{"id":4315112,"url":"https://alion.io/job/early-warning-services-lead-customer-implementation-manager","title":"Lead Customer Implementation Manager","company":{"id":46312,"name":"Early Warning Services","domain":"earlywarning.com","url":"https://alion.io/company/earlywarning","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":9,"ghost_share":0,"stale_share":0.556,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":156000,"currency":"USD","period":"year","gross":null,"usd_annual":156000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T15:25:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze®, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.\nEarly Warning follows a hybrid work model to allow for a more collaborative working environment.\nCandidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.\nOverall Purpose:\nThis position will collaborate across functions to drive adoption of Early Warning Services products. This is a client-facing role that provides technical and functional product support to external clients and assists with implementation/setup activities to ensure frictionless onboarding into the EWS ecosystem.\nEssential Functions:\nLead Implementation Delivery\nManage and provide direction to implementation team and if appliable consultants supporting merchant integrations\nEnforce standards, QA processes, and delivery expectations\nReview implementation work to ensure consistency, quality, and adherence to best practices\nDrive accountability across timelines, deliverables, and outcomes\nIdentify and address implementation friction points (e.g., redirects, latency, drop-offs)\nImplement standardized pre-launch scorecards and post-launch reviews\nLead technical and UX design reviews with clients\nServe as a Subject Matter Expert (SME)\nServe as escalation point for complex or high-priority implementations\nAct as the primary expert on mobile checkout and app-based implementations\nAdvise external partners on optimal integration approaches\nTraining and mentoring of team members on implementations, procedures and controls\nDrive Cross-Functional Alignment\nLead cross-functional collaboration across Product, Engineering, Design, and Operations\nFacilitate implementation reviews and readiness assessments for key launches\nEnsure learnings are captured and scaled across future integrations\nSupport go/no-go decisions with clear recommendations based on implementation readiness\nPartner with product to enhance documentation, playbooks, and training materials\nShare t integration and product feedback with Product and Technology groups to influence roadmap and new product enhancements\nBuild Scalable Playbooks & Standards\nCreate repeatable processes to reduce variability across external organizations\nContinuously refine best practices based on data, feedback, and evolving platform capabilities\n Minimum Qualifications\nEducation and/or experience typically obtained through completion of a bachelor’s degree or equivalent\nTypically 8+ years of progressive experience in integrations, product implementation, or related roles\nStrong experience with web browser and mobile app ecosystems (iOS, Android) and in-app user flows\nProven ability to manage vendors, consultants, or cross-functional teams\nDeep understanding of digital checkout, payments, or e-commerce experiences\nStrong analytical and problem-solving skills with a focus on improving user experience and performance\nExcellent communication and stakeholder management skills\nBackground and drug screen\nPhysical Requirements\nWorking conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.\nEmployee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.\nThe above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.\nThe base pay scale for this position in:\nNew York, NY/ San Francisco, CA in USD per year is: $125,000 - $156,000.\nAdditionally, candidates are eligible for a discretionary incentive plan and benefits.\nThis pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.\nSome of the Ways We Prioritize Your Health and Happiness\nHealthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.\n\n401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.\n\nPaid Time Off - Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.\n\n12 weeks of Paid Parental Leave\n\nMaven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.\n\nAnd SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nEarly Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.","description_format":"text","description_chars":7250,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Hybrid work","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Payment Processing & Gateways","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-11-14T15:25:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 27 · green card filings: 21","filings_12m":27,"filings_prev_12m":57,"green_card_filings_12m":21,"median_offered_wage_usd":148125,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":35,"reasons":["conf:1","win:early"],"computed_at":"2026-11-14T16:42:14Z"},"pay":{"stated_usd_annual":156000,"is_top_pay":false},"html_url":"https://alion.io/job/early-warning-services-lead-customer-implementation-manager","json_url":"https://alion.io/job/early-warning-services-lead-customer-implementation-manager.json","meta":{"generated_at":"2026-11-14T16:42:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18996,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46312},"rest":"https://alion.io/mcp/rest/get_company?id=46312"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fearly-warning-services-lead-customer-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fearly-warning-services-lead-customer-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fearly-warning-services-lead-customer-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/early-warning-services-lead-customer-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fearly-warning-services-lead-customer-implementation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4315112}},{"tool":"search_jobs","arguments":{"company":"earlywarning.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4315112},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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