{"id":1797797,"url":"https://alion.io/job/eand-change-management-principal-engineer","title":"Change Management Principal Engineer","company":{"id":183943,"name":"e& Egypt","domain":"eand.com.eg","url":"https://alion.io/company/eand-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial 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Management\nNetwork Configuration Auditing\nEnterprise Customers Revenue assurance\nEnterprise Operations Performance KPIs Monitoring and Reporting\nEnterprise Operations Waving Trouble Tickets Reporting\nProviding Technical support for the team to perform new tasks\nReport To Position Name\nChange Operations:\no Perform Technical Change Requests (TCR) on enterprise customers services due to network topology changes and new applied policies\no Offloading legacy network devices from enterprise customers services\no Involved in relocation existing network devices projects\nChange Management:\no Insure that all TCRs affecting any enterprise customers meets the agreed standard SLA\no Audit and revise TCRs affecting VIP enterprise customers to insure that TCRs meet the agreed special SLA for each VIP customer\no Initiate or reschedule time window for TCRs that will affect some VIP customers like Thomson Reuters to insure that TCRs meet the agreed customer special SLA\no Investigate and report the violated TCRs to avoid repetition and to enhance customer experience\nNetwork Configuration Auditing:\no Frequently scan network configuration and insure that it meets network standard policy and report any mistakes to take the corrective actions\no Planning an involving in any special project or task force that targets to make sure our network meets the agreed network standard policy or enhance it\no Gathering inputs from all teams that have network access authority to frequently update the network standard policy with the latest applied policies on the network and announce any change once approved and updated in the policy\nRevenue Assurance:\no Insuring that network configuration for enterprise customer’s services match the CRM system and report the mismatching to the revenue assurance PM\nOperations Performance Management:\no Reporting and monitoring enterprise customers’ operational performance KPI’s\nOperations Waving Reporting:\no Reporting on enterprise customers trouble tickets downtime to support commercial teams in customers’ waiving calculations\nJob Purpose\nEnterprise Customers Technical Change Operations\nEnterprise Customers Technical Change Management\nNetwork Configuration Auditing\nEnterprise Customers Revenue assurance\nEnterprise Operations Performance KPIs Monitoring and Reporting\nEnterprise Operations Waving Trouble Tickets Reporting\nProviding Technical support for the team to perform new tasks\nReport To Position Name\nChange Operations:\no Perform Technical Change Requests (TCR) on enterprise customers services due to network topology changes and new applied policies\no Offloading legacy network devices from enterprise customers services\no Involved in relocation existing network devices projects\nChange Management:\no Insure that all TCRs affecting any enterprise customers meets the agreed standard SLA\no Audit and revise TCRs affecting VIP enterprise customers to insure that TCRs meet the agreed special SLA for each VIP customer\no Initiate or reschedule time window for TCRs that will affect some VIP customers like Thomson Reuters to insure that TCRs meet the agreed customer special SLA\no Investigate and report the violated TCRs to avoid repetition and to enhance customer experience\nNetwork Configuration Auditing:\no Frequently scan network configuration and insure that it meets network standard policy and report any mistakes to take the corrective actions\no Planning an involving in any special project or task force that targets to make sure our network meets the agreed network standard policy or enhance it\no Gathering inputs from all teams that have network access authority to frequently update the network standard policy with the latest applied policies on the network and announce any change once approved and updated in the policy\nRevenue Assurance:\no Insuring that network configuration for enterprise customer’s services match the CRM system and report the mismatching to the revenue assurance PM\nOperations Performance Management:\no Reporting and monitoring enterprise customers’ operational performance KPI’s\nOperations Waving Reporting:\no Reporting on enterprise customers trouble tickets downtime to support commercial teams in customers’ waiving calculations\nQUALIFICATIONS & EXPERIENCE ESSENTIAL\nKnowledge:\nNetworking experience of at least CCIP and CCNP and dealing with a lot of network devices platforms from most of popular vendors like Cisco, Huawei , Juniper and Alcatel\nWireless Technologies\nDSL Technologies\nMicrosoft Access with VBA Programming\nMicrosoft Excel with VBA Programming\nEducation:\nB.Sc. in Computer Science or Communications Engineering\nPrior Work Experience:\nAt least 5 years relevant experience in the telecommunication industry\nLanguage Proficiency:\nExcellent in English (Reading, Writing & Oral)\nProblem Solving:\nHave an Excellent Troubleshooting skills\nHave a willingness to learn and expand knowledge\nInnovation:\nInitiator and have creative ideas\nSkills & Abilities:\nGood interpersonal and communication skills\nGood training and knowledge transfer skills\nGood time management, and organizational skills\nAbility to work under pressure\nAbility to deal with multiple tasks\nProblem solving skills\nHave a willingness to learn and expand knowledge\nProactive, self-motivated and determined attitude\nTeam work, uses a team approach to solve problem when appropriate\nAbility to build relationships with peer and management levels both with clients and the company management\nFlexibility in terms of working hours\nA determination to process tasks according to pre-defined processes is essential\nCERTIFICATIONS_ESSENTIAL\nCCNA\nCCIP or CCNP is preferred\nQUALIFICATIONS & EXPERIENCE ESSENTIAL\nKnowledge:\nNetworking experience of at least CCIP and CCNP and dealing with a lot of network devices platforms from most of popular vendors like Cisco, Huawei , Juniper and Alcatel\nWireless Technologies\nDSL Technologies\nMicrosoft Access with VBA Programming\nMicrosoft Excel with VBA Programming\nEducation:\nB.Sc. in Computer Science or Communications Engineering\nPrior Work Experience:\nAt least 5 years relevant experience in the telecommunication industry\nLanguage Proficiency:\nExcellent in English (Reading, Writing & Oral)\nProblem Solving:\nHave an Excellent Troubleshooting skills\nHave a willingness to learn and expand knowledge\nInnovation:\nInitiator and have creative ideas\nSkills & Abilities:\nGood interpersonal and communication skills\nGood training and knowledge transfer skills\nGood time management, and organizational skills\nAbility to work under pressure\nAbility to deal with multiple tasks\nProblem solving skills\nHave a willingness to learn and expand knowledge\nProactive, self-motivated and determined attitude\nTeam work, uses a team approach to solve problem when appropriate\nAbility to build relationships with peer and management levels both with clients and the company management\nFlexibility in terms of working hours\nA determination to process tasks according to pre-defined processes is essential\nCERTIFICATIONS_ESSENTIAL\nCCNA\nCCIP or CCNP is preferred","description_format":"text","description_chars":7129,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T18:19:52Z"},{"event":"close","at":"2026-10-03T18:44:46Z"},{"event":"reopen","at":"2026-10-03T18:44:48Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely 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