{"id":3419170,"url":"https://alion.io/job/eastern-propane-oil-customer-service-representative-4","title":"Customer Service Representative","company":{"id":2317538,"name":"Eastern Propane & Oil","domain":"eastern.com","url":"https://alion.io/company/eastern-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rochester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-28T20:25:48Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-10T00:35:32Z","board_verified":false,"closed_at":"2026-11-10T00:35:32Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"CUSTOMER SERVICE REPRESENTATIVE-INSIDE SALES\nRochester, NH - Part Time (30 Hours)\nAbout our energy\nFamily owned and operated for more than 90 years, Eastern is afull-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's \"Best Places to Work\" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.\nWhy choose Eastern?\nEmployee & family fuel discounts for your home\nState of the art Training Center\nProrated paid time off\nVeteran’s Day paid holiday for active military and veterans\nOpportunity for growth\nComplimentary coffee, snacks, and Thanksgiving turkey\nPet insurance\nAbout this opportunity\nThis position is responsible for efficiently answering phone calls from prospective customers and scheduling appointments to meet with one of our outside sales representatives (Energy Consultants). Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.\nWhat your role will look like\nSource new sales opportunities through incoming phone calls and email inquiries.\nManage and respond to customer inquiries, questions, and concerns accurately and appropriately.\nGather detailed customer information and generate leads for sales representatives.\nEnter complete and accurate lead information into the sales software program.\nSchedule customer appointments for sales representatives. \nReview signed proposals from customers and complete new customer account set up.\nCoordinate scheduling of new customer installations between sales representatives and service departments by creating installation work orders.\nParticipate in special projects as assigned. \nBe receptive to and successfully complete other duties as assigned.\nWhat you’ll bring to this role\nEducation: Minimum of high school diploma or GED equivalent\nExperience operating a multi-line/function phone system.\nNegotiate while maintaining a positive customer experience.\nDemonstrate ability to read and write in English and perform basic math skills.\nDemonstrate ability to multi-task.\nDemonstrate reliability and good customer service skills.\nApply now to heat up your career at Eastern","description_format":"text","description_chars":2418,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-28T20:25:48Z"},{"event":"close","at":"2026-11-10T00:35:32Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/eastern-propane-oil-customer-service-representative-4","json_url":"https://alion.io/job/eastern-propane-oil-customer-service-representative-4.json","meta":{"generated_at":"2026-11-13T20:22:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40658,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2317538},"rest":"https://alion.io/mcp/rest/get_company?id=2317538"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feastern-propane-oil-customer-service-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feastern-propane-oil-customer-service-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feastern-propane-oil-customer-service-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eastern-propane-oil-customer-service-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feastern-propane-oil-customer-service-representative-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3419170}},{"tool":"search_jobs","arguments":{"company":"eastern.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3419170},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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