{"id":2356706,"url":"https://alion.io/job/easyship-backend-engineerl3-tech-support","title":"Backend Engineer(L3 Tech Support)","company":{"id":2854,"name":"Easyship","domain":"easyship.com","url":"https://alion.io/company/easyship","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":21,"ghost_share":0.143,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Datadog","optional":false},{"name":"Docker","optional":false},{"name":"ElasticSearch","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"Kubernetes","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Prometheus","optional":false},{"name":"Ruby","optional":true},{"name":"Ruby on Rails","optional":true}],"status":"live","first_seen_at":"2026-06-16T11:20:35Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T05:28:35Z","board_verified":true,"closed_at":null,"days_open":118,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":118},"description":"_*]:min-w-0 gap-3\">\nAbout Easyship:\nEasyship is one of the world’s leading multi-carrier shipping software, built to make global eCommerce borderless. Since 2014, we’ve been on a mission to democratize logistics by removing the “black box” of international shipping costs and complexities. Trusted by over 100,000 brands, our platform provides a single “mission control” for global trade, offering access to 550+ courier services across 200+ destinations.\nWe are an award-winning, global team (Forbes 30 Under 30, TechInAsia’s Best Startup) with offices in London, New York, Hong Kong, and beyond. We’re growing fast, we value transparency, and we genuinely enjoy building the infrastructure that powers modern commerce. If you’re ready to solve complex problems at scale, we’d love to have you join us.\n Who We're Looking For:\nEasyship's platform handles millions of shipments across 200+ destinations, integrating with hundreds of carriers and processing complex tax, duty, and logistics calculations in real time. Keeping that system stable and reliable isn't just an engineering problem - it's a customer experience problem. That's where you come in.\nAs our L3 Support Engineer, you'll be the senior technical escalation point sitting between our support teams and engineering. When complex issues land on your desk, you investigate them deeply, identify root causes, and work with engineering to make sure they don't come back. You'll also be building the tools and processes that make the whole support function sharper - from monitoring and alerting to documentation and automation.\nThis is a full-time, onsite role based in our Bangalore office (Monday to Friday). Working hours are flexible across APAC and European time zones, reflecting the global nature of our customer base and internal teams.\n_*]:min-w-0 gap-3\">\nWhat You'll Be Responsible For:\nInvestigate and resolve complex technical issues escalated from L1 and L2 support teams\nParticipate in on-call rotation to ensure continued platform coverage and incident response\nCollaborate with engineering to identify, document, and fix recurring platform issues at the root cause level\nBuild tools, scripts, and automation to improve troubleshooting efficiency across the support function\nMaintain and improve logging, monitoring, and alerting systems to surface issues proactively\nDocument resolutions, processes, and best practices to build institutional knowledge\nOwn and develop knowledge base articles that empower L1 and L2 teams to resolve more independently\nWork closely with product and engineering to ensure customer-reported issues translate into meaningful platform improvements\nYou Might Be a Good Fit If…\nYou have 3+ years of experience in a technical support or software engineering role, handling production-level incidents\nYou have strong troubleshooting skills across backend web applications, APIs, and cloud infrastructure\nExperience working with AI tools\nYou're experienced with relational databases (PostgreSQL, MySQL) and Elasticsearch\nYou're familiar with containerisation (Docker, Kubernetes) and cloud platforms (GCP, AWS, or Azure)\nYou have solid knowledge of logging, monitoring, and alerting tools such as Prometheus, Grafana, or Datadog\nYou communicate clearly and can work effectively across engineering, product, and support teams\nYou're a proactive problem-solver who enjoys getting to the bottom of complex, ambiguous issues\nNice to have: proficiency in Ruby on Rails or a similar backend framework\nIf you're excited about this role but don't meet every requirement, we'd still love to hear from you.\nWhat We Bring to the Table as an Employer:\nGenerous remuneration and stock units\nComprehensive health coverage\nWe reimburse gym and wellness expenses so you can invest in your health\nZomato digital meal credits and a pantry full of wholesome snacks to keep you fuelled through the workday\nThe freedom to 'Work from Anywhere' for 4 weeks in a year\nGenerous vacation policy, plus duvet days and mental health days to truly recharge\nHow we value inclusion in our recruitment practices:\nEasyship is an equal opportunity employer. We make all employment decisions - recruiting, hiring, pay, benefits, training, promotion, leave, and separation - based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.\nHeadquartered in London with offices in New York, Hong Kong, Bangalore, Singapore, Melbourne, Toronto, and Taipei - our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team!\nDon’t take it from us, take it from Cristina. 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