:\nThe NetSuite Support Analyst is the first line of NetSuite support at Eagle Wireless, resolving user requests, closing training and process gaps, and keeping system data clean without needing day-to-day oversight. You will work in a live, multi-subsidiary NetSuite account that runs order to cash, procure to pay, inventory and manufacturing records for the United States, Malaysia, Serbia, Germany and Canada. This is a support and analysis role. It is not a development role, and we are not asking for SuiteScript. Most NetSuite issues raised today are not system defects: they come from missed fields, unclear procedures or undocumented processes. This role owns that work so the NetSuite Administrator can focus on platform design, integrations and projects. The analyst works from the HELP desk in Jira and documents in the NetSuite Platform space in Confluence. The role is based in Saint Louis Park, Minnesota. The NetSuite Administrator is remote, and many of the people you will support sit in Penang, Belgrade and Germany. Eagle Wireless is the only Western-aligned provider of IoT and automotive connectivity modules with operations across North America, Europe, and APAC. We deliver secure, high-performance connectivity solutions for automotive and IoT markets, backed by U.S.-based manufacturing, global engineering expertise, and local support in every region where we operate. Featured in the Wall Street Journal. $44M raised. Growing fast. You act independently on user access with existing roles, saved searches and reports, layout changes to existing forms, individual transaction corrections, and order code, item and vendor record creation by the documented procedure. New roles, fields, records, mass updates, workflows, scripts, integrations and company setup go to the NetSuite Administrator. Every change is documented on its ticket.\nKey Duties & Responsibilities:\nHELP tickets and user support (about 50%)\nTriage and resolve NetSuite tickets in the HELP desk: access requests, login and 2FA issues, errors on transactions, missing data, how-to questions.\nCreate and correct order codes, item records, packing BOM visibility and manufacturing status, and create vendor records once the vendor onboarding form has been validated. Together these are the largest share of today's queue.\nFind the root cause of each issue and record it as training, process, data, configuration or system defect.\nFix transaction-level problems directly, such as a fulfillment that won't be marked or a requisition missing a department.\nRoute anything that needs design work to EWIT with clear requirements, and keep the requester informed.\nProvision and deprovision NetSuite users using existing roles, following the onboarding and offboarding checklists.\nCover users in Asia and Europe time zones by working async through Jira and Teams.\nTraining and documentation (about 30%)\nWrite and maintain how-to guides in the NetSuite Platform space in Confluence, starting with the processes behind the most frequent tickets.\nBuild role-based training for new hires and run refresher sessions by department (Finance, Sales, Operations, Product).\nRecruit and support a super-user at each site who handles first-level questions locally.\nTurn repeat issues into a short guide, a form change or an import procedure so the same ticket doesn't come back.\nReport monthly on ticket volume, root-cause categories and training delivered, as part of IT's monthly help desk patterns review.\nSystem clean-up and follow-through (about 20%)\nRun regular checks for duplicate customers, vendors and items; merge or inactivate them with the record owner's agreement and the NetSuite Administrator's approval.\nMonitor incomplete transactions: unfulfilled sales orders, unreceived purchase orders, unbilled fulfillments, pending approvals and open work orders.\nKeep teams on task: send each owner a weekly list of their stale or incomplete transactions and follow up until they are closed.\nEscalate items that stay open past their due date to the team lead and the NetSuite Administrator.\nBuild saved searches and dashboards that flag duplicates and incomplete transactions automatically.\nQualifications/Skills/Knowledge:\n3+ years as a hands-on NetSuite user, analyst or support specialist, working in the system daily.\nWorking knowledge of order-to-cash and procure-to-pay in NetSuite: sales orders, fulfillments, invoices, purchase requisitions, purchase orders, item receipts, vendor bills.\nExperience with NetSuite inventory and manufacturing records: items, BOMs, work orders, lot numbers, inventory adjustments and returns.\nBuilds saved searches and reports without help, including joins, formulas and summary criteria.\nUnderstands NetSuite roles and permissions well enough to tell an access problem from a data or process problem.\nVery fluent written and spoken English (C1 or above), able to write clear documentation and explain steps to users who speak English as a second language.\nComfortable working a ticket queue independently and deciding what to fix, what to escalate and what to document.\nDegree or equivalent relevant experience.\nOur work environment is collaborative, and we offer a competitive compensation and benefits package, which includes medical/dental/vision, generous PTO and paid parental leave programs.\nEagle Wireless recognizes the importance of forming inclusive teams to foster an environment where creative solutions are made for our clients, and all have the opportunity to thrive and succeed. We encourage candidates from a variety of backgrounds to apply to be a part of our team.","description_format":"text","description_chars":6484,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-10T08:14:33Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":0.9,"age_days":14,"expected_fill_days":26,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-10T09:58:09Z"},"pay":null,"html_url":"https://alion.io/job/eagle-wireless-netsuite-support-analyst","json_url":"https://alion.io/job/eagle-wireless-netsuite-support-analyst.json","meta":{"generated_at":"2026-11-10T09:58:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4530426},"rest":"https://alion.io/mcp/rest/get_company?id=4530426"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feagle-wireless-netsuite-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feagle-wireless-netsuite-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feagle-wireless-netsuite-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eagle-wireless-netsuite-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feagle-wireless-netsuite-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4007717}},{"tool":"search_jobs","arguments":{"company":"eaglewireless.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4007717},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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