{"id":3239246,"url":"https://alion.io/job/early-warning-services-sr-application-administrator-servicenow","title":"Sr. Application Administrator - ServiceNow","company":{"id":46312,"name":"Early Warning Services","domain":"earlywarning.com","url":"https://alion.io/company/earlywarning","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0.091,"time_to_fill_p50_days":29,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States","Chicago, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":94000,"max":118000,"currency":"USD","period":"year","gross":null,"usd_annual":118000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SAP BusinessObjects","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T00:43:39Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze®, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.\nEarly Warning follows a hybrid work model to allow for a more collaborative working environment.\nCandidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.\nOverall Purpose\nThis role is responsible for providing primary administration and support of key third party applications used at Early Warning. The position serves as a Subject Matter Expert (SME) for the assigned system(s) and for the processes inside of the application to ensure that it remains current and serves the needs for Early Warning users.\nEssential Functions\nAct as owner and primary administrator of assigned application(s).\nProvide application and system support to all employees for assigned application(s).\nTroubleshoot issues, providing expert level support. Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved.\nArchitect the application(s) to meet business needs. Establish integration with other applications.\nEstablish best practices for administering and securing application(s).\nProvide application performance monitoring, evaluation and optimization.\nPropose and implement/lead job automation using scripts and other tools.\nImplement solutions to meet or improve specific customer or business needs.\nResearch, evaluate and provide guidance in the selection of 3rd party applications.\nAnalyze, configure, document, implement and support 3rd party applications.\nAnalyze application incidents to identify root cause. Work closely with vendor’s product support team to implement solutions.\nAnalyze existing processes to identify inefficiency and opportunities for improvement. Implement or direct the implementation of such process improvements.\nWork with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable.\nEnsure successful installation and validation of vendor-provided upgrades and patches.\nMonitor license usage and budgeting for licensing costs. Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required. \nProcess change requests for modifications to the application configuration.\nMaintain application road map and work with Manager, Applications Administration to set priorities.\nProvide timely and accurate status reporting.\nManage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.\nDevelop and maintain all user documentation related to assigned application(s), including policies and procedures.\nDrive user adoption across the organization through user training and best practices.\nMaintain relationship with vendor to resolve application issues and ensure that Early Warning’s needs for new functionality are considered in future releases.\nSupport the company’s commitment to protect the integrity and confidentiality of systems and data.\nMinimum Qualifications\nEducation and experience typically obtained through completion of a Bachelor’s Degree in Business, Communications and/or Computer Science or related field\nExcellent oral and written communication skills to be used to interact proficiently with all levels of management and staff\nGeneral knowledge or familiarity with Windows OS, Oracle, SQL, MS Office, Visio\nGeneral knowledge or familiarity with applications such as JIRA, Tableau, and SAP Business Objects\nDemonstrated experience supporting ServiceNow\nMust have strong capability to coach and mentor\nSelf-starter who has the ability to manage multiple priorities\nStrong attention to detail and accuracy\nServiceNow certifications highly preferred\nThe base pay scale for this position in:\nPhoenix, AZ/ Chicago, IL in USD per year is: $94,000 - $118,000.\nSan Francisco, CA in USD per year is: $114,000 - $142,000.\nAdditionally, candidates are eligible for a discretionary incentive plan and benefits.\nThis pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.\nSome of the Ways We Prioritize Your Health and Happiness\nHealthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.\n\n401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.\n\nPaid Time Off - Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.\n\n12 weeks of Paid Parental Leave\n\nMaven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.\n\nAnd SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nEarly Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.","description_format":"text","description_chars":7164,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Hybrid work","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Payment Processing & Gateways","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-25T14:42:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 27 · green card filings: 21","filings_12m":27,"filings_prev_12m":57,"green_card_filings_12m":21,"median_offered_wage_usd":148125,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":21}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":5,"expected_fill_days":29,"reasons":["conf:18","stale_co","urgency","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":118000,"is_top_pay":true},"html_url":"https://alion.io/job/early-warning-services-sr-application-administrator-servicenow","json_url":"https://alion.io/job/early-warning-services-sr-application-administrator-servicenow.json","meta":{"generated_at":"2026-10-29T01:18:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1859,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46312},"rest":"https://alion.io/mcp/rest/get_company?id=46312"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fearly-warning-services-sr-application-administrator-servicenow"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fearly-warning-services-sr-application-administrator-servicenow"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fearly-warning-services-sr-application-administrator-servicenow"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/early-warning-services-sr-application-administrator-servicenow\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fearly-warning-services-sr-application-administrator-servicenow"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3239246}},{"tool":"search_jobs","arguments":{"company":"earlywarning.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3239246},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}