{"id":696383,"url":"https://alion.io/job/easygenerator-customer-success-manager","title":"Customer Success Manager","company":{"id":3576,"name":"Easygenerator","domain":"easygenerator.com","url":"https://alion.io/company/easygenerator","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":96,"open_postings":12,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T14:21:42Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-19T20:02:47Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":38},"description":"Join Easygenerator and help customers unlock the full value of e-learning\nStep into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.\nEasygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.\nWhat you will be doing\nOwn and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.\n\nBuild and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.\n\nObjectively assess account health scores and proactively take action to improve them.\n\nIdentify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.\n\nLead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.\n\nDevelop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.\n\nAct as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.\n\nWhat you will bring\nA bachelor's degree or higher.\n\n2-3 years of Customer Success or key account management experience\n\nExcellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.\n\nA commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.\n\nA customer-oriented approach, with the ability to identify the real need behind a request.\n\nNice to have\nA passion for HR tech and familiarity with the latest trends in the space.\n\nReady to Join Us?\nIf you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!","description_format":"text","description_chars":2053,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","E-learning","Learning Management Systems"],"lifecycle":[{"event":"open","at":"2026-09-11T01:59:39Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.642,"p_room":0.75,"age_days":38,"expected_fill_days":41,"reasons":["conf:1","win:late"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/easygenerator-customer-success-manager","json_url":"https://alion.io/job/easygenerator-customer-success-manager.json","meta":{"generated_at":"2026-10-19T20:29:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16279,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3576},"rest":"https://alion.io/mcp/rest/get_company?id=3576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feasygenerator-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feasygenerator-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feasygenerator-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/easygenerator-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feasygenerator-customer-success-manager"}]}