{"id":3401062,"url":"https://alion.io/job/eakin-healthcare-digital-systems-analyst","title":"Digital Systems Analyst","company":{"id":3127430,"name":"Eakin Healthcare","domain":"eakinhealthcare.com","url":"https://alion.io/company/eakinhealthcare","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-10-28T14:30:42Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T21:43:17Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At Eakin Healthcare, care is at the heart of everything we do.\nWe are a family-owned global medical device company driven by a simple vision: Where Care Leads, Hope Follows.For more than 50 years, we've been developing innovative healthcare solutions that make a meaningful difference to the lives of patients around the world.\nToday, our team of over 700 colleagues operates across three UK manufacturing sites, 12 international sales and distribution centres, and exports to more than 60 countries worldwide. From market-leading Ostomy and Respiratory therapies to our trusted Respond home delivery service, we're committed to improving lives through innovation, quality and exceptional care.\nWe don't just care for the people who use our products and services, we care for our colleagues too. That's why we're proud to be recognised as a Great Place to Work®, creating an environment where people can thrive, grow and make a real impact.\nIf you're looking for a career with purpose, where your work matters and your contribution is valued, we'd love to hear from you.\nWHY JOIN US?\nWe’re good at what we do - come and join us and you can benefit from:\nBlended Working\nBonus\n25 days holiday plus bank holidays (rising to 28)\nOption to buy holiday days\nWellbeing Programme\nHealth Cash Plan\nPension\nLife Assurance\nEnhanced Maternity/Paternity\nCycle to Work Scheme\nReferral Scheme\nLong Service Awards\nFree Parking\nJOB OVERVIEW\nJob Title:Digital Systems Analyst\nReporting to: Digital Systems Operations Manager\nHours per week:38.5\nShift Work:No\nTravel:Travel to other Group sites as required\nDirect Reports:None\nJOB PURPOSE\nThe Digital Systems Analyst is part of the wider Digital Solutions Team, working across multiple sites and countries to deliver a reliable and responsive IT service to the Group.\nThe role supports the effective operation, stability and continuous improvement of the Group’s digital systems and end-user technologies. It combines high-quality user support with proactive systems management, documentation and continuous improvement activity.\nBased at our manufacturing facility in Comber and reporting to the Digital Systems Operations Manager, the role provides deskside, remote and back-office support through the Solutions Desk ticketing system to more than 850 users across UK and international sites and remote locations.\nKEY RESPONSIBILITIES\nTechnical Support and Incident Management\nManage and deliver assigned continuous improvement initiatives across the Group.\nCategorise and resolve incidents reported to the Solutions Desk as efficiently as possible.\nProvide deskside first-line and remote second-line support, escalating tickets to third-line teams or third parties when required.\nMonitor assigned incidents and requests through to resolution, ensuring root causes are understood and documented.\nDiagnose and resolve hardware, software, connectivity and network issues, including VPN, LAN and Wi-Fi.\nSupport Windows and macOS operating systems, Microsoft 365 applications and enterprise IT tools.\nProvide training to team members and end users on standard Group systems.\nShare knowledge across the team and maintain support articles for internal and end-user use.\nSupport mobile device management and corporate applications.\nIT Operations and Infrastructure Support\nMaintain and support laptops, desktops, tablets, printers, peripherals and other IT hardware.\nAssist with the deployment, configuration and maintenance of servers, switches, wireless access points and storage systems.\nWork closely with the Solutions Desk Team to ensure consistent service delivery.\nMonitor IT systems and service alerts, escalating critical issues as required.\nMaintain accurate inventory, asset and configuration documentation.\nUser Training and Documentation\nProvide user training and guidance on IT best practice and security policies.\nCreate and update technical documentation, FAQs and knowledge base articles.\nSupport employee onboarding and offboarding, including IT setup and account provisioning.\nIT Compliance and Security\nEnsure IT security policies and procedures are followed to protect company data.\nSupport cybersecurity controls, including endpoint security, multi-factor authentication and encryption.\nCarry out system updates and patch management to maintain security and reliability.\nEnsure departmental policies and processes are followed.\nAS A SUCCESSFUL CANDIDATE YOU’LL HAVE:\nEssential\nAt least one year of hands-on experience in an end-user support role or computer operations environment.\nStrong technical knowledge of Microsoft Windows 11.\nProven experience supporting Microsoft 365 applications.\nExperience managing deployments and rollouts of PCs, phones, tablets and associated peripherals.\nExperience of Active Directory and Microsoft Entra ID user administration.\nExcellent understanding of PC hardware setup and configuration.\nSolid understanding of LAN and WAN technologies, including TCP/IP, with the ability to troubleshoot network issues.\nExcellent telephone manner and strong written and verbal communication skills.\nAbility to work accurately with detailed information and a high level of attention to detail.\nAbility to use initiative and manage work effectively.\nDesirable\nITIL Foundation certification.\nQualification in an IT discipline that includes specific study of information technology.\nMicrosoft Certified Professional or equivalent certification.\nMicrosoft 365 administration experience.\nKnowledge of automated deployment technologies, including Microsoft Intune and Windows Autopilot.\nExperience supporting an ERP system such as Sage X3.\nSharePoint administration experience.\nProven experience delivering IT projects.\nCOMPETENCIES\nCustomer Focus - Builds strong customer relationships and delivers customer-focused solutions.\nTech Savvy - Anticipates and adopts innovations in business-building digital and technology applications.\nAction Oriented - Takes on new opportunities and difficult challenges with urgency, energy and enthusiasm.\nCollaborates - Builds partnerships and works collaboratively with others to meet shared objectives.\nInterpersonal Savvy - Relates openly and comfortably with diverse groups of people.\nSelf-Development - Actively seeks new ways to grow and be challenged through formal and informal development.\nManages Ambiguity - Operates effectively when circumstances are uncertain or the way forward is unclear.\nBeing Resilient - Recovers from setbacks and adversity when facing difficult situations.\nThe closing date for applications is: Wednesday 11 November 2026\nEquality, Diversity & Inclusion\nWe are committed to equality, diversity, and inclusion and welcome applications from all qualified candidates. We value different backgrounds, experiences, and perspectives and are dedicated to providing equal opportunities for all.\nEarly Closure Statement\nWe reserve the right to close this vacancy early if we receive a high volume of applications, so we encourage early submission.\nRight to Work in the UK\nPlease note that Eakin Healthcare is unable to provide sponsorship for this role. 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