{"id":3522665,"url":"https://alion.io/job/easygenerator-customer-success-associate","title":"Customer Success Associate","company":{"id":3576,"name":"Easygenerator","domain":"easygenerator.com","url":"https://alion.io/company/easygenerator","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":14,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":19000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T10:25:22Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T19:43:25Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"As aCustomer Success Associate you’ll be a part of our Customer Success team, helping organizations get the most out of Easygenerator. In this role, you’ll play a key part in ensuring our customers feel supported and empowered from day one, guiding them through their onboarding journey, building strong relationships, and contributing to their long-term success with our tool.\nWhat You’ll Do\nProactively engage customers to maximize adoption and value realization, supporting the Customer Success team in achieving renewals and expansion goals.\n\nDeliver impactful onboarding sessions, product trainings, and webinars that inspire confidence and promote product utilization.\n\nPartner closely with Customer Success Managers to track customer health, identify opportunities for growth, and ensure customers reach key success milestones.\n\nContinuously improve and scale our onboarding experience to enhance customer satisfaction and business impact.\n\nRepresent the voice of the customer internally, providing actionable insights to help shape product development and customer strategy.\n\nWhat You Bring\nExcellent command of English language.\n\nBachelor degree or higher.\n\n0-1 years of relevant working experience.\n\nNatural ability to teach.\n\nExcellent listening and organizational skills.\n\nWhat’s In It For You\nBeing part of a fast-growing scale-up environment where you can make an impact from day one\n\nWorking in an international team (40+ nationalities), surrounded by passionate and dedicated colleagues\n\nDevelop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly\n\nWorking in a fun & international environment surrounded by a dedicated team.\n\nPractical Information\nHybrid working policy\n\nLocation: Gardens, Cape Town\n\nWorking Hours: Eastern Standard Time (EST) - 14:00 p.m. to 23:00 p.m. (your local time)\n\nReady to join us?\nApply now and help us deliver world-class support while shaping the future of EdTech!","description_format":"text","description_chars":1968,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","E-learning","Learning Management Systems"],"lifecycle":[{"event":"open","at":"2026-10-30T12:49:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":41,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/easygenerator-customer-success-associate","json_url":"https://alion.io/job/easygenerator-customer-success-associate.json","meta":{"generated_at":"2026-11-03T23:03:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":97,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3576},"rest":"https://alion.io/mcp/rest/get_company?id=3576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feasygenerator-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feasygenerator-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feasygenerator-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/easygenerator-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feasygenerator-customer-success-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3522665}},{"tool":"search_jobs","arguments":{"company":"easygenerator.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3522665},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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