Technical Customer Experience Principal Engineer.CTO/PMO/Customer Experience Office
Confirmed on the employer's own hiring board on Oct 27, 2026. First seen by Alion on May 29, 2022. e& Egypt scores B on the Alion truth index.
Job Purpose
Leading and Coaching group of engineers for monitoring the Customer Experience through all the possible interfaces to be able to track any type of degradation that may affect the customer perception, giving recommendations to sustain performance improvement
Report To Position Name
Job Purpose
Leading and Coaching group of engineers for monitoring the Customer Experience through all the possible interfaces to be able to track any type of degradation that may affect the customer perception, giving recommendations to sustain performance improvement
Report To Position Name
QUALIFICATIONS_ESSENTIAL
University Degree in : BSC of Engineering - Electronics & Telecommunications
Minimum years of Experience: 8 years
Ability to manage people , resolve conflicts between team members
Understanding company long term plan
Computer skills is a must, especially MS excel & Access
Very Good in Arabic & English (Reading, Writing & Oral)
Very good communication skills
- Expert in CS/PS Core structure and protocols
- Aware of Tx and IP BB architecture.
- Knowledgeable in Automation tools
- Analytic mind in problem solving
- Advanced effective soft skills (Communications, Time management and conflict resolution)
- Professional technical trainer
QUALIFICATIONS_DESIRABLE
- Ability to work under pressure, dedicated hard worker
- Professional reporting skills.
- Strong analytical, Practical, creative and interpersonal skills.
EXPERIENCE_ESSENTIAL
1-Core planning and operations25-Core PM
EXPERIENCE_DESIRABLE
1- GSM / UMTS fundamental and over view
2- GSM/UMTS features and algorithms
3-HSDPA System
CERTIFICATIONS_ESSENTIAL
N0
QUALIFICATIONS_ESSENTIAL
University Degree in : BSC of Engineering - Electronics & Telecommunications
Minimum years of Experience: 8 years
Ability to manage people , resolve conflicts between team members
Understanding company long term plan
Computer skills is a must, especially MS excel & Access
Very Good in Arabic & English (Reading, Writing & Oral)
Very good communication skills
- Expert in CS/PS Core structure and protocols
- Aware of Tx and IP BB architecture.
- Knowledgeable in Automation tools
- Analytic mind in problem solving
- Advanced effective soft skills (Communications, Time management and conflict resolution)
- Professional technical trainer
QUALIFICATIONS_DESIRABLE
- Ability to work under pressure, dedicated hard worker
- Professional reporting skills.
- Strong analytical, Practical, creative and interpersonal skills.
EXPERIENCE_ESSENTIAL
1-Core planning and operations25-Core PM
EXPERIENCE_DESIRABLE
1- GSM / UMTS fundamental and over view
2- GSM/UMTS features and algorithms
3-HSDPA System
CERTIFICATIONS_ESSENTIAL
N0