Enterprise Service Provisioning Senior Engineer

Job Purpose

Responsible for Enterprise customers service provisioning based upon pre-defined policies and procedures, he/she is also responsible for troubleshooting and solving any problem related to Enterprise customers.

Report To Position Name

 Supervise and support Enterprise Service Provisioning engineers.

 Report daily activities to Enterprise Service Provisioning manager to be able to arrange day-to-day work.

 Follow up the progress of any activity with other team members to provide them needed support.

 Configure Internet and VPN (FR, ATM, and MPLS) customer circuits based upon pre-defined policies, SLA and procedures to deliver customer requirements.

 Assist the routing protocols on activating any customer to make sure it is working as customer request.

 Suggest any new solutions to accommodate customer needs; Routing/DSL/VAS approval is need if the changes require any change in the already set policies and procedure.

 Act as 'Level 2' support for any customer problem that should be escalated directly from Support Team to solve it as SLA.

 Day-to-Day Service provisioning activities (New (Dialup, ATM, DSL) & Upgrades) to fulfill customer requests within SLA.

 Define the related security plans to make sure they are upon Company pre-defined policies.

 Document customer problems and their solutions for reference.

 Define the dial-up maintenance activities and routines to maintain the continued health of the access servers.

 Coordination with Telecom Egypt to troubleshoot any related problems.

 Manages Dial-Up capacity (Upgrade / Downgrade according to utilization) to efficiently use and utilize network resources.

 Keep monitoring tools (MRTG or CACTI) updated with any new change in dial up network to have an up-to-date image.

Job Purpose

Responsible for Enterprise customers service provisioning based upon pre-defined policies and procedures, he/she is also responsible for troubleshooting and solving any problem related to Enterprise customers.

Report To Position Name

 Supervise and support Enterprise Service Provisioning engineers.

 Report daily activities to Enterprise Service Provisioning manager to be able to arrange day-to-day work.

 Follow up the progress of any activity with other team members to provide them needed support.

 Configure Internet and VPN (FR, ATM, and MPLS) customer circuits based upon pre-defined policies, SLA and procedures to deliver customer requirements.

 Assist the routing protocols on activating any customer to make sure it is working as customer request.

 Suggest any new solutions to accommodate customer needs; Routing/DSL/VAS approval is need if the changes require any change in the already set policies and procedure.

 Act as 'Level 2' support for any customer problem that should be escalated directly from Support Team to solve it as SLA.

 Day-to-Day Service provisioning activities (New (Dialup, ATM, DSL) & Upgrades) to fulfill customer requests within SLA.

 Define the related security plans to make sure they are upon Company pre-defined policies.

 Document customer problems and their solutions for reference.

 Define the dial-up maintenance activities and routines to maintain the continued health of the access servers.

 Coordination with Telecom Egypt to troubleshoot any related problems.

 Manages Dial-Up capacity (Upgrade / Downgrade according to utilization) to efficiently use and utilize network resources.

 Keep monitoring tools (MRTG or CACTI) updated with any new change in dial up network to have an up-to-date image.

QUALIFICATIONS_ESSENTIAL

 B.Sc. of Electrical Engineering in communication or computer science.

 Four years experience with networking and routing protocols.

 Good background of Unix OS.

QUALIFICATIONS_DESIRABLE

N/A

EXPERIENCE_ESSENTIAL

 Cisco Certificates (CCNA, CCIP, CCNP).

 Huawei Background.

 Telecom Egypt background.

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

N/A

QUALIFICATIONS_ESSENTIAL

 B.Sc. of Electrical Engineering in communication or computer science.

 Four years experience with networking and routing protocols.

 Good background of Unix OS.

QUALIFICATIONS_DESIRABLE

N/A

EXPERIENCE_ESSENTIAL

 Cisco Certificates (CCNA, CCIP, CCNP).

 Huawei Background.

 Telecom Egypt background.

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

N/A