Field Service Senior Engineer.SO
Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 3, 2026. e& Egypt scores B on the Alion truth index.
Job Purpose
To Solve maintenance trouble-tickets for network, Enterprise, ADSL and Triple-Play services to resolve it within a service level agreement to deliver an efficient and reliable service.
Report To Position Name
Gated compound Tasks:
Handle, plan & modify the daily tasks of GC (Installation/Maintenance) related to:
Business Park:
Acceptance tasks (accepting the new customers installed and assure that the installation process meets the agreed process.
Operation Tasks (Fixing and maintaining the problem that occurs at the building nodes).
Operation tasks (visiting the customers sites and solving their problems after complaining)
Residential:
Units:
Handling and arranging the visit time with the customer.
Wiring the customer at the building basement
Configuring the modem and testing the service from the basement before visiting the customer.
Visiting the customer and confirming that there is no problem in the fiber path.
Wiring the customer and connecting the service.
Installing the STB (IPTV).
Testing the service and delivering the service to the customer.
Installing AP (Access points) if the customer requested.
In case we faced any problem during the installation we proceed testing directly (fiber path, cables, basement switch, and modem faulty).
Villa’s:
Accepting the customer ports and path from the Main switch.
Accepting the fiber path from the deployment team at the customer side.
Handling and arranging the visit time with the customer.
Configuring the modem and testing the service B2B to the switch
Wiring the customer and connecting the service.
Installing the STB (IPTV).
Testing the service and delivering the service to the customer.
Installing AP (Access points) if the customer requested.
In case we faced any problem during the installation we proceed testing directly (fibber path, cables, basement switch, and modem faulty).
Network Tasks:
Reviews the ticketing & mailing systems for any reported network issue or alarm to handle within the committed SLA.
Contacts the concerned Field Maintenance Engineer and follow all appropriate action needed within established maintenance standards.
Contacts Network teams and share technical information about network actions and issues.
Set a periodic preventive maintenance plan for network nodes in a predefined standards criterion.
Ensures the clearance of any reported alarm or PM actions completion.
Provide periodic reports for Network statistics, status and PM plan results to the Principal Engineer concerning a specific zone or time window.
Enterprise / ADSL Tasks:
Reviews the Enterprise ticketing system daily to handle the assigned complains and ensure resolving it with its SLA.
Contacts the Technician-Team leader to assign the concerned Technician/ Sr. Technician/ IT Specialist.
Contacts and follow up with the assigned Technician/ Sr. Technician/ IT Specialist.to handle the appropriate field action to resolve the customer technical issue.
Gives clearance feedback to Enterprise/ADSL customer.
Updates the Ticketing system with the case status until closing it.
Provide periodic reports to the principal engineer about the Enterprise/ADSL task statistics and queue status.
Fixed-Voice Tasks:
Reviews the new assigned installation Fixed-voice tasks and set suitable plan with the Technician-Team Leader to complete the physical installation.
Contacts the Technician/Sr. Technician to follow up the installation procedures and complete it.
Emails Telecom Egypt officers with any action needed to facilitate the installation tasks.
Update the requester customer during the task and confirm with him the task completion.
Job Purpose
To Solve maintenance trouble-tickets for network, Enterprise, ADSL and Triple-Play services to resolve it within a service level agreement to deliver an efficient and reliable service.
Report To Position Name
Gated compound Tasks:
Handle, plan & modify the daily tasks of GC (Installation/Maintenance) related to:
Business Park:
Acceptance tasks (accepting the new customers installed and assure that the installation process meets the agreed process.
Operation Tasks (Fixing and maintaining the problem that occurs at the building nodes).
Operation tasks (visiting the customers sites and solving their problems after complaining)
Residential:
Units:
Handling and arranging the visit time with the customer.
Wiring the customer at the building basement
Configuring the modem and testing the service from the basement before visiting the customer.
Visiting the customer and confirming that there is no problem in the fiber path.
Wiring the customer and connecting the service.
Installing the STB (IPTV).
Testing the service and delivering the service to the customer.
Installing AP (Access points) if the customer requested.
In case we faced any problem during the installation we proceed testing directly (fiber path, cables, basement switch, and modem faulty).
Villa’s:
Accepting the customer ports and path from the Main switch.
Accepting the fiber path from the deployment team at the customer side.
Handling and arranging the visit time with the customer.
Configuring the modem and testing the service B2B to the switch
Wiring the customer and connecting the service.
Installing the STB (IPTV).
Testing the service and delivering the service to the customer.
Installing AP (Access points) if the customer requested.
In case we faced any problem during the installation we proceed testing directly (fibber path, cables, basement switch, and modem faulty).
Network Tasks:
Reviews the ticketing & mailing systems for any reported network issue or alarm to handle within the committed SLA.
Contacts the concerned Field Maintenance Engineer and follow all appropriate action needed within established maintenance standards.
Contacts Network teams and share technical information about network actions and issues.
Set a periodic preventive maintenance plan for network nodes in a predefined standards criterion.
Ensures the clearance of any reported alarm or PM actions completion.
Provide periodic reports for Network statistics, status and PM plan results to the Principal Engineer concerning a specific zone or time window.
Enterprise / ADSL Tasks:
Reviews the Enterprise ticketing system daily to handle the assigned complains and ensure resolving it with its SLA.
Contacts the Technician-Team leader to assign the concerned Technician/ Sr. Technician/ IT Specialist.
Contacts and follow up with the assigned Technician/ Sr. Technician/ IT Specialist.to handle the appropriate field action to resolve the customer technical issue.
Gives clearance feedback to Enterprise/ADSL customer.
Updates the Ticketing system with the case status until closing it.
Provide periodic reports to the principal engineer about the Enterprise/ADSL task statistics and queue status.
Fixed-Voice Tasks:
Reviews the new assigned installation Fixed-voice tasks and set suitable plan with the Technician-Team Leader to complete the physical installation.
Contacts the Technician/Sr. Technician to follow up the installation procedures and complete it.
Emails Telecom Egypt officers with any action needed to facilitate the installation tasks.
Update the requester customer during the task and confirm with him the task completion.
QUALIFICATIONS_ESSENTIAL
Bachelor degree
QUALIFICATIONS_DESIRABLE
N/A
EXPERIENCE_ESSENTIAL
Minimum 2 years expereince
EXPERIENCE_DESIRABLE
N/A
CERTIFICATIONS_ESSENTIAL
QUALIFICATIONS_ESSENTIAL
Bachelor degree
QUALIFICATIONS_DESIRABLE
N/A
EXPERIENCE_ESSENTIAL
Minimum 2 years expereince
EXPERIENCE_DESIRABLE
N/A
CERTIFICATIONS_ESSENTIAL