{"id":2556812,"url":"https://alion.io/job/easy-dynamics-iam-operational-support","title":"IAM Operational Support","company":{"id":673792,"name":"Easy Dynamics","domain":"easydynamics.com","url":"https://alion.io/company/easydynamics","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Security","role_family":"Security","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":182000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":84},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"GitHub","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Zero Trust","optional":true}],"status":"live","first_seen_at":"2026-10-14T14:16:50Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T17:46:41Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Easy Dynamics Corporation\nEasy Dynamics is a leading IT service provider specializing in cybersecurity, cloud computing, and risk management for federal agencies. Since 2006, we have partnered with our customers to design, build, and secure the systems that protect our people, places, and way of life.Our work is grounded in deep technical expertise, thoughtful problem-solving, and a clear understanding of the complex environments our customers operate in.\nOur world-class team of engineers, consultants, and subject-matter experts are builders, problem-solvers, and trusted advisors who thrive on solving unique and ever-evolving digital challenges. We bring a hands-on, mission-focused approach to every engagement, delivering solutions that are built to last.\nAbout the role\nWe are seeking an ICAM Operational Support Specialist to provide customer-facing Tier 2 and Tier 3 support on a federal Identity, Credential, and Access Management (ICAM) contract. This role resolves escalated identity and access issues across a SailPoint, Microsoft Entra ID, and GitHub environment, working directly with end users, application owners, and government stakeholders. The ideal candidate has hands-on identity and access management experience, is comfortable owning an issue through to resolution, and communicates clearly with both technical and non-technical stakeholders in a fast-paced government contracting environment.\nWhat you'll do\nServe as the primary point of contact for Tier 2 and Tier 3 identity, credential, and access issues escalated from Tier 1 helpdesk, resolving them directly with end users and application teams.\nInvestigate and resolve access provisioning, deprovisioning, and entitlement issues within SailPoint, including certification campaign errors, workflow failures, and connector or aggregation issues.\nTroubleshoot authentication, single sign-on, conditional access, and identity federation issues within Microsoft Entra ID, including MFA enrollment problems, sign-in failures, and conditional access policy conflicts.\nLog, track, and update all customer interactions and resolutions in ServiceNow maintaining accurate records for SLA reporting and audit purposes.\nPerform root cause analysis on recurring or complex incidents and coordinate with engineering, security, and platform teams to implement permanent fixes rather than repeated workarounds.\nEscalate systemic issues, policy gaps, or security concerns to program leadership and technical leads with clear, well-documented context.\nSupport identity lifecycle events, including onboarding, transfers, role changes, and offboarding, ensuring access is granted and removed accurately and on schedule.\nContribute to and maintain knowledge base articles, runbooks, and standard operating procedures to reduce resolution time on repeat issues.\nCommunicate proactively and professionally with end users and government customers, setting clear expectations and following through until an issue is fully resolved.\nParticipate in change management activities, testing, and validation for updates to SailPoint, Entra ID, or GitHub configurations that affect user access.\nSupport metrics reporting on ticket volume, resolution time, and SLA compliance for program status reviews.\nQualifications\n3-5 years of experience in an operational support or service desk role within an identity, credential, and access management (ICAM) or IT security environment, including direct experience handling escalated (Tier 2/Tier 3) tickets.\nWorking experience with Microsoft Entra ID (Azure AD), including user and group management, conditional access, MFA, and SSO/federation troubleshooting.\nExperience using a ticketing/ITSM system such as ServiceNow to manage, document, and resolve customer-reported issues against defined SLAs.\nStrong customer service orientation, with the ability to communicate technical concepts clearly to non-technical users and remain composed under pressure.\nAbility to obtain and maintain a federal government security clearance or suitability determination as required by the contract (Public Trust).\nU.S. citizenship is required\nPreferred Qualifications\nExperience supporting a federal government ICAM program or FISMA-regulated environment.\nFamiliarity with identity governance frameworks such as NIST SP 800-63 (digital identity guidelines), FICAM, or Zero Trust identity principles.\nScripting or automation experience (PowerShell, Python) to support repetitive access or reporting tasks.\nThe salary range for this role: $90,000 - $115,000.\nEasy Dynamics is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal state or local laws.","description_format":"text","description_chars":4867,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-14T19:33:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:3","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/easy-dynamics-iam-operational-support","json_url":"https://alion.io/job/easy-dynamics-iam-operational-support.json","meta":{"generated_at":"2026-10-15T21:05:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32037,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673792},"rest":"https://alion.io/mcp/rest/get_company?id=673792"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feasy-dynamics-iam-operational-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feasy-dynamics-iam-operational-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feasy-dynamics-iam-operational-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/easy-dynamics-iam-operational-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feasy-dynamics-iam-operational-support"}]}