{"id":2277403,"url":"https://alion.io/job/easterseals-nh-senior-it-support-technician","title":"Senior IT Support Technician","company":{"id":2124036,"name":"Easterseals New Hampshire","domain":"eastersealsnh.org","url":"https://alion.io/company/eastersealsnh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":119000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-17T00:00:00Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-21T04:31:25Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"Job Description:\nWe are seeking a Senior IT Support Technician to support and maintain Agency technology equipment and provide escalated level of support for computers, IT services, and related equipment. The individual in this key position will diagnose and provide support on computer system problems, including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers, and other peripherals (including advanced support as the Senior Support Technician).\n** This role is onsite at our Manchester, NH office **\nAdditional responsibilities include:\nAssist with the interviewing process of support technicians.\n\nAssist with managing and reporting on key metrics.\n\nSupport the IT Leadership Team and the agency on strategic projects and operational alignment with support, infrastructure, and business applications.\n\nSupport IT Purchasing Agent with managing user account requests and separations. Ensure account requests are verified, created in a timely and accurate manner, and compliant with IT and security policies as needed.\n\nManage Azure Active Directory to include password resets, Powershell synchronization, device management, training, and multifactor authentication (MFA).\n\nSupport managing and administering the web filtering application. Research, test, and resolve web filtering issues. Suggest and monitor solutions to issues.\n\nSupport departmental procurement procedures, including research, recommendations, communication, and facilitation of relationships with vendors and manufacturers.\n\nSupport the process of terminated staff and Legal Hold procedures to ensure IT policy compliance.\n\nCultivate partnerships with area vendors as needed.\n\nVerify the accuracy of procedure documentation.\n\nEnsure support requests are evenly distributed based on volume and level of difficulty.\n\nAssist other IS&T department staff with network configuration and support as necessary.\n\nSupport managed print services and vendor interactions.\n\nTrack and update service requests in throughout the request life cycle.\n\nProvide A/V support with Zoom Rooms, MS Teams, etc.\n\nAssist other IT teams as necessary.\n\nQualifications:\nAssociate’s degree in Information Technology or equivalent\n\nCompTIA, A+ certification or equivalent on-the-job experience\n\nSeven (7) years of IT Support/Help Desk experience with increasing responsibility/supervisory experience, including administrative and customer service experience with a high level of proficiency in information technology and business/enterprise applications\n\nMinimum two (2) years of recent experience with mobile device management, including tablets,\n\nThorough knowledge of a PC environment, computer setup, and business applications (i.e. Windows, Apple, Mac and iOS, Chromebook and Android OS, MS Office, report writer packages, database administration, server/network knowledge)\n\nAbility to work independently, manage multiple priorities and deadlines, and establish own work plan with minimal supervision\n\nExcellent written and verbal communication skills, organizational skills, and departmental purchase processing/tracking\n\nExperience with hosted VoIP solutions, configurations, and support\n\nComfortable with a variety of audiences in varying levels of IS/IT literacy\n\nAbility to train and assist end users 1:1 and as a group\n\nAbility to lift up to 50 lbs\n\nValid driver’s license and reliable transportation\n\nCompensation: Starting $26.11 hourly. Additional compensation based on experience and education.\nHours: This is a full-time position. 8am to 5pm, Monday - Friday. This role is onsite and not remote/hybrid.\nWhat’s in it for you? We offer a comprehensive benefits package for full-time, eligible employees, including:\nMedical, Dental, Vision, Life & Disability\nPTO begins accruing on your first day!\n10 Paid Holidays - includes a floating holiday of your choice\n403(b) employer match up to a maximum of 3%\nTuition reimbursement after one year of employment\nStudent loan repayment for qualifying degrees after one year of employment\nWellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation\nWe are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.\nTo learn more about this role, please click on the blue “Apply Now” button below to submit your application. Have questions about the role? Schedule time to chat with our Talent Acquisition Specialist, Bill: www.calendly.com/eastersealsnh-bill/15min\nDifficulty submitting your application or scheduling time to chat? Contact Bill at 603-670-6817 or .\nEOE","description_format":"text","description_chars":4643,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-11T10:09:21Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.54,"p_room":0.28,"age_days":65,"expected_fill_days":20,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/easterseals-nh-senior-it-support-technician","json_url":"https://alion.io/job/easterseals-nh-senior-it-support-technician.json","meta":{"generated_at":"2026-10-21T15:03:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21454,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2124036},"rest":"https://alion.io/mcp/rest/get_company?id=2124036"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feasterseals-nh-senior-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feasterseals-nh-senior-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feasterseals-nh-senior-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/easterseals-nh-senior-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feasterseals-nh-senior-it-support-technician"}]}