{"id":4332288,"url":"https://alion.io/job/easy-outsource-crm-and-database-manager","title":"CRM and Database Manager","company":{"id":4544504,"name":"Easy Outsource","domain":"easy-outsource.com","url":"https://alion.io/company/easy-outsource","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"Zoho CRM","optional":false}],"status":"live","first_seen_at":"2026-11-15T07:55:03Z","employer_posted_date":"2026-11-15","last_verified_at":"2026-11-15T07:55:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This is a remote position.\nOverview: The CRM And Database Manager will be responsible for setting up an online CRM system, creating, integrating, and managing a comprehensive database for an Australian-based Finance Broking and Lending business operating within the Liberty Financial franchise network. This role involves quantifying and validating contacts from existing databases, reaching out to target companies and key individuals, and managing the data for targeted marketing campaigns via email and SMS. Please note: an essential function of this role shall include direct telephone communications with companies and individuals within Australia on a regular basis. Candidates should have a confident and engaging telephone manner as they will be representing the company as its brand ambassador.\nKey Responsibilities:\n1.\nCRM System Setup and Management:\nResearch and select an appropriate CRM platform.\nConfigure the CRM system according to business requirements.\nCustomize features for lead management, customer tracking, and reporting. •Provide training and support to the business partners and staff.\n2.\nDatabase Creation, Integration, and Management:\nDesign a database structure that supports efficient data storage and retrieval. •Integrate existing data sources into the CRM system.\nMaintain data integrity through regular updates and quality checks.\n3.\nData Validation and Updating:\nQuantify contacts from existing databases.\nRequalify and validate contact details to ensure current and accurate data. •Regularly update contact information as needed.\n4.\nNew Data Acquisition and Outreach:\nIdentify target companies, key individuals, and business development opportunities.\nReach out to potential contacts through email, phone, or social media to gather information.\nPopulate the CRM with new, relevant contact data for future outreach. 5.\nMarketing Campaign Preparation:\nSegment contacts based on various criteria (industry, location, interest).\nPrepare and manage targeted marketing campaigns using email and SMS.\nTrack and report on the success of marketing campaigns.\n6.\nOngoing Customer Service and Support:\nRespond to customer inquiries and provide support as needed.\nHandle administrative tasks such as scheduling, document management, and record keeping.\n7.\nReporting and Analysis:\nGenerate reports on CRM usage, database growth, and marketing campaign performance.\nAnalyze data to identify trends and areas for improvement.\n8.\nContinuous Improvement:\nStay updated on CRM and database management best practices.\nPropose and implement enhancements to systems and processes.\nAHBA Business Strategy Page 1\nExample of weekly duties and deliverables:\nMonday:\nReview and prioritize tasks for the week.\nBegin quantifying and validating contacts from existing databases.\nTuesday:\nContinue data validation and update contact details.\nStart outreach to target companies and individuals.\nWednesday:\nFocus on data acquisition and entry into the CRM system.\nBegin preparation for targeted marketing campaigns.\nThursday:\nFinalize data validation and ensure all updates are reflected in the CRM. •Continue outreach efforts and data entry.\nFriday:\nGenerate and review weekly reports on CRM data, outreach progress, and campaign planning.\nProvide updates and feedback to the business partners.\nOngoing:\nMonitor and respond to customer inquiries and provide administrative support. •Maintain and update the CRM system as needed.\nPrepare for the following week's tasks and goals.\nQualifications:\nEducation: Bachelor's degree in Business Administration, Information Technology, or a related field.\nExperience: At least 2-3 years in CRM management, database administration, and customer service.\nSkills:\nProficient in CRM systems (e.g., Salesforce, HubSpot, Zoho CRM).\nStrong data management and analytical skills.\nExcellent communication and customer service abilities.\nProficient in MS Office Suite and marketing tools.\nLanguage: Fluent in English, both written and spoken.\nAdditional Information:\nWorking Hours: Flexible, but must align with Australian business hours for meetings and coordination.\nRemote Work: Requires a reliable internet connection and a suitable home office setup. 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