{"id":1533670,"url":"https://alion.io/job/east-bay-spca-client-care-supervisor","title":"Client Care Supervisor","company":{"id":2010061,"name":"East Bay SPCA","domain":"eastbayspca.org","url":"https://alion.io/company/eastbayspca","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oakland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3735},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-30T17:35:47Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-19T23:36:31Z","board_verified":false,"closed_at":"2026-10-19T23:36:31Z","days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"The Client Care Supervisor is an exciting opportunity to serve as a guiding force behind East Bay SPCA’s incredible team of client care staff while making a true difference in the lives of countless animals and their people at our Oakland Shelter. This role assists the Oakland Shelter Manager with the overall supervision of the team, ensuring excellent client care and oversees the daily operations of the public reception area. The Client Care Supervisor works with Client Care Associates (CCAs), volunteers, and Oakland shelter staff, providing guidance and coaching to deliver professional and courteous client care, appropriate and efficient animal care, and maintain a clean and orderly work area. The Client Care Supervisor shares responsibility for the recruitment, scheduling, training, development, and coaching of Oakland shelter staff. This position is a key leadership role and is empowered to continuously improve the shelter experience for both our clients and the animals in our care.\nThe East Bay SPCA (EBSPCA) is a 501(c)3 non-profit committed to the welfare of dogs and cats in Alameda and Contra Costa Counties. We strive to eliminate animal cruelty, neglect, and overpopulation by providing programs and education that support people and companion animals. The EBSPCA is one of the nation’s oldest humane organizations, in operation since 1874, and receives no funding from any national organizations. You can find more information about EBSPCA on our website at www.eastbayspca.org.g.\nCategory: Full-time; Exempt\nLocation: Primarily located at our Oakland shelter, with availability to work at Dublin campus as needed.\nReports to: Oakland Shelter Manager\nBenefits: 100% employer paid medical, dental, and life insurance, 15 days starting PTO, 10 paid holidays, 401(k) with 3% employer contribution, discounted veterinary care benefits, AD&D, STD, and LTD.\nQualifications\nResponsibilities\nClient & Animal Care Duties\nDeliver excellent client service, always, including while facilitating and processing adoptions, returns, surrenders, stray intake and redemption, and during other customer interactions\nField and triage phone calls and emails; schedule appointments; assist customers; process adoptions, surrenders, returns, and other animal intakes and outcomes; receive and process donations\nAcknowledge and greet all clients, and potential clients, in a professional, courteous, and timely manner\nResponsible for the timely opening and closing of the reception areas and ensure that the adoption area and front desk is clean, orderly, and stocked with the necessary supplies at all times\nEnsure daily that any cash, credit card receipts, or other monetary transactions, match the amount on the end-of-day reports and submit to Finance\nPerform animal care duties as needed\nProgram Management\nIdentify areas of opportunity for customer service improvements. Develop and maintain service procedures, policies, and standards and deliver employee training to address these areas\nServe as the first escalation receiver/responder for client situations\nModel high standards of interpersonal communication with clients, staff, and volunteers\nServe as liaison with Marketing department about promotions, events, client reviews, and other items as requested\nWork with the Volunteer Services Manager and the Shelter Manager to develop creative strategies to make client care volunteering a rewarding experience\nParticipate in and support special events and fundraisers as needed, including supporting a culture of philanthropy within Client Care team\nCollaborate with behavior and veterinary staff to ensure proper behavioral and medical information for shelter animals is shared with clients in an appropriate and timely manner\nAct as a liaison with staff at East Bay SPCA’s municipal partners\nCollaborate heavily with Animal Care Supervisor, Animal Pathway Supervisor and Oakland Shelter Manager to provide shelter-wide supervision and program development.\nStaff Management\nSupervises Client Care Associates. Responsible for coaching by providing regular ongoing feedback as well as conducting 90-day and annual staff reviews; assists with hiring, onboarding, discipline, and termination when needed \nFoster teamwork, creativity, and innovation to meet East Bay SPCA’s goals\nCreate and monitor staff work schedules including daily management of staff work assignments and being accountable for staff decisions and actions\nCommunicate pertinent information to all staff in a timely and effective manner\nMeet regularly with managers and line staff to ensure that goals for animal and customer care are being met\nEnsure adherence by client care staff to East Bay SPCA policies and procedures\nParticipate and contribute constructively to staff meetings\nCollaborate heavily with Animal Care Supervisor, Animal Pathway Supervisor and Oakland Shelter Manager to provide supportive leadership to animal care, animal pathway, and client care teams, especially when specific team supervisors are out of office\nAdministrative\nComplete administrative tasks such as email, phone messages, filing, and reports in a timely, accurate and appropriate manner\nTrack and generate daily reports of client adoption times; generate monthly or weekly client response times as requested\nMaintain the shelter facility and report necessary repairs and improvements to the Shelter Manager, Facilities Manager, and Vice President of Operations\nPromotes Safety Culture: Ensures that the team adheres to safety and cleaning protocols, fosters a safety-conscious environment, and promptly addresses any safety concerns\nReport and document accidents in a timely manner, ensure that incident reports, animal bite reports, and worker compensation claims are filed properly in accordance with established procedures and policies\nShares in opening and closing responsibilities at Oakland shelter facility on a regular, and as needed, basis, including acting as the on-duty leadership member on assigned holidays\nMay be required to perform all above duties at the Dublin shelter facility on an as needed basis \nQualifications\nMinimum two years of experience in a customer service role. Experience working in an animal shelter or veterinary clinic strong preferred\nExcellent team leadership abilities, interpersonal skills, and engaging coaching style; typically demonstrated by at least one year in a lead or supervisory role\nMultilingual fluency preferred \nTreats all animals humanely, with compassion and concern, both on and off the job, and models these values for others\nProven organizational skills and demonstration of excellent written and verbal communication while working with diverse communities\nAbility to problem solve, think critically, multi-task and succeed in a fast-paced, emotionally charged, environment with a positive attitude\nConfident and competent animal handler with dogs and cats of all sizes, conditions, and temperaments. Must be able to leash, walk, and maintain control over large and extra-large dogs, which can include dogs 90 pounds and over\nProficient in Microsoft Office applications; familiarity with Shelter Buddy shelter software program is an advantage\nPre-employment background check and drug screening required; we do not screen for cannabis use\nReliable transportation, a valid CA driver’s license and proof of insurability required. Travel with both personal and company vehicles is required\nWorking Conditions\nWork is primarily performed in an animal shelter environment with exposure to detergents, cleaning products, wet and humid environments, and seasonal outdoor conditions\nWeekend work required; must be available to work evenings and holidays as needed\nAnimal contacts and related injuries, including bites and scratches may occur. Will occasionally handle sick, injured, and deceased animals\nNoise exposure varies and often includes uncontrolled barking and other animal vocalizations\nAnimal waste contact, smells, and visual exposure are prevalent\nMust be able to lift, push, and/or pull 50 pounds on a frequent basis and occasionally lift up to 75 pounds with assistance\nFrequent standing, walking, typing, bending, twisting, crouching, kneeling, and stooping\nMay transfer animals between all East Bay SPCA campuses and offsite locations (fleet vehicles provided or mileage reimbursement if using personal vehicle)","description_format":"text","description_chars":8347,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-09-30T17:35:47Z"},{"event":"close","at":"2026-10-19T23:36:31Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/east-bay-spca-client-care-supervisor","json_url":"https://alion.io/job/east-bay-spca-client-care-supervisor.json","meta":{"generated_at":"2026-10-20T01:33:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1942,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2010061},"rest":"https://alion.io/mcp/rest/get_company?id=2010061"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feast-bay-spca-client-care-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feast-bay-spca-client-care-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feast-bay-spca-client-care-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/east-bay-spca-client-care-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feast-bay-spca-client-care-supervisor"}]}