{"id":725382,"url":"https://alion.io/job/easterncommunications-field-services-manager","title":"Field Services Manager","company":{"id":673539,"name":"Eastern Communications","domain":"easterncommunications.com","url":"https://alion.io/company/easterncommunications","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":78,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yakima, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2025-08-14T18:53:30Z","employer_posted_date":"2025-08-14","last_verified_at":"2026-11-04T09:04:08Z","board_verified":true,"closed_at":null,"days_open":446,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":446},"description":"Role Responsibilities:\nLead mentor, and develop a team of field service technicians, fostering strong performance, professional growth, and safety compliance.\nEffectively allocate resources to ensure service execution aligns with contractual commitments and customer expectations.\nCollaborate with project managers, sales teams, engineers, facilities coordinators, and technicians to align service operations with business objectives, efficiency goals, and customer satisfaction.\nFacilitate discussions with customers, vendors, and internal teams to drive solutions and enhance service delivery.\nOversee system configurations, installations, service execution, and contract fulfillment, ensuring compliance with industry standards, customer requirements, and regulatory guidelines.\nLeverage technical expertise and strategic guidance to drive sales growth and expand service center opportunities.\nProvide high-level technical direction for diagnosing and resolving complex system issues.\nOptimize technician scheduling and resource allocation to improve efficiency and minimize service disruptions.\nTrack and analyze service center performance, technician productivity, and customer satisfaction.\nPrepare reports on contract statuses, operational performance, and service challenges for senior management.\nEvaluate trends and project outcomes, recommending process improvements.\nMaintain accurate documentation of all service activities and customer interactions.\nUtilize ERP systems such as NetSuite to track work orders, manage inventory, and analyze service center performance.\nQualifications:\n5+ years of experience in service management, field operations, or technical leadership within LMR, RF, telecommunications, or critical communications industries.\nProven ability to lead and develop field service technicians in a fast-paced environment.\nExpertise in resource management, scheduling, and service forecasting.\nStrong communication and interpersonal skills, with the ability to collaborate effectively with customers, engineers, and internal teams.\nExperience with ERP systems such as NetSuite for tracking service operations, work orders, and inventory.\nTechnical Skills:\nBridges technical expertise with operational leadership, ensuring technicians are equipped, supported, and strategically guided to maintain systems.\nHigh-level understanding of Land Mobile Radio (LMR) systems, or the ability to learn quickly, enabling effective leadership in troubleshooting and issue resolution.\nProficient in diagnosing system challenges, optimizing configurations, and implementing solutions in collaboration with technicians, engineers, and project managers.\nAnalyzes system test results and technician reports, leveraging team expertise to direct issue resolution and ensure compliance.\nOversees system installations and maintenance, ensuring all work meets all requirements.\nEvaluates service quality and performance, working with cross-functional teams to implement corrective actions and optimize configurations.\nManagerial Skills:\nProven experience leading and mentoring teams, ensuring strong technical performance and professional development.\nStrong decision-making skills, capable of managing multiple projects under tight deadlines.\nExperience with workload forecasting, staffing planning, and technician scheduling.\nAnalytical and problem-solving mindset, using data-driven insights to optimize service operations.\nPreferred Skills:\nExperience working with Federal agencies or public safety organizations (e.g., police, fire, EMS, emergency management).\nProject management experience, with proficiency in tools like MS Project, Smartsheet, or similar platforms.\nFamiliarity with radio or communications systems, particularly in public safety, utilities, or enterprise environments.\nKnowledge of two-way radio systems, modern P25 radio architecture, LAN network infrastructure, and civil processes (including construction, grounding, and electrical systems) as they relate to communications infrastructure.\nBenefits We Can Offer You:\nHealth, dental and vision insurance\n401k and company match\nAnnual Performance Review and Accompanied bonus\nPaid holidays, vacation and sick days\nOngoing technical training\nAdvancement opportunities\nCompany-provided uniforms and safety equipment\nSafe, clean & friendly work environment","description_format":"text","description_chars":4332,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Law Enforcement","National Security"],"lifecycle":[{"event":"open","at":"2026-09-11T08:12:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":167500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.304,"p_room":0.28,"age_days":446,"expected_fill_days":70,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":true},"html_url":"https://alion.io/job/easterncommunications-field-services-manager","json_url":"https://alion.io/job/easterncommunications-field-services-manager.json","meta":{"generated_at":"2026-11-04T10:59:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16328,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673539},"rest":"https://alion.io/mcp/rest/get_company?id=673539"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feasterncommunications-field-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feasterncommunications-field-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feasterncommunications-field-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/easterncommunications-field-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feasterncommunications-field-services-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":725382}},{"tool":"search_jobs","arguments":{"company":"easterncommunications.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":725382},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}