{"id":2503664,"url":"https://alion.io/job/easydmarc-msp-customer-success-manager","title":"MSP Customer Success Manager","company":{"id":1789003,"name":"EasyDMARC","domain":"easydmarc.com","url":"https://alion.io/company/easydmarc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Spark","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Armenia"],"countries":["AM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-10-01T00:00:00Z","employer_posted_date":"2024-10-01","last_verified_at":"2026-10-29T09:22:49Z","board_verified":true,"closed_at":null,"days_open":758,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":758},"description":"EasyDMARC is an All-In-1 Email Security solution for securing an organization's domain and email infrastructure. Currently, we are looking for a passionate and result-oriented MSP Customer Success Manager to join our MSP Growth Team team for building and promoting long-lasting customer relationships in international markets.\nThe main goal for this role is to be responsible for growing the existing MSP partners of EasyDMARC and growing the revenues coming from them. The perfect candidate has a bachelor’s degree in a business or marketing field and several years of experience as a Customer Success Specialist.\nHere are the main objectives for this role:\nGrow revenue base in existing MSP accounts within your portfolio\n\nHandling all inbound requests from existing MSPs\n\nReaching out to the existing base of MSP partners\n\nActively support the MSP partners in their marketing and sales efforts\n\nComing up with ideas for campaigns to grow the revenues of EasyDMARC’s existing partners\n\nImproving the current MSP Program\n\nLiaise between partner and product team for new product requirements\n\nJob Responsibilities\nClose working relation with MSP channel Manager for strategy and execution of objectives\n\nWin, maintain, and expand relationships with existing MSPs\n\nSupport MSPs actively in their marketing and sales efforts\n\nActively inform the MSP base on new product developments and how those can help them to grow their business\n\nContinuously improve the existing marketing materials in association with EasyDMARC’s marketing team\n\nReview and discuss the current Programs for MSPs and improve them\n\nMeet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts\n\nProactively lead a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.\n\nProactively assess, clarify, and validate partner needs on an ongoing basis.\n\nRequired Qualifications\nProficiency in verbal and written English\n\nBachelor’s degree in marketing or business\n\nTech background or experience selling IT Solutions is plus\n\nAt least 3 years of experience in marketing or sales/CSM role (preferably with a bit of marketing background)\n\nLeadership skills and experience\n\nCRM software proficiency\n\nStrong verbal and written communication skills along with excellent listening skills\n\nStrong work ethic, attention to detail, and exceptional problem-solving skills\n\nAdditional Information\nIndividuals seeking employment at EasyDMARC are considered without prejudice to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable laws.","description_format":"text","description_chars":2806,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Email 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