{"id":1797703,"url":"https://alion.io/job/eand-field-service-senior-engineer-so","title":"Field Service Senior Engineer.SO","company":{"id":183943,"name":"e& Egypt","domain":"eand.com.eg","url":"https://alion.io/company/eand-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":112000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4666},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-03T18:19:52Z","employer_posted_date":"2025-09-14","last_verified_at":"2026-10-21T07:24:45Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Job Purpose\n\nTo Solve maintenance trouble-tickets for network, Enterprise, ADSL and Triple-Play services to resolve it within a service level agreement to deliver an efficient and reliable service.\n\nReport To Position Name\n\nGated compound Tasks:\nHandle, plan & modify the daily tasks of GC (Installation/Maintenance) related to:\n\nBusiness Park:\nAcceptance tasks (accepting the new customers installed and assure that the installation process meets the agreed process.\nOperation Tasks (Fixing and maintaining the problem that occurs at the building nodes).\nOperation tasks (visiting the customers sites and solving their problems after complaining)\n\nResidential:\n\nUnits:\n\nHandling and arranging the visit time with the customer.\nWiring the customer at the building basement\nConfiguring the modem and testing the service from the basement before visiting the customer.\nVisiting the customer and confirming that there is no problem in the fiber path.\nWiring the customer and connecting the service.\nInstalling the STB (IPTV).\nTesting the service and delivering the service to the customer.\nInstalling AP (Access points) if the customer requested.\nIn case we faced any problem during the installation we proceed testing directly (fiber path, cables, basement switch, and modem faulty).\nVilla’s:\n\nAccepting the customer ports and path from the Main switch.\nAccepting the fiber path from the deployment team at the customer side.\nHandling and arranging the visit time with the customer.\nConfiguring the modem and testing the service B2B to the switch\nWiring the customer and connecting the service.\nInstalling the STB (IPTV).\nTesting the service and delivering the service to the customer.\nInstalling AP (Access points) if the customer requested.\nIn case we faced any problem during the installation we proceed testing directly (fibber path, cables, basement switch, and modem faulty).\n\nNetwork Tasks:\nReviews the ticketing & mailing systems for any reported network issue or alarm to handle within the committed SLA.\nContacts the concerned Field Maintenance Engineer and follow all appropriate action needed within established maintenance standards.\nContacts Network teams and share technical information about network actions and issues.\nSet a periodic preventive maintenance plan for network nodes in a predefined standards criterion.\nEnsures the clearance of any reported alarm or PM actions completion.\nProvide periodic reports for Network statistics, status and PM plan results to the Principal Engineer concerning a specific zone or time window.\n\nEnterprise / ADSL Tasks:\nReviews the Enterprise ticketing system daily to handle the assigned complains and ensure resolving it with its SLA.\nContacts the Technician-Team leader to assign the concerned Technician/ Sr. Technician/ IT Specialist.\nContacts and follow up with the assigned Technician/ Sr. Technician/ IT Specialist.to handle the appropriate field action to resolve the customer technical issue.\nGives clearance feedback to Enterprise/ADSL customer.\n\nUpdates the Ticketing system with the case status until closing it.\nProvide periodic reports to the principal engineer about the Enterprise/ADSL task statistics and queue status.\nFixed-Voice Tasks:\nReviews the new assigned installation Fixed-voice tasks and set suitable plan with the Technician-Team Leader to complete the physical installation.\nContacts the Technician/Sr. Technician to follow up the installation procedures and complete it.\nEmails Telecom Egypt officers with any action needed to facilitate the installation tasks.\nUpdate the requester customer during the task and confirm with him the task completion.\n\nJob Purpose\n\nTo Solve maintenance trouble-tickets for network, Enterprise, ADSL and Triple-Play services to resolve it within a service level agreement to deliver an efficient and reliable service.\n\nReport To Position Name\n\nGated compound Tasks:\nHandle, plan & modify the daily tasks of GC (Installation/Maintenance) related to:\n\nBusiness Park:\nAcceptance tasks (accepting the new customers installed and assure that the installation process meets the agreed process.\nOperation Tasks (Fixing and maintaining the problem that occurs at the building nodes).\nOperation tasks (visiting the customers sites and solving their problems after complaining)\n\nResidential:\n\nUnits:\n\nHandling and arranging the visit time with the customer.\nWiring the customer at the building basement\nConfiguring the modem and testing the service from the basement before visiting the customer.\nVisiting the customer and confirming that there is no problem in the fiber path.\nWiring the customer and connecting the service.\nInstalling the STB (IPTV).\nTesting the service and delivering the service to the customer.\nInstalling AP (Access points) if the customer requested.\nIn case we faced any problem during the installation we proceed testing directly (fiber path, cables, basement switch, and modem faulty).\nVilla’s:\n\nAccepting the customer ports and path from the Main switch.\nAccepting the fiber path from the deployment team at the customer side.\nHandling and arranging the visit time with the customer.\nConfiguring the modem and testing the service B2B to the switch\nWiring the customer and connecting the service.\nInstalling the STB (IPTV).\nTesting the service and delivering the service to the customer.\nInstalling AP (Access points) if the customer requested.\nIn case we faced any problem during the installation we proceed testing directly (fibber path, cables, basement switch, and modem faulty).\n\nNetwork Tasks:\nReviews the ticketing & mailing systems for any reported network issue or alarm to handle within the committed SLA.\nContacts the concerned Field Maintenance Engineer and follow all appropriate action needed within established maintenance standards.\nContacts Network teams and share technical information about network actions and issues.\nSet a periodic preventive maintenance plan for network nodes in a predefined standards criterion.\nEnsures the clearance of any reported alarm or PM actions completion.\nProvide periodic reports for Network statistics, status and PM plan results to the Principal Engineer concerning a specific zone or time window.\n\nEnterprise / ADSL Tasks:\nReviews the Enterprise ticketing system daily to handle the assigned complains and ensure resolving it with its SLA.\nContacts the Technician-Team leader to assign the concerned Technician/ Sr. Technician/ IT Specialist.\nContacts and follow up with the assigned Technician/ Sr. Technician/ IT Specialist.to handle the appropriate field action to resolve the customer technical issue.\nGives clearance feedback to Enterprise/ADSL customer.\n\nUpdates the Ticketing system with the case status until closing it.\nProvide periodic reports to the principal engineer about the Enterprise/ADSL task statistics and queue status.\nFixed-Voice Tasks:\nReviews the new assigned installation Fixed-voice tasks and set suitable plan with the Technician-Team Leader to complete the physical installation.\nContacts the Technician/Sr. Technician to follow up the installation procedures and complete it.\nEmails Telecom Egypt officers with any action needed to facilitate the installation tasks.\nUpdate the requester customer during the task and confirm with him the task completion.\n\nQUALIFICATIONS_ESSENTIAL\nBachelor degree\nQUALIFICATIONS_DESIRABLE\nN/A\nEXPERIENCE_ESSENTIAL\nMinimum 2 years expereince\nEXPERIENCE_DESIRABLE\nN/A\nCERTIFICATIONS_ESSENTIAL\nQUALIFICATIONS_ESSENTIAL\nBachelor degree\nQUALIFICATIONS_DESIRABLE\nN/A\nEXPERIENCE_ESSENTIAL\nMinimum 2 years expereince\nEXPERIENCE_DESIRABLE\nN/A\nCERTIFICATIONS_ESSENTIAL","description_format":"text","description_chars":7605,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T18:19:52Z"},{"event":"close","at":"2026-10-03T18:44:46Z"},{"event":"reopen","at":"2026-10-03T18:44:48Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.577,"p_room":0.9,"age_days":17,"expected_fill_days":28,"reasons":["conf:11","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/eand-field-service-senior-engineer-so","json_url":"https://alion.io/job/eand-field-service-senior-engineer-so.json","meta":{"generated_at":"2026-10-21T18:23:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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