{"id":2421193,"url":"https://alion.io/job/eastersealshawaii-service-supervisor","title":"Service Supervisor","company":{"id":4417996,"name":"Easterseals Hawaii","domain":"eastersealshawaii.org","url":"https://alion.io/company/eastersealshawaii","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kapa‘a, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":6679},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-06-24T00:00:00Z","employer_posted_date":"2026-06-24","last_verified_at":"2026-10-15T16:22:43Z","board_verified":true,"closed_at":null,"days_open":113,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":113},"description":"Are you a self-motivated and reliable person who can work with adults with disabilities while helping them develop their skills and grow? Then we need you! At Easterseals Hawaii, we are dedicated to serving people with disabilities and building communities of Aloha where everyone has the ability to live independent, fulfilling lives. Our Service Supervisors promote the individual growth of program participants in a safe and positive learning environment (either in a program, community, or home-based setting) with a focus on increasing the participant’s options, opportunities, and community integration with daily life in support of our mission to make a positive difference.Core Responsibilities & Essential Job Functions\nMaintain a participant caseload and encourage participant’s independence and self- determination.\nAttend Individualized Service Plans (ISP) and other relevant meetings as required.\nAssist Program Manager in conducting staff orientation, training, and performance evaluations.\nAssess participants’ current level of independence to develop objectives and appropriate activities (based on the ISP) so mental, physical, social intellectual, and emotional development goals (based on Person Centered practices) and community integration can be achieved.\nCommunity integration and participation in chosen activities in the participant’s interest.\nCommunicate with outside agencies and facilities to ensure services are being offered and provided (Handi- van, case managers, and OPG)\nSupervise Direct Support Workers (DSW), and Activity Coordinators (ACs) to ensure Waiver and CARF compliance and best practices.\nSupervise DSWs and oversee the day-to-day participant activities to ensure program goals and objectives are being addressed according to the safety protocols laid out in the ISP.\nTrain DSWs to work with participants to increase their level of independence by implementing the ISP, collecting data, document progress notes, report, and adverse events.\nReview and approve documentation of GERs, mileage, timecards, activity reimbursement/advancement, and other documentation.\nReact appropriately and positively to participant behaviors, working to understand and teach appropriate intervention techniques with the behavior specialist, helping to support alternative methods.\nConduct opening and closing duties of facility according to procedures established, as requested.\nExecute emergency procedures, emergency phone tree, and program evacuation plans.\nAppropriately interpret and implement policies, procedures, and regulations of ESH; training provided.\nMaintain QA of charts on a regular basis.\nProvide direct services as requested.\nQualifications\nMinimum Education, Experience & Training Equivalent to:\nBachelor’s degree from an accredited college or university program in social sciences or education; or in another field with 1+ years verifiable experience working directly with individuals with disabilities or the elderly; or Registered Nurse licensed in the State of Hawaii.\nHigh School diploma or equivalent (GED) and 2+ years experience working directly with individuals with intellectual and/or developmental disabilities.\nEmployed by ESH for a minimum of six (6) months.\nMust be under the supervision/oversight of staff that meets the following criteria for six (6) months: Bachelor’s degree in social sciences or education; or in another field with 1+ years verifiable experience working directly with individuals with disabilities or elderly; or Registered Nurse licensed in the State of Hawaii.\nPossess the following: people skills; advocacy skills; ability to build relationships; and verbal and written communication skills.\nKnowledge & Skills:\nSensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.\nA commitment to the values of the organization while demonstrating good judgment, flexibility, patience, and discretion when dealing with confidential and sensitive matters including HIPAA requirements.\nCommunicate effectively verbally and in writing.\nProficient in Microsoft Office (Outlook, Word, Excel, etc.), especially Excel and related computer software.\nWork in an exciting, fast paced high energy environment while effectively multitasking.\nPersonable; able to work comfortably with individuals at all levels within the organization.\nCommitment to ongoing training and development as it relates to clinical skills.\nSkilled in calmly handling and intervening behavioral and health related incidents when necessary\nExperience observing, recognizing, and responding to audio and visual cues from participants, other staff members, and the environment. \nSkilled in prioritizing multiple tasks, projects, and schedules with varied deadlines (both extended and compressed/rushed, completing all tasks in a timely manner.\nClear and effective oral and written communication with a variety of individuals, including families, participants, guardians, co-workers, volunteers, supervisors/managers, etc.\nSkilled in applying and combining pieces of information and general rules to specific problems to produce answers that are straightforward or to form conclusions (includes finding a relationship among seemingly unrelated events).\nMust be able to respond immediately and appropriately to emergencies as defined by ESH Emergency Procedure Guide/Safety Manual.\nPhysical Requirements:\nMust be able to communicate effectively within the work environment, read and write using the primary language within the workplace.\nFrequent bending, reaching, squatting, kneeling, twisting in order to observe, assess, and interact with clients. \nAbility to stand or sit for extended periods of time, stand for up to 6-8 hours a day.\nOccasional lifting, carrying, and loading/unloading toys and materials up to and including 25 lbs. to 50 lbs. used in home visits.\nVisual and auditory ability to work with clients, staff and others in the workplace continuously.\nFrequent speaking and listening (50%) to clients, staff, and other professionals in meetings and on the phone. \nFrequent driving (to and from office and client homes).\nFrequent work inside client homes; occasional work in outdoor settings.\nUtilize computer and cell phone for effective communication.\nAbility to utilize virtual meetings software (Zoom, Teams, etc.).\nFrequent exposure to disability disorders in clients; occasional emergency situation; occasional exposure to trauma; constant client contact and decision making; constant concentration required when working with clients.\nAptness to physically implement behavior management strategies including responding to physically aggressive behavior.\nCONDITIONS OF EMPLOYMENT\nAbility to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.\nAble to travel to multiple work sites and client homes. Reliable transportation needed.\nMust have valid Hawaii Driver’s License/insurance and maintain a clean driving record.\nAbility to travel to multiple work sites, client homes and transport participants:\nCurrent auto insurance for vehicle used as means of reliable transportation.\nValid vehicle registration and safety check\nMust pass health screenings, obtain vaccinations and clear TB testing based on company policies.\nAbility to obtain and maintain clearance through the Office of Inspector General.\nAbility to obtain and maintain CPR certification.\nAbility to obtain and maintain NPI number.\nMust attend any required training.\n Time Type:\nFull timeCompensation:\n56,500-60,000 AnnuallyThe statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.\nEasterseals Hawaii is an equal opportunity employer.","description_format":"text","description_chars":8088,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T05:08:03Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.256,"p_room":0.28,"age_days":113,"expected_fill_days":24,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/eastersealshawaii-service-supervisor","json_url":"https://alion.io/job/eastersealshawaii-service-supervisor.json","meta":{"generated_at":"2026-10-15T19:44:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29934,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417996},"rest":"https://alion.io/mcp/rest/get_company?id=4417996"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feastersealshawaii-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feastersealshawaii-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feastersealshawaii-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eastersealshawaii-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feastersealshawaii-service-supervisor"}]}