{"id":1797686,"url":"https://alion.io/job/eand-enterprise-noc-senior-engineer-technical-support","title":"Enterprise NOC Senior Engineer.Technical Support","company":{"id":183943,"name":"e& Egypt","domain":"eand.com.eg","url":"https://alion.io/company/eand-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":44,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-03T18:19:52Z","employer_posted_date":"2026-04-15","last_verified_at":"2026-11-08T18:37:35Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Job Purpose\n Handling Enterprise customer’s technical problems.\n Receiving customer complaint via Mail, call and customer portal.\n Effective communication in handling hard calls for frustrated customers.\n Making first troubleshooting on customer connection.\n Solving customer Trouble Tickets as FCR.\n Escalating Trouble Tickets which not solved as FCR to concerned team with providing appropriate solution.\n Working to escalate the repeated problems to finalize it permanently.\n Following and finalizing Key Accounts customers’ problems.\n Handling customer high level internal network technical requests.\n Handling complex routing complaints with 2nd level NOC.\n Handling complex configuration modifications from both Provider & customer edges requested from customers.\n Supporting NOC support coordinator by Handling customers’ night emergency technical change requests (TCRs)\n Supporting NOC support coordinator by Handling non-technical complaints and requests during night shift.\n Supporting NOC support coordinator by following Call Back during night shift.\nReport To Position Name\nOperation Target:\n Working to achieve First Call Resolution target.\n Achieve them queue SL (80/20).\n Achieving routing / configuration changes SRs SL.\n Achieving SRs SL and escalation time\n Working to enhance NPS score.\nCustomer Experience:\n Handling customer’s emails professionally.\n Adhering to call standards in order to provide excellent service to our customers.\n Handling queue SRs and requests.\nJob Purpose\n Handling Enterprise customer’s technical problems.\n Receiving customer complaint via Mail, call and customer portal.\n Effective communication in handling hard calls for frustrated customers.\n Making first troubleshooting on customer connection.\n Solving customer Trouble Tickets as FCR.\n Escalating Trouble Tickets which not solved as FCR to concerned team with providing appropriate solution.\n Working to escalate the repeated problems to finalize it permanently.\n Following and finalizing Key Accounts customers’ problems.\n Handling customer high level internal network technical requests.\n Handling complex routing complaints with 2nd level NOC.\n Handling complex configuration modifications from both Provider & customer edges requested from customers.\n Supporting NOC support coordinator by Handling customers’ night emergency technical change requests (TCRs)\n Supporting NOC support coordinator by Handling non-technical complaints and requests during night shift.\n Supporting NOC support coordinator by following Call Back during night shift.\nReport To Position Name\nOperation Target:\n Working to achieve First Call Resolution target.\n Achieve them queue SL (80/20).\n Achieving routing / configuration changes SRs SL.\n Achieving SRs SL and escalation time\n Working to enhance NPS score.\nCustomer Experience:\n Handling customer’s emails professionally.\n Adhering to call standards in order to provide excellent service to our customers.\n Handling queue SRs and requests.\nQUALIFICATIONS_ESSENTIAL\n B. Sc. in Communications Engineering\n CCNA certified.\n Very Good Knowledge in networking solutions and services.\n Very good writing and reporting skills.\n Very good communication skills.\n Very good in English language.\n Ability to work under stress and pressure.\n MS knowledge is required.\n Flexibility in terms of working hours.\nQUALIFICATIONS_DESIRABLE\n CCNP Certified\n Cisco Routing Certified\nEXPERIENCE_ESSENTIAL\n 2 years’ Experience in the field of data communication.\n Working on Huawei, Cisco Routers and DSLAMs\n Strong background in networking.\n Call Centre background skills.\nEXPERIENCE_DESIRABLE\n Previous experience within ISP Providers.\nCERTIFICATIONS_ESSENTIAL\n CCNA Certificate\n Cisco Routing Certificate\n Soft Skills\nQUALIFICATIONS_ESSENTIAL\n B. Sc. in Communications Engineering\n CCNA certified.\n Very Good Knowledge in networking solutions and services.\n Very good writing and reporting skills.\n Very good communication skills.\n Very good in English language.\n Ability to work under stress and pressure.\n MS knowledge is required.\n Flexibility in terms of working hours.\nQUALIFICATIONS_DESIRABLE\n CCNP Certified\n Cisco Routing Certified\nEXPERIENCE_ESSENTIAL\n 2 years’ Experience in the field of data communication.\n Working on Huawei, Cisco Routers and DSLAMs\n Strong background in networking.\n Call Centre background skills.\nEXPERIENCE_DESIRABLE\n Previous experience within ISP Providers.\nCERTIFICATIONS_ESSENTIAL\n CCNA Certificate\n Cisco Routing Certificate\n Soft Skills","description_format":"text","description_chars":4577,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T18:19:52Z"},{"event":"close","at":"2026-10-03T18:44:46Z"},{"event":"reopen","at":"2026-10-03T18:44:48Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.175,"p_room":0.35,"age_days":36,"expected_fill_days":4,"reasons":["conf:11","stale_co","win:tail","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/eand-enterprise-noc-senior-engineer-technical-support","json_url":"https://alion.io/job/eand-enterprise-noc-senior-engineer-technical-support.json","meta":{"generated_at":"2026-11-09T10:12:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10604,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":183943},"rest":"https://alion.io/mcp/rest/get_company?id=183943"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feand-enterprise-noc-senior-engineer-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feand-enterprise-noc-senior-engineer-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feand-enterprise-noc-senior-engineer-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eand-enterprise-noc-senior-engineer-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feand-enterprise-noc-senior-engineer-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1797686}},{"tool":"search_jobs","arguments":{"company":"eand.com.eg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1797686},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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