{"id":2743842,"url":"https://alion.io/job/earthcam-customer-service-representative-2","title":"Customer Service Representative","company":{"id":4942,"name":"EarthCam","domain":"earthcam.com","url":"https://alion.io/company/earthcam","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Upper Saddle River, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-16T21:43:40Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-24T13:24:24Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Who We Are\nEarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites-anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.\nOur platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.\nWe’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.\nJob Description\nEarthCam is seeking an entry level Customer Service Representative to join our Client Services team. This role serves as a primary point of contact for customers and supports a wide range of inquiries across phone, email, ticketing systems, and other communication channels.\nThe Customer Service Representative is responsible for delivering timely, professional support while ensuring a high level of customer satisfaction and efficient issue resolution. Performance in this role is measured through customer satisfaction, responsiveness, and resolution effectiveness.\nThis position works cross-functionally with technical teams, operations, and internal departments to ensure customers receive accurate information and consistent service.\nResponsibilities\nAnswer customer inquiries via phone, email, ticketing systems, and other support channels\nResolve customer requests professionally and in a timely manner\nDocument customer interactions accurately and perform basic troubleshooting when appropriate\nFacilitate “How-To” customer support using internal training resources and knowledge base materials\nProvide customers with product and service information while referencing internal FAQs and documentation\nSupport simple change requests and guide customers through self-service solutions when applicable\nSet clear expectations and provide follow-up on unresolved issues during initial interaction\nEscalate complex or unresolved issues to supervisors or specialized departments as needed\nMaintain professionalism and ownership throughout the customer experience lifecycle\nRequirements\nWho You Are\nDetail-oriented and customer-focused with strong problem-solving instincts\nComfortable working in a fast-paced environment supporting multiple priorities\nA clear communicator with the ability to explain information to both technical and non-technical audiences\nPatient, professional, and empathetic when assisting customers\nOrganized and capable of managing multiple support channels simultaneously\nCollaborative and willing to partner with cross-functional teams to resolve customer needs\nQualifications\nPrior experience in a customer-facing support role delivering strong customer experiences\nMinimum 1 year of experience in a Customer Service or Call Center environment preferred\nStrong communication skills including listening, responsiveness, and clarity\nAbility to explain technical concepts in accessible language when needed\nConfidence in problem solving and handling time-sensitive customer requests\nStrong organizational skills with the ability to multitask effectively\nExperience documenting customer interactions in ticketing or CRM systems preferred\nWillingness to collaborate across departments to support customer success\nBenefits\nWhat We Offer\nAt EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive.\nOur benefits include:\nPay starting at $21+/HR plus performance-based bonuses\n100% company-paid health insurance (single coverage)\nDental and Vision insurance\n401(k) plan with generous company matching\nPaid time off plus paid holidays\nComplimentary breakfasts, lunches, and snacks\nTeam events, BBQs, and our annual company Olympics\nWe’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow.\nRecruitment Fraud Disclaimer\nEarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.\nhttps://www.earthcam.net/about/careers/recruitmentfraud/","description_format":"text","description_chars":4700,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Surveillance","Video & Photo Sharing"],"lifecycle":[{"event":"open","at":"2026-10-16T21:43:40Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":1,"age_days":7,"expected_fill_days":35,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/earthcam-customer-service-representative-2","json_url":"https://alion.io/job/earthcam-customer-service-representative-2.json","meta":{"generated_at":"2026-10-24T15:03:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21431,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4942},"rest":"https://alion.io/mcp/rest/get_company?id=4942"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fearthcam-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fearthcam-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fearthcam-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/earthcam-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fearthcam-customer-service-representative-2"}]}