{"id":4332232,"url":"https://alion.io/job/easy-outsource-operations-coordinator","title":"Operations Coordinator","company":{"id":4544504,"name":"Easy Outsource","domain":"easy-outsource.com","url":"https://alion.io/company/easy-outsource","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-15T07:55:03Z","employer_posted_date":"2026-11-15","last_verified_at":"2026-11-15T07:55:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This is a remote position.\nob Purpose:\nThe Operations Coordinator develops professional expertise with a solid understanding of team and department goals and operations, seeking continuous growth and learning opportunities. This role is responsible for managing reservations with suppliers, troubleshooting existing reservations, and issuing travel documents to customers. The Operations Coordinator demonstrates strong project management and organizational skills, multitasking ability, and works effectively with internal stakeholders across functions.\nDuties and Responsibilities:\nReservation Management:\n\nConfirm services with vendors through messaging, websites, portals, and/or phone calls.\n\nWork with suppliers to confirm rooms above allotment.\n\nManage customers' special requests by securing them with suppliers.\n\nManage the cancellation process, from sending cancellations to auditing bookings.\n\nResponsible for working through the documents process including final QC and delivering documents to the customers in a timely manner.\n\nCustomer Communication and Documentation:\n\nAdvise customers of schedule and tour changes via email and/or phone calls.\n\nPrepare, issue, and send travel documents for customers.\n\nIssue tickets, including exchanges, refunds, cancellations, and schedule changes as needed.\n\nProblem-Solving and Analysis:\n\nWork on problems of moderate scope where analysis of situations or data may be required.\n\nResearch conflicts/missing items and work on confirming services in a timely manner.\n\nCross-functional Collaboration:\n\nBuild productive and stable working relationships with internal functional teams.\n\nInteract with cross-functional teams, with some support and supervision from senior team members.\n\nWork closely with the Product and Guest Relations teams.\n\nPerformance and Project Management:\n\nResponsible for meeting all Key Performance Metrics (KPI) for each task.\n\nDemonstrate strong project management skills and ability to multi-task on multiple projects.\n\nContinuous Improvement:\n\nSeek continuous growth and learning opportunities in the field of operations and travel coordination.\n\nModel the RBG Values and Ways of Working.\n\nRequirements\nQualifications and Requirements:\nBachelor's degree preferred.\n\nMinimum of 2+ years of experience in a related field.\n\nComfortable communicating with internal and external customers and vendors through various means of communication, including phone calls.\n\nWell-organized and extremely detail-oriented.\n\nExperience working with databases and systems.\n\nComputer proficiency in Microsoft Office.\n\nSkills to Assess:\nProfessional expertise in team goals and operations\n\nProblem-solving and decision-making skills\n\nUnderstanding of broader department goals\n\nAutonomy in daily tasks\n\nCollaboration with senior leadership\n\nProject management and organizational abilities\n\nMultitasking and attention to detail\n\nRelationship building\n\nThe Operations Coordinator should be able to exercise judgment within the scope of their role or defined procedures to determine appropriate actions. They should understand why their work is important to the broader department and require some oversight by management for direction setting and successful results.\nThe ideal candidate will be fully autonomous with all work, partnering with senior leadership to set direction and goal outcomes. They should be able to complete goals independently and may need guidance from management or the team for competing goals or projects. The Operations Coordinator will work cross-functionally with internal stakeholders, demonstrating the ability to build and maintain productive working relationships.\nThis role offers an excellent opportunity for a detail-oriented professional to develop expertise in operations coordination while contributing to the company's overall efficiency and customer satisfaction goals.","description_format":"text","description_chars":3864,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-15T07:55:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["seen:-1","win:early","comp:junior"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/easy-outsource-operations-coordinator","json_url":"https://alion.io/job/easy-outsource-operations-coordinator.json","meta":{"generated_at":"2026-11-15T13:54:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4886,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4544504},"rest":"https://alion.io/mcp/rest/get_company?id=4544504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feasy-outsource-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feasy-outsource-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feasy-outsource-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/easy-outsource-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feasy-outsource-operations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4332232}},{"tool":"search_jobs","arguments":{"company":"easy-outsource.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4332232},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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