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To Position Name\nManaging the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning &\nimmediate resolution of spotted issues\nHandling the day to day operational digital issues that impact customer experience & core digital\nservices fulfilment\nSpot Digital Issues by running proper reports to detect any malfunctioning services\nWork closely with CC & all customer facing entities to gather issues/alarms\nClose monitoring of external digital fronts (e.g. Social Media/Google reviews) aiming to\npromptly spot any issues\nWork with Digital business owners to understand the consumer digital pain & work on proposals\nto fix\nDirect interface with IT & external parties to fix any spotted issues & ensure SLA abidance\nDevelop proper dashboards that measures digital performance & raises prompt red flags & work\nwith DWH to ensure data automation\nGive visibility & periodic status updates on Digital operational to management in the right forums\nLaunching new digital capabilities that adds value to the Digital consumer journey\nDesign & Come up with new capabilities based on the understanding of Digital platforms\nWork with IT for complete implementation of the new capabilities from idea generation till\ndelivering & handing over to business owner\nReport the progress of the newly launched capabilities to ensure proper functioning & consumer\nacceptance\nLaunching new digital analytics tool that supports Digital business owners & enrich the visibility of\nconsumer behavior across all digital channels\nIntroduce new reporting digital platforms & work with all relevant stakeholders starting from\nrequirements gathering till launch\nOwn the integration of external reporting engines with Etisalat DWH\nJob Purpose\nManaging the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues\nLaunching new digital capabilities that adds value to the Digital consumer journey\nLaunching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels\nReport To Position Name\nManaging the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning &\nimmediate resolution of spotted issues\nHandling the day to day operational digital issues that impact customer experience & core digital\nservices fulfilment\nSpot Digital Issues by running proper reports to detect any malfunctioning services\nWork closely with CC & all customer facing entities to gather issues/alarms\nClose monitoring of external digital fronts (e.g. Social Media/Google reviews) aiming to\npromptly spot any issues\nWork with Digital business owners to understand the consumer digital pain & work on proposals\nto fix\nDirect interface with IT & external parties to fix any spotted issues & ensure SLA abidance\nDevelop proper dashboards that measures digital performance & raises prompt red flags & work\nwith DWH to ensure data automation\nGive visibility & periodic status updates on Digital operational to management in the right forums\nLaunching new digital capabilities that adds value to the Digital consumer journey\nDesign & Come up with new capabilities based on the understanding of Digital platforms\nWork with IT for complete implementation of the new capabilities from idea generation till\ndelivering & handing over to business owner\nReport the progress of the newly launched capabilities to ensure proper functioning & consumer\nacceptance\nLaunching new digital analytics tool that supports Digital business owners & enrich the visibility of\nconsumer behavior across all digital channels\nIntroduce new reporting digital platforms & work with all relevant stakeholders starting from\nrequirements gathering till launch\nOwn the integration of external reporting engines with Etisalat DWH\nQUALIFICATIONS_ESSENTIAL\nKnowledge:\nGood Communication and presentation skills\nProblems solving and 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