{"id":1797784,"url":"https://alion.io/job/eand-application-support-system-senior-analyst-customer-and-partner-management","title":"Application Support System Senior Analyst.Customer and Partner Management","company":{"id":183943,"name":"e& Egypt","domain":"eand.com.eg","url":"https://alion.io/company/eand-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":144000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Oracle","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-03T18:19:52Z","employer_posted_date":"2024-03-06","last_verified_at":"2026-10-21T22:06:15Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Job Purpose\nTo provide on time technical application support and problem solving during all operational hours to ensure healthy environment to the company's systems and uninterrupted smooth business operations.\nReport To Position Name\nMaintain and support the production applications 24*7 to ensure healthy system status.\nSolve log and report production problems in timely manner to ensure users and management updates with production problems.\nHandle and prioritize trouble tickets (TT) and requests of system users to ensure TTs are solved within their relevant service level agreements (SLAs).\nManage all application administrative functions.\nImplement system updates as per the change management process to ensure proper implementation for fixed and new deployment are timely and accurately deployed to production.\nPostproduction testing and successful implementation of the applied changes to ensure healthy change implementations.\nDevelop workarounds and propose long term Solutions for production problems where applicable\nto ensure minimum impact on the business for known system problems.\nFollow up with Application Development and vendors on open issues in the production\napplications to ensure timely fix implementations.\nManage applications users' privileges & Access (through Access Management process) to ensure systems security.\nDevelop/implement health checks for production problems to ensure proper operation and on-time\nalerting.\nProvide consulting to system users to work out business complex scenarios to maximize user\nawareness and proper system usage.\nAnalyze repetitive problems, try to find temporary solutions and escalate to the development team or vendor for permanent fix to minimize business impact for chronic problems.\nLog users' suggestions and complains.\nStudy well systems documentations.\nDirect users to official channels for reporting issues.\nEscalate production environment global issues to direct managers.\nEnsure applications changes are followed by the Change Management Process.\nFull compliance with IT Security Policy.\nAssure of customer data and production information confidentiality.\nProvide H/O and support to Back office teams\nResponsibilities in IT Application service support Team job specific such as below:\nMaintaining and support all Etisalat provisioning cycle E2E from IT node to the technical nodes \" GMD/VMD/EMA\"\nMaintaining and support Etisalat service catalogue \"Subscription system\" along with KPIs report ,\nhealth checks and automation jobs\nMaintaining and support Etisalat prepaid activation system along with contacting the governmental party \"CSO\"\nMaintaining and support Etisalat points Management system \"Loyalty\" along with their bill cycle activities\nMaintaining and support billing on line modules \"CMS/BillServ/Fedfact,…\" that all etisalat application use it to perform actions on billing\nInvestigation in all fraud and revenue assurance escalated cases regarding the supported applications\nJob Purpose\nTo provide on time technical application support and problem solving during all operational hours to ensure healthy environment to the company's systems and uninterrupted smooth business operations.\nReport To Position Name\nMaintain and support the production applications 24*7 to ensure healthy system status.\nSolve log and report production problems in timely manner to ensure users and management updates with production problems.\nHandle and prioritize trouble tickets (TT) and requests of system users to ensure TTs are solved within their relevant service level agreements (SLAs).\nManage all application administrative functions.\nImplement system updates as per the change management process to ensure proper implementation for fixed and new deployment are timely and accurately deployed to production.\nPostproduction testing and successful implementation of the applied changes to ensure healthy change implementations.\nDevelop workarounds and propose long term Solutions for production problems where applicable\nto ensure minimum impact on the business for known system problems.\nFollow up with Application Development and vendors on open issues in the production\napplications to ensure timely fix implementations.\nManage applications users' privileges & Access (through Access Management process) to ensure systems security.\nDevelop/implement health checks for production problems to ensure proper operation and on-time\nalerting.\nProvide consulting to system users to work out business complex scenarios to maximize user\nawareness and proper system usage.\nAnalyze repetitive problems, try to find temporary solutions and escalate to the development team or vendor for permanent fix to minimize business impact for chronic problems.\nLog users' suggestions and complains.\nStudy well systems documentations.\nDirect users to official channels for reporting issues.\nEscalate production environment global issues to direct managers.\nEnsure applications changes are followed by the Change Management Process.\nFull compliance with IT Security Policy.\nAssure of customer data and production information confidentiality.\nProvide H/O and support to Back office teams\nResponsibilities in IT Application service support Team job specific such as below:\nMaintaining and support all Etisalat provisioning cycle E2E from IT node to the technical nodes \" GMD/VMD/EMA\"\nMaintaining and support Etisalat service catalogue \"Subscription system\" along with KPIs report ,\nhealth checks and automation jobs\nMaintaining and support Etisalat prepaid activation system along with contacting the governmental party \"CSO\"\nMaintaining and support Etisalat points Management system \"Loyalty\" along with their bill cycle activities\nMaintaining and support billing on line modules \"CMS/BillServ/Fedfact,…\" that all etisalat application use it to perform actions on billing\nInvestigation in all fraud and revenue assurance escalated cases regarding the supported applications\nQUALIFICATIONS_ESSENTIAL\nUniversity degree in computer science or engineering\nVery Good in Arabic & English (Reading, Writing & Oral).\nVery Good Communications Skills.\nVery Good problem solving and analytical skills\nAbility to work under pressure and tight deadlines\nProactive in problem solving and prevention.\nStrong trouble shooting and analytical skills\nExcellent Computer skills, Advanced MS office and scripting are required.\nExperience with large scale systems.\nORACLE environment (RDBMS, Tools and Applications).\nGood knowledge of UNIX and Windows Operating systems.\nGood knowledge of UNIX shell scripting.\nKnowledge for at least 1 applications development tools (Java Development or Object\nOriented programming).\nQUALIFICATIONS_DESIRABLE\nAbility to communicate with multiple levels of internal and external contacts\nVendor Managment.\nChange Managment Awareness.\nService provider oriented\nEXPERIENCE_ESSENTIAL\nMinimum 7 years of experience in Applications Support or applications Development.\nEXPERIENCE_DESIRABLE\nITIL Awareness.\nAttended Leadership training.\nPresentation skills training.\nCERTIFICATIONS_ESSENTIAL\nQUALIFICATIONS_ESSENTIAL\nUniversity degree in computer science or engineering\nVery Good in Arabic & English (Reading, Writing & Oral).\nVery Good Communications Skills.\nVery Good problem solving and analytical skills\nAbility to work under pressure and tight deadlines\nProactive in problem solving and prevention.\nStrong trouble shooting and analytical skills\nExcellent Computer skills, Advanced MS office and scripting are required.\nExperience with large scale systems.\nORACLE environment (RDBMS, Tools and Applications).\nGood knowledge of UNIX and Windows Operating systems.\nGood knowledge of UNIX shell scripting.\nKnowledge for at least 1 applications development tools (Java Development or Object\nOriented programming).\nQUALIFICATIONS_DESIRABLE\nAbility to communicate with multiple levels of internal and external contacts\nVendor Managment.\nChange Managment Awareness.\nService provider oriented\nEXPERIENCE_ESSENTIAL\nMinimum 7 years of experience in Applications Support or applications Development.\nEXPERIENCE_DESIRABLE\nITIL Awareness.\nAttended Leadership training.\nPresentation skills training.\nCERTIFICATIONS_ESSENTIAL","description_format":"text","description_chars":8167,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T18:19:52Z"},{"event":"close","at":"2026-10-03T18:44:46Z"},{"event":"reopen","at":"2026-10-03T18:44:48Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.577,"p_room":0.9,"age_days":17,"expected_fill_days":28,"reasons":["conf:11","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/eand-application-support-system-senior-analyst-customer-and-partner-management","json_url":"https://alion.io/job/eand-application-support-system-senior-analyst-customer-and-partner-management.json","meta":{"generated_at":"2026-10-22T01:10:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":179,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":183943},"rest":"https://alion.io/mcp/rest/get_company?id=183943"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feand-application-support-system-senior-analyst-customer-and-partner-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feand-application-support-system-senior-analyst-customer-and-partner-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feand-application-support-system-senior-analyst-customer-and-partner-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eand-application-support-system-senior-analyst-customer-and-partner-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feand-application-support-system-senior-analyst-customer-and-partner-management"}]}