{"id":2141045,"url":"https://alion.io/job/early-warning-services-director-site-reliability-engineering-paze","title":"Director, Site Reliability Engineering - Paze","company":{"id":46312,"name":"Early Warning Services","domain":"earlywarning.com","url":"https://alion.io/company/earlywarning","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States","Chicago, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":141000,"max_usd":264000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2576},"experience_years_min":12,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Platform Engineering","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SRE","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-22T13:26:19Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze®, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.\nEarly Warning follows a hybrid work model to allow for a more collaborative working environment.\nCandidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.\nRole SummaryThe Director, Site Reliability Engineering leads the SRE function for an assigned product, platform, pillar or business domain and is accountable for the reliability, scalability, performance and operability of its business-critical production services. The Director develops engineering talent, establishes domain reliability strategy and priorities, and partners with Product, Software Engineering, Platform, Infrastructure, Security and Risk teams relevant to the domain.\nThe role translates business and product priorities into measurable reliability outcomes and ensures teams have the engineering practices, capabilities and operating mechanisms needed to achieve them.\nCore SRE Responsibilities\n1. Reliability Objectives and Measurement\nEstablish meaningful Service Level Indicators (SLIs) and Service Level Objectives (SLOs) aligned with customer, product and business outcomes.\nUse quantitative production data to measure performance and partner with domain teams to set reliability targets appropriate to business criticality, architecture, customer expectations and cost.\n2. Reliability Risk and Error Budgets\nUse SLO performance, error budgets, failure data and production evidence to identify and prioritize reliability risk.\nEnsure persistent risks have accountable engineering plans, appropriate escalation and sustained follow-through.\n3. Software Engineering and Automation\nChampion reusable software, tooling and automation that improve reliability, scalability and operability while reducing repetitive operational work.\nEnsure SRE-developed solutions follow sound engineering practices, including source control, code review, testing, maintainability and secure development.\nThe Director is expected to remain hands-on and maintain sufficient technical depth to develop code, contribute to automation and engineering solutions, and work directly with engineers when appropriate.\n4. Observability Engineering\nEstablish expectations for metrics, logs, traces, dashboards and telemetry sufficient to understand service behavior, customer impact and systemic risk.\nDrive actionable alerting and observability that support rapid diagnosis, performance analysis, capacity planning and continuous improvement.\n5. Incident Management and Service Restoration\nProvide domain leadership and accountability for disciplined incident response, service restoration and stakeholder communication.\nImprove response through automation, runbooks, training, exercises and analysis of recurring patterns.\n6. Learning From Failure\nPromote blameless post-incident review focused on systemic learning, prevention and measurable follow-through.\nUse patterns across incidents and near misses to drive architectural, operational and domain-level improvements.\n7. Production Readiness, Resilience and Capacity\nEnsure critical services meet appropriate production-readiness, resilience, recovery, capacity and scalability expectations.\nPartner with engineering teams to address systemic failure modes, dependency risks, capacity constraints and recovery gaps before they affect customers.\n8. Operational Toil and Sustainable Engineering\nMeasure and reduce repetitive, manual and low-value operational work through engineering, automation and simplification.\nEnsure operational responsibilities inform engineering priorities without becoming the primary definition of the SRE role or creating unsustainable team load.\n9. Security, Risk and Compliance\nPartner with Security, Risk, Compliance and engineering teams relevant to the domain to meet EWS control, resilience and regulatory obligations.\nEnsure material reliability risks and control gaps are visible and addressed within the domain or escalated when they exceed its authority.\nThe Director operates within an assigned domain and delivers outcomes through its SRE teams. Impact is demonstrated by building strong teams and leaders, setting direction, resolving barriers within the domain and with direct dependencies, and creating durable engineering mechanisms. The Director leads through others while remaining sufficiently hands-on to contribute directly when appropriate. Success is measured primarily by the reliability outcomes and capabilities of the teams the Director leads.\nLeadership Responsibilities\nOwn SRE strategy, execution and measurable reliability outcomes for the assigned domain.\nBuild, develop and retain high-performing SRE teams with clear accountability, career development and succession.\nTranslate business and product priorities into reliability investments and an executable multi-quarter roadmap.\nSet priorities and make evidence-based tradeoffs across reliability, delivery, operational risk, capacity and business needs.\nDevelop capable managers and technical leaders, ensuring decisions are made at the appropriate level.\nPartner with engineering, product, infrastructure, security and risk teams relevant to the domain to embed reliability into engineering decisions.\nMake reliability risk, SLO performance, operational load and improvement progress visible through effective metrics and operating reviews.\nProvide accountable leadership during significant incidents and ensure systemic corrective actions are completed.\nRequired Qualifications\nTypically 12 + years of relevant software engineering, site reliability engineering, production engineering, platform engineering or closely related experience, including significant technical leadership.\n5+ years of people leadership experience, with demonstrated success leading engineering teams and developing managers and/or senior technical leaders.\nExperience operating highly available, business-critical distributed systems and leading reliability improvement across a major product, platform, pillar or business domain.\nStrong understanding of SRE practices, including SLOs/SLIs, error budgets, observability, incident management, automation, capacity, resilience and production readiness.\nDemonstrated hands-on technical capability and sufficient depth to develop code, contribute to automation and engineering solutions, and work directly with engineers when appropriate.\nAbility to communicate technical risk, tradeoffs and investment needs clearly to engineering, product and senior business stakeholders.\nDemonstrated ability to build inclusive, accountable and high-performing engineering teams.\nPreferred Qualifications\nExperience in payments, financial services or another highly regulated, high-availability environment.\nExperience leading SRE or production engineering across multiple teams or a complex product or platform ecosystem.\nExperience with cloud platforms, distributed systems, modern observability, infrastructure automation and software delivery at scale.\nExperience establishing reliability metrics, governance and operating reviews across teams within a defined domain.\nThe base pay scale for this position in:\nPhoenix, AZ/ Chicago, IL in USD per year is: $173,000 - $230,000.\nSan Francisco, CA in USD per year is: $207,000 - $276,000.\nAdditionally, candidates are eligible for a discretionary incentive plan and benefits.\nSome of the Ways We Prioritize Your Health and Happiness\nHealthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.\n\n401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.\n\nPaid Time Off - Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.\n\n12 weeks of Paid Parental Leave\n\nMaven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.\n\nAnd SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nEarly Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.","description_format":"text","description_chars":9733,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Hybrid work","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Payment Processing & Gateways","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-09T03:11:33Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 27 · green card filings: 21","filings_12m":27,"filings_prev_12m":57,"green_card_filings_12m":21,"median_offered_wage_usd":148125,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.695,"p_room":0.9,"age_days":16,"expected_fill_days":29,"reasons":["conf:40","stale_co","urgency","velocity","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/early-warning-services-director-site-reliability-engineering-paze","json_url":"https://alion.io/job/early-warning-services-director-site-reliability-engineering-paze.json","meta":{"generated_at":"2026-10-24T23:35:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34743,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46312},"rest":"https://alion.io/mcp/rest/get_company?id=46312"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fearly-warning-services-director-site-reliability-engineering-paze"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fearly-warning-services-director-site-reliability-engineering-paze"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fearly-warning-services-director-site-reliability-engineering-paze"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/early-warning-services-director-site-reliability-engineering-paze\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fearly-warning-services-director-site-reliability-engineering-paze"}]}