{"id":725377,"url":"https://alion.io/job/easterncommunications-racom-network-operations-center-manager","title":"Network Operations Center (NOC) Manager | RACOM Corporation","company":{"id":673539,"name":"Eastern Communications","domain":"easterncommunications.com","url":"https://alion.io/company/easterncommunications","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":78,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marshalltown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-10T19:26:21Z","employer_posted_date":"2026-07-10","last_verified_at":"2026-11-04T09:04:08Z","board_verified":true,"closed_at":null,"days_open":116,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":116},"description":"Responsibilities Include but are not limited to\n Team management: Management, supervision, scheduling, and training of NOC personnel to ensure the NOC is staffed and ready to meet its mission 24/7/365 with competent professionals.\nProcess optimization: Production and maintenance of standards, procedures, and guidelines across customers and internal teams focused on standardization of processes across customers, improved correspondence with stakeholders, and increased core competency of NOC team\nCustomer Support: Serve as NOC operator in situations where NOC team is not available and provide overflow assistance with handling calls during peak hours.\nReport Generation: Prepare routine reports on incident tracking, outages, and maintenance activities to inform management and clients.\nCollaboration: Work closely with other operators, internal stakeholders, customers, and third-party vendors to ensure smooth operation of customers’ communication systems.\nQualifications\nEducation and Experience: Candidates with 3-4 years of relevant experience as manager or 4 years of experience as a NOC operator and/or similar experience. High school diploma or equivalent required.\nSoft Skills: Excellent communication abilities, both verbal and written. Strong problem-solving skills, attention to detail, and the capacity to work effectively under pressure.\nTools: Proficient in Microsoft Office Suite.\nPreferred Qualifications\nTool: Experience with monitoring tools such as L3Harris RNMs/ ENMs, SolarWinds, Tait Enable Monitor, etc. is preferred.\nTechnical Skills: Familiarity with or willingness to learn the following aspects of LMR communication systems:\nRadio Equipment Operation: Understanding the functionality and operation of handheld portable radios, mobile radios, base stations, and repeaters.\nSystem Infrastructure: Comprehension of the components that constitute LMR systems, including networks that connect base stations, towers, and repeaters.\nFrequency and Spectrum Management: Knowledge of VHF and UHF frequency bands and their applications in LMR systems.\n Troubleshooting Techniques: Ability to diagnose and address common and frequent issues within LMR communication systems.\nAvailability\nStandard working hours are 8:00 AM to 5:00 PM, Monday through Friday. However, candidates must be willing to cover additional shifts, including nights, weekends, and holidays, to ensure 24/7 network support, especially in cases where other operators are unavailable.\nBenefits We Can Offer You:\nHealth, dental and vision insurance\n401k and company match\nAnnual performance review and associated bonus\nPaid holidays, vacation and sick days, and parental leave\nOngoing technical training\nAdvancement opportunities\nCompany-provided uniforms and safety equipment","description_format":"text","description_chars":2766,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Law Enforcement","National Security"],"lifecycle":[{"event":"open","at":"2026-09-11T08:12:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":167500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.671,"p_room":0.36,"age_days":116,"expected_fill_days":70,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/easterncommunications-racom-network-operations-center-manager","json_url":"https://alion.io/job/easterncommunications-racom-network-operations-center-manager.json","meta":{"generated_at":"2026-11-04T09:24:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14679,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673539},"rest":"https://alion.io/mcp/rest/get_company?id=673539"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feasterncommunications-racom-network-operations-center-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feasterncommunications-racom-network-operations-center-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feasterncommunications-racom-network-operations-center-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/easterncommunications-racom-network-operations-center-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feasterncommunications-racom-network-operations-center-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":725377}},{"tool":"search_jobs","arguments":{"company":"easterncommunications.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":725377},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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