{"id":4332316,"url":"https://alion.io/job/easy-outsource-customer-caredispatcher-appliances","title":"Customer Care/Dispatcher – Appliances","company":{"id":4544504,"name":"Easy Outsource","domain":"easy-outsource.com","url":"https://alion.io/company/easy-outsource","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-15T07:55:03Z","employer_posted_date":"2026-11-15","last_verified_at":"2026-11-15T07:55:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Work setup: onsite \nSchedule: 12pm-8pm\nJob Summary:\nThe Customer Care/Dispatcher of Appliances is responsible for coordinating daily appliance deliveries from the facility. This includes optimizing delivery routes, communicating with customers, and supporting drivers throughout the delivery process. This role is essential in delivering a high-quality customer experience while meeting service level agreements (SLAs). The ideal candidate thrives in a fast-paced environment, communicates effectively across multiple channels, and maintains professionalism under pressure. This position also supports driver engagement and manages day-of-delivery logistics to ensure smooth and on-time service.\nPrimary Duties and Responsibilities:\n\nCreate efficient next-day delivery routes based on available inventory, maximizing route density and meeting 4-hour delivery window requirements.\nContact all customers by 8:00 PM to confirm delivery window timing and ensure expectations are aligned.\nMake a minimum of three contact attempts for undeliverable items, including one after-hours attempt, to reschedule.\nDispatch drivers and coordinate delivery assets to meet or exceed client expectations and SLA targets.\nProvide professional and timely customer and driver support via phone, text, email, chat, and in-platform messaging.\nMonitor live deliveries and proactively resolve issues that may impact timing, keeping all stakeholders informed.\nCollaborate with warehouse operations to coordinate vendor returns for damaged or undeliverable items.\nEscalate customer concerns promptly to the Customer Care team for resolution.\nPromote a positive, solution-oriented approach in driver communications to support retention and engagement.\nReport driver-related concerns and observations to the Driver Happiness team, offering proactive feedback and solutions.\nWork cross-functionally with Operations to optimize asset use and improve delivery efficiency.\nManage multiple priorities and communication streams under tight timelines.\nPerform other duties and special projects as assigned.\nQualifications & Skills: \n\nMinimum 2 years of dispatch experience in a mid- to high-volume environment, preferably involving appliance delivery.\nBilingual in English and French (spoken and written).\nA college diploma is required; a bachelor’s degree or equivalent education is an asset.\nExperience in transportation, logistics, or driver management is required.\nExcellent verbal communication, listening, and interpersonal skills.\nStrong client service orientation with the ability to manage customer expectations calmly and effectively.\nHigh integrity, professional demeanour, and results-driven mindset\nSkilled at problem-solving and maintaining composure under pressure.\nAbility to build and maintain strong relationships with drivers, customers, and internal teams.\nFlexible with work hours, including evenings and Saturdays.\nConfident decision-maker in a data-driven, fast-paced setting.\nProficient with dispatching and routing platforms.\nStrong time management, organization, and multitasking skills.\nTech-savvy with solid computer skills, including Microsoft Office or Google Workspace.\nWorking Conditions: \n\nThis is an office-based role with occasional local travel.\nRegular hours are 12:00 PM to 8:00 PM, five days per week between Monday and Saturday (schedule subject to change based on business needs).","description_format":"text","description_chars":3385,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-15T07:55:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["seen:-1","win:early","comp:junior"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/easy-outsource-customer-caredispatcher-appliances","json_url":"https://alion.io/job/easy-outsource-customer-caredispatcher-appliances.json","meta":{"generated_at":"2026-11-15T12:28:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2403,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4544504},"rest":"https://alion.io/mcp/rest/get_company?id=4544504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feasy-outsource-customer-caredispatcher-appliances"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feasy-outsource-customer-caredispatcher-appliances"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feasy-outsource-customer-caredispatcher-appliances"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/easy-outsource-customer-caredispatcher-appliances\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feasy-outsource-customer-caredispatcher-appliances"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4332316}},{"tool":"search_jobs","arguments":{"company":"easy-outsource.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4332316},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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