{"id":1797794,"url":"https://alion.io/job/eand-enterprise-operations-back-office-engineer","title":"Enterprise Operations Back Office Engineer","company":{"id":183943,"name":"e& Egypt","domain":"eand.com.eg","url":"https://alion.io/company/eand-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":81000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3778},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MPLS","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"BGP","optional":true},{"name":"OSPF","optional":true}],"status":"live","first_seen_at":"2026-10-03T18:19:52Z","employer_posted_date":"2023-08-24","last_verified_at":"2026-10-09T02:48:48Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Purpose\nTo provide the highest level of standard technical after sales support for the enterprise services, internet, L2VPN, MPLS,VPLS , International VPN ,Video Streaming and WIFI to ensure compliance to performance targets (KPI´s) and overall customer satisfaction.\nKEY ACCOUNTABILITIES\nTo professionally troubleshoot customer’s enterprise services complaints (internet, VPN, IVPN,WIFI, Video Surveillance) implemented over different media (Leased Line,PreWimax, Microwave and 3G) and either solve customer complaint remotely or allocate field maintenance resource if needed. This should be done in a timely and effective manner to achieve organizational target MTTR. \nTo document all troubleshooting and any case management actions via HP Trouble Ticketing System to track customer’s failure history and build knowledge database. \nTo evaluating Change request, Planned Activities, that affect enterprise customers’ operation pre and post change implementation (wireless Services) \nTo contribute in any network taskforce that affect customer’s solution, performance or stability.\nTo ensure cases are escalated to the most appropriate department as part of the case flow process and follow up is done to minimize Customer’s MTTR.\nTo ensure that the technical escalation process is in line with company escalation matrix to achieve customer satisfaction and target MTTR.\nTo contributing in backbone network congestion notification that affect customers to achieve organizational one team, one goal target\nTo contributing in backbone network failure troubleshooting to minimize overall customer’ Failure MTTR.\nTo recommend customer’s connections transfer to another backbone network path upon experiencing any network failure. \nJob Purpose\nTo provide the highest level of standard technical after sales support for the enterprise services, internet, L2VPN, MPLS,VPLS , International VPN ,Video Streaming and WIFI to ensure compliance to performance targets (KPI´s) and overall customer satisfaction.\nKEY ACCOUNTABILITIES\nTo professionally troubleshoot customer’s enterprise services complaints (internet, VPN, IVPN,WIFI, Video Surveillance) implemented over different media (Leased Line,PreWimax, Microwave and 3G) and either solve customer complaint remotely or allocate field maintenance resource if needed. This should be done in a timely and effective manner to achieve organizational target MTTR. \nTo document all troubleshooting and any case management actions via HP Trouble Ticketing System to track customer’s failure history and build knowledge database. \nTo evaluating Change request, Planned Activities, that affect enterprise customers’ operation pre and post change implementation (wireless Services) \nTo contribute in any network taskforce that affect customer’s solution, performance or stability.\nTo ensure cases are escalated to the most appropriate department as part of the case flow process and follow up is done to minimize Customer’s MTTR.\nTo ensure that the technical escalation process is in line with company escalation matrix to achieve customer satisfaction and target MTTR.\nTo contributing in backbone network congestion notification that affect customers to achieve organizational one team, one goal target\nTo contributing in backbone network failure troubleshooting to minimize overall customer’ Failure MTTR.\nTo recommend customer’s connections transfer to another backbone network path upon experiencing any network failure. \nEssential Qualifications and Experience\n\nB. Sc. in computer or Communications Engineering\nMinimum 1-2 years relevant experience in the telecommunication industry\nGood Knowledge in Network elements (Cisco, Huawei , Juniper) \nGood Knowledge in networking, routing a, switching and WAN Technologies \nCCNA is a must\n\nVery Good - Excellent in Arabic & English (Reading, Writing & Oral)\nDesirable Qualifications and Experience\nQuality Of Service is desirable\nITI is desirable\nCERTIFICATIONS_ESSENTIAL\nEssential:\nAttending communication, writing and reporting Skills training\nDSL Technologies training\nMPLS technology training \nHuawei Technology training (IP DSLAMs, routers, NPEs, etc)\nSwitching\nAny new service that is deployed by Etisalat data solution\nRouting (BGP, MBGP, OSPF…)\nWAN Technologies \nVideo Streaming\nWireless Technologies (3G,WIFI,Microwave,Pre-Wimax)\nDesirable:\nVOIP\nJuniper hardware training \nQuality Of service\nEssential Qualifications and Experience\n\nB. Sc. in computer or Communications Engineering\nMinimum 1-2 years relevant experience in the telecommunication industry\nGood Knowledge in Network elements (Cisco, Huawei , Juniper) \nGood Knowledge in networking, routing a, switching and WAN Technologies \nCCNA is a must\n\nVery Good - Excellent in Arabic & English (Reading, Writing & Oral)\nDesirable Qualifications and Experience\nQuality Of Service is desirable\nITI is desirable\nCERTIFICATIONS_ESSENTIAL\nEssential:\nAttending communication, writing and reporting Skills training\nDSL Technologies training\nMPLS technology training \nHuawei Technology training (IP DSLAMs, routers, NPEs, etc)\nSwitching\nAny new service that is deployed by Etisalat data solution\nRouting (BGP, MBGP, OSPF…)\nWAN Technologies \nVideo Streaming\nWireless Technologies (3G,WIFI,Microwave,Pre-Wimax)\nDesirable:\nVOIP\nJuniper hardware training \nQuality Of service","description_format":"text","description_chars":5309,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T18:19:52Z"},{"event":"close","at":"2026-10-03T18:44:46Z"},{"event":"reopen","at":"2026-10-03T18:44:48Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.617,"p_room":1,"age_days":4,"expected_fill_days":20,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/eand-enterprise-operations-back-office-engineer","json_url":"https://alion.io/job/eand-enterprise-operations-back-office-engineer.json","meta":{"generated_at":"2026-10-09T04:33:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4261,"day_limit":5000,"remaining_today":739,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":183943},"rest":"https://alion.io/mcp/rest/get_company?id=183943"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feand-enterprise-operations-back-office-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feand-enterprise-operations-back-office-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feand-enterprise-operations-back-office-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eand-enterprise-operations-back-office-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feand-enterprise-operations-back-office-engineer"}]}