{"id":2181681,"url":"https://alion.io/job/eastern-propane-oil-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2317538,"name":"Eastern Propane & Oil","domain":"eastern.com","url":"https://alion.io/company/eastern-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buxton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T14:59:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-19T06:43:35Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"CUSTOMER SERVICE REPRESENTATIVE\nBuxton, ME - Full Time\nAbout our energy\nFamily owned and operated for more than 90 years, Eastern is afull-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's \"Best Places to Work\" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.\nWhy choose Eastern? \nExtensive benefits including 100% paid insurance options \nMatched 401(k) options\nEmployee & family fuel discounts for your home\nState of the art Training Center\n3.5 Weeks paid time off + 7 paid holidays \nVeteran’s Day paid holiday for active military and veterans\nOpportunity for growth\nComplimentary coffee, snacks, and Thanksgiving turkey\nShortened summer hours - full pay, shorter days\nWellness reimbursement (gym, exercise classes, and more)\nTuition reimbursement\nAdditional voluntary benefits \nPet insurance\nAbout this opportunity\nThis position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.\nThe anticipated pay range for this position is $21.50-$24.00 per hour.\nWhat your role will look like\nAccurately and appropriately manage and respond to customer questions, concerns and inquiries\nTake incoming calls from Technicians/Delivery Drivers and provide servicing and dispatch support\nTimely and accurate managing of the service and delivery call scheduling and dispatching.\nProvide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction\nPrepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts\nFiling of customer documentation in appropriate folders\nOther duties as assigned\nWhat you’ll bring to this role\nEducation: Minimum of high school diploma or GED equivalent\nExperience operating a multi-line/function phone system\nMust possess general knowledge of applicable codes to assist technicians\nApply now to heat up your career at Eastern!\nEastern uses certain electronic systems and technologies [relating to the monitoring of its company-owned equipment, devices, network infrastructure, and applications] which may technically qualify as “Employer surveillance” under Maine law.","description_format":"text","description_chars":2702,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-09T15:08:10Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.767,"p_room":0.945,"age_days":9,"expected_fill_days":20,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/eastern-propane-oil-customer-service-representative-2","json_url":"https://alion.io/job/eastern-propane-oil-customer-service-representative-2.json","meta":{"generated_at":"2026-10-19T09:47:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6902,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2317538},"rest":"https://alion.io/mcp/rest/get_company?id=2317538"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feastern-propane-oil-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feastern-propane-oil-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feastern-propane-oil-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eastern-propane-oil-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feastern-propane-oil-customer-service-representative-2"}]}