{"id":3561372,"url":"https://alion.io/job/eakes-office-solutions-customer-service-representative","title":"Customer Service Representative","company":{"id":2070416,"name":"Eakes Office Solutions","domain":"eakes.com","url":"https://alion.io/company/eakes","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Island, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-31T04:15:22Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-01T12:45:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary\nAs a Customer Care Support you are the front line for sales personnel and customers. You will ensure that customers are satisfied by answering product and service questions, customer delivery inquiries and offering product and service recommendations. Additionally, you will process orders, work on customer outages, back orders, and research product solutions.\nPrimary Responsibilities\nManage incoming calls and customer inquiries with positive attitude.\n\nAssist customers with placing orders.\n\nAssist sales reps. with orders and communicate issues.\n\nObtain all information necessary to accurately enter orders.\n\nOffer product suggestions regarding specials, promotions, and quantity price breaks to increase sales volume.\n\nResearch & communicate with appropriate personnel or customer when problem solving for status of customer orders.\n\nProcess customer returns.\n\nUtilize live chats with customers to assist with internet ordering.\n\nSet up online accounts.\n\nProcess daily billing\n\nOther duties as assigned. Job Duties/Responsibilities\n\nRequired Skills\nJob Duties/Responsibilities\nBasic computing knowledge including Microsoft Office applications.\n\nDemonstrate ability to navigate between various programs including Excel.\n\nProblem-solving skills including decision making, time management and immediate prioritization of tasks as assigned.\n\nAbility to collaborate with team.\n\nAction oriented and self-disciplined.\n\nOrganized and detail oriented.\n\nMaintain professional written and verbal communication.\n\nAbility to maintain composure in escalated situations.\n\nQualified candidates will be comfortable in a multi-tasking, high-energy environment.\n\nAbility to adapt to changes in the work environment.\n\nExcellent customer service skills both internal and external\n\nQualifications\nQualifications\nHigh School or equivalent\n\n6 Months - 1 Year Office Products Experience Preferred\n\nCustomer Service/Telemarketing Experience Preferred\n\nData Entry Experience\n\nOther\nExcellent Customer Relation Skills\n\nAccuracy Skills\n\nBasic Math Skills\n\nAverage Keyboard Skills (40 wpm)\n\nAbility to lift 15-25 pounds; ability to lift 50 pounds as needed.\n\nStand/Bend/Reach during the day\n\n85 % of work activity at desk","description_format":"text","description_chars":2209,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Managed Print Services"],"lifecycle":[{"event":"open","at":"2026-10-31T04:15:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:5","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/eakes-office-solutions-customer-service-representative","json_url":"https://alion.io/job/eakes-office-solutions-customer-service-representative.json","meta":{"generated_at":"2026-11-01T13:47:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21139,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2070416},"rest":"https://alion.io/mcp/rest/get_company?id=2070416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feakes-office-solutions-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feakes-office-solutions-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feakes-office-solutions-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eakes-office-solutions-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feakes-office-solutions-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3561372}},{"tool":"search_jobs","arguments":{"company":"eakes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3561372},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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