{"id":3703377,"url":"https://alion.io/job/eastern-propane-oil-customer-service-representative-5","title":"Customer Service Representative","company":{"id":2317538,"name":"Eastern Propane & Oil","domain":"eastern.com","url":"https://alion.io/company/eastern-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rochester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T20:19:51Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-14T20:29:16Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":10},"description":"Customer Service Representative\nRochester, NH - Full Time \n\nAbout our energy\nFamily owned and operated for more than 90 years, Eastern is afull-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's \"Best Places to Work\" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.\nWhy choose Eastern?\nExtensive benefits including 100% paid insurance options \nMatched 401(k) options\nEmployee & family fuel discounts for your home\nState of the art Training Center\n3.5 Weeks paid time off + 7 paid holidays \nVeteran’s Day paid holiday for active military and veterans\nOpportunity for growth\nComplimentary coffee, snacks, and Thanksgiving turkey\nShortened summer hours- full pay, shorter days\nWellness reimbursement (gym, exercise classes, and more)\nTuition reimbursement\nAdditional voluntary benefits \nPet insurance\nAbout this opportunity\nThis position is responsible for efficiently providing solutions to customer service needs via telephone and email through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential.\nWhat your role will look like\nManage, respond to, and resolve customer questions, concerns, and inquiries accurately and appropriately.\nProvide customers with requested information by using application software or other appropriate means and assist customers to achieve total satisfaction.\nInteract with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information.\nUse Eastern’s application software system accurately and successfully.\nAnswer customer concerns by phone, email, and chat. \nOther duties as assigned\nWhat you’ll bring to this role\nEducation: High school diploma or equivalent.\nExperience: 2 years of telephone call center experience a plus. \nIntermediate proficiency in MS Office preferred.\nEffective written and verbal communication skills.\nAbility to be highly organized, detail oriented, and perform work with superior accuracy.\nApply now to heat up your career at Eastern!","description_format":"text","description_chars":2341,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-11-03T20:19:51Z"},{"event":"close","at":"2026-11-09T14:46:50Z"},{"event":"reopen","at":"2026-11-13T03:01:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":10,"expected_fill_days":32,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/eastern-propane-oil-customer-service-representative-5","json_url":"https://alion.io/job/eastern-propane-oil-customer-service-representative-5.json","meta":{"generated_at":"2026-11-14T22:34:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29659,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2317538},"rest":"https://alion.io/mcp/rest/get_company?id=2317538"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feastern-propane-oil-customer-service-representative-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feastern-propane-oil-customer-service-representative-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feastern-propane-oil-customer-service-representative-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eastern-propane-oil-customer-service-representative-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feastern-propane-oil-customer-service-representative-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3703377}},{"tool":"search_jobs","arguments":{"company":"eastern.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3703377},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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