{"id":2743845,"url":"https://alion.io/job/earthcam-product-support-coordinator-2","title":"Product Support Coordinator","company":{"id":4942,"name":"EarthCam","domain":"earthcam.com","url":"https://alion.io/company/earthcam","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Upper Saddle River, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":true},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-16T21:43:40Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T18:12:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who We Are\nEarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites-anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.\nOur platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.\nWe’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.\nJob Description\nEarthCam is seeking a motivated and customer-focused Entry-Level Security Services Support Coordinator to support clients. This role is responsible for supporting customers who use EarthCam’s security camera and video monitoring solutions. This position serves as a key link between customers, engineering, sales, and field services, ensuring systems are properly configured, issues are accurately diagnosed, and users receive fast, clear, and effective support. This customer facing role involves reviewing security footage, troubleshooting hardware, software, and network-related issues, assisting with system setup and product usage, and escalating complex problems with detailed technical documentation. This is a hands-on role for someone who wants to build expertise in video surveillance, security technology, and customer-facing technical support while contributing directly to system reliability and customer success.\nRequirements\nResponsibilities\nProvide first-level customer support for EarthCam’s security camera and monitoring products\nAssist customers with basic troubleshooting of hardware, software, and connectivity issues\nReview security footage and system data to help identify and resolve common problems\nEscalate complex technical issues to senior support or engineering teams with clear documentation\nSupport customer onboarding, basic system setup, and product walkthroughs\nWork with Field Services to ensure installations meet basic technical and performance standards\nDocument support cases, solutions, and processes in internal systems\nLearn product features and best practices to continuously improve support quality\nCommunicate clearly and professionally with customers and internal teams\nWho You Are\nPassionate about technology and interested in building a career in security systems and product support\nCurious and eager to learn how security platforms, cameras, and software work\nEnjoy working with people and thrive in collaborative, team-based environments\nA clear communicator with strong written and verbal skills\nAble to understand customer challenges and help translate them into practical solutions\nOrganized, detail-oriented, and comfortable following processes and documentation\nMotivated to grow into a subject-matter expert and take ownership of learning the product\nCustomer-focused, patient, and excited to help users succeed with their technology\nQualifications\nBachelor’s degree is preferred\nExperience using relevant technology and equipment preferred (e.g., CCTV or security camera systems)\nBasic understanding of data analysis and reporting\nExposure to or understanding of vendor management or working with third-party service providers is a plus\nKnowledge of security protocols and procedures is a plus\nBenefits\nWhat We Offer\nAt EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive.\nOur benefits include:\nCompetitive salaries and performance-based bonuses\n100% company-paid health insurance (single coverage)\nDental and Vision insurance\n401(k) plan with generous company matching\nPaid time off plus paid holidays\nComplimentary breakfasts, lunches, and snacks\nTeam events, BBQs, and our annual company Olympics\nWe’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow.\nRecruitment Fraud Disclaimer\nEarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.\nhttps://www.earthcam.net/about/careers/recruitmentfraud/","description_format":"text","description_chars":4713,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Surveillance","Video & Photo Sharing"],"lifecycle":[{"event":"open","at":"2026-10-16T21:43:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":50,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/earthcam-product-support-coordinator-2","json_url":"https://alion.io/job/earthcam-product-support-coordinator-2.json","meta":{"generated_at":"2026-10-20T19:08:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22061,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4942},"rest":"https://alion.io/mcp/rest/get_company?id=4942"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fearthcam-product-support-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fearthcam-product-support-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fearthcam-product-support-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/earthcam-product-support-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fearthcam-product-support-coordinator-2"}]}