{"id":4332251,"url":"https://alion.io/job/easy-outsource-customer-success-manager-2","title":"Customer Success Manager","company":{"id":4544504,"name":"Easy Outsource","domain":"easy-outsource.com","url":"https://alion.io/company/easy-outsource","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-11-15T07:55:03Z","employer_posted_date":"2026-11-15","last_verified_at":"2026-11-15T07:55:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This is a remote position.\nOur Client curates transformative experiences through world-class events. We need a Customer Success Manager who can guide attendees every step of the way-before, during, and after our events. Your role will be to ensure every attendee gets the most out of their experience, from selecting the right event package to maximizing their post-event access to content.\nAbout the Role:\nWe are seeking a proactive and results-driven Customer Success Manager who excels at nurturing customer relationships, driving revenue growth, and supporting sales operations. In addition to managing customer success, this role will involve lead generation, database management, Salesforce expertise, and identifying partnership opportunities to contribute to the company's overall growth strategy.\nKey Responsibilities:\nCustomer Success Management:\nAct as the main point of contact for assigned customers, ensuring their needs are met and delivering a world-class customer experience.\nBuild and maintain long-term relationships to promote customer retention and satisfaction.\nIdentify opportunities for upselling, cross-selling, and product/service enhancements based on customer feedback.\nAnalyze customer data and provide insights to improve customer engagement and usage.\nLead Generation:\nProactively identify and generate qualified leads through targeted research, campaigns, and outreach initiatives.\nCollaborate with the marketing team to develop lead generation strategies aligned with business goals.\nTrack and report on lead generation metrics, ensuring a steady pipeline of prospective customers.\nDatabase Management:\nMaintain and clean customer and prospect data within Salesforce to ensure data accuracy and reliability.\nRegularly update records, remove duplicates, and ensure compliance with data privacy regulations.\nDevelop and implement processes to improve the overall efficiency of database usage.\nSalesforce Expertise:\nServe as the in-house Salesforce expert, managing dashboards, workflows, and custom reporting.\nTrain team members on best practices and optimize the Salesforce platform to meet organizational needs.\nTroubleshoot and resolve issues related to Salesforce functionality.\nPartnership Development:\nIdentify and evaluate potential partnership opportunities that align with the company's strategic goals.\nDevelop strong relationships with key stakeholders at partner organizations to maximize mutual value.\nWork cross-functionally with sales, marketing, and leadership teams to implement partnership strategies.\nRequirements:\nExperience: 3+ years in customer success, sales operations, or a related role, preferably in [industry].\nSkills:\nProven ability to generate and qualify leads.\nProficient in Salesforce CRM, including data management, reporting, and customization.\nStrong organizational skills and attention to detail in maintaining databases.\nExceptional interpersonal and communication skills, with a talent for building relationships.\nKnowledge: Understanding of sales processes, CRM best practices, and partnership development strategies.\n Education: Bachelor’s degree in business, marketing, or a related field (or equivalent experience).\nPreferred Qualifications:\nExperience with marketing automation tools or email campaigns.\nBackground in identifying and negotiating partnership opportunities.\nFamiliarity with data privacy regulations (e.g., GDPR, 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