{"id":3594041,"url":"https://alion.io/job/earnix-solution-engineer-professional-services-consultant","title":"Solution Engineer / Professional Services Consultant","company":{"id":49216,"name":"Earnix","domain":"earnix.com","url":"https://alion.io/company/earnix","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":107000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":587},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"RAG","optional":false}],"status":"live","first_seen_at":"2026-11-01T15:54:28Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-04T17:58:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nAs a Professional Services Consultant, you will play a pivotal role in driving client success by leveraging your technical expertise and business acumen. You will guide clients through platform deployment-including configuring conversational AI agents-ensure their needs are met, and identify opportunities for growth and expanded usage.\nWhat You'll Do\nCollaborated closely with cross-functional teams across the organisation, conducting in-depth analysis of field-raised issues, providing temporary workarounds, and partnering with DevOps, R&D, Professional Services, and Product teams to drive permanent solutions and product improvements.\nCollect and structure clients' needs (technical and functional) to ensure solutions align with their business objectives\nAnalyse, prepare, and validate data necessary for solution deployment\nConfigure the platform to fit client needs-build, design, and refine AI Applications\nGuide and train clients in platform deployment, ensuring smooth implementation\nFacilitate workshops, deliver user training, and support change management\nTroubleshoot issues and answer customer tickets within Professional Services scope\nCoordinate internally with sales & pre-sales, product, marketing, and engineering teams\nRequirements\nYou'll Do It Using\n1-2 years of experience, preferably in consulting or working directly with customers\nExperience as a support engineer, ideally in a SaaS organisation in a B2B customer service/support setting\nExperience with AWS, Google Cloud or Azure.\nExcellent problem-solving skills with a desire to learn and take on responsibility\nUnderstanding of modern LLM architectures (RAG, tools, agents, language models, API integrations)\nData analytics and data management proficiency\nProject management and delivery skills to ensure successful execution and client satisfaction\nStrong customer relationship skills to build and maintain positive client interactions\nFluency in English and French with strong communication capabilities in both languages\nA passion for technical tasks as well as business analysis, bridging the gap between technology and business needs\nDegree in a relevant field (e.g., Computer Science, Data Science, Engineering)\nYou'll Excel By\nDemonstrating excellent project management skills, ensuring projects are completed on time and within scope\nExhibiting strong communication and interpersonal skills to collaborate effectively with clients and internal teams\nShowing a proactive approach to identifying and solving problems\nBeing adaptable and open to learning, continuously improving your skills and knowledge\nManaging multiple projects simultaneously with ease\nIt's Even Better If\nYou have hands-on experience building or deploying AI applications\nYou possess AI agent knowledge: setting up agents, prompting, tuning model behaviour, implementing tools/integrations, retrieval, guardrails\nYou have experience in the financial services or SaaS industry\nYou enjoy data management activities and want to delve deeper into AI\nPosition Intro\nEarnix is the first AI company purpose-built for insurance decisioning, providing the industry with the intelligence, governance, and decisioning agility to drive profitable growth, improve resilience, and operate with speed and precision in a rapidly changing risk environment. A trusted provider of production-grade AI and decisioning technology, Earnix builds on more than 25 years of experience in artificial intelligence risk, pricing, rating, analytics, and decisioning. Earnix brings vertical AI into the workflows and decisions that shape insurance performance across insurers’ pricing, underwriting, claims, customer engagement, retention, and other insurers high-value insurance moments. Earnix’s AIOS enables insurers to orchestrate intelligence across the insurance decision lifecycle and drive governed, real-time decisions that deliver measurable business outcomes. Earnix is headquartered in Boston, MA and has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.","description_format":"text","description_chars":4129,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Predictive Analytics","Financial Software & Embedded Finance","Financial AI","InsurTech"],"lifecycle":[{"event":"open","at":"2026-11-02T00:44:52Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/earnix-solution-engineer-professional-services-consultant","json_url":"https://alion.io/job/earnix-solution-engineer-professional-services-consultant.json","meta":{"generated_at":"2026-11-04T22:00:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":65,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49216},"rest":"https://alion.io/mcp/rest/get_company?id=49216"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fearnix-solution-engineer-professional-services-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fearnix-solution-engineer-professional-services-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fearnix-solution-engineer-professional-services-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/earnix-solution-engineer-professional-services-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fearnix-solution-engineer-professional-services-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3594041}},{"tool":"search_jobs","arguments":{"company":"earnix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3594041},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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