{"id":414136,"url":"https://alion.io/job/easyship-support-specialist-tech-and-customer-support","title":"Support Specialist (Tech and customer support)","company":{"id":2854,"name":"Easyship","domain":"easyship.com","url":"https://alion.io/company/easyship","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":115,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":13500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Google Workspace","optional":false},{"name":"Intercom","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Shopify","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-08-13T13:59:10Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-20T13:37:40Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":67},"description":"About Easyship:\nEasyship is a leading global shipping software and API platform trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfilment, and simplify cross-border shipping, taxes and duties. A top-rated Shopify Certified Technology Provider, eBay preferred fulfilment partner, and Amazon preferred multi-channel integrator, Easyship is the G2 category leader (April 2026), offering 550+ courier services worldwide. We believe in accelerating borderless commerce through innovative solutions, and we're proud that brands of all sizes from small business to enterprise trust Easyship for all their shipping needs.\nWho We’re Looking For:\nWe are seeking Customer Support/Experience Specialists to be the first point of contact for our customers. You will deliver timely and effective support across multiple channels- Live Chat, Email, and Calls while ensuring an exceptional customer experience. You will also work closely with internal teams and courier partners to solve problems, collect feedback, and contribute to product and process improvements.\nWhat you additionally need to know:\n\n This is a full-time, onsite role based in our Bengaluru (MG Road) office. The role follows US collaboration hours (10:00 PM-7:00 AM IST) to support seamless cross-regional execution \nWhat would be you be responsible for:\nProviding outstanding support via Live Chat, Email, and Phone to Easyship customers\nLiaising with courier partners and third-party vendors to resolve delivery or technical issues\nCollecting and relaying customer feedback to enhance service and product offerings\nBuilding and maintaining strong, trust-based customer relationships\nCollaborating with cross-functional teams including Sales, Product, and Operations\nContributing to achieving high ratings on customer review platforms\nIdentifying opportunities for continuous improvement in support processes\nYou Might Be a Good Fit If…\nYou have 2+ years of prior experience in customer support in B2B SaaS/Tech companies\nYou have excellent written and verbal communication skills, with the ability to explain technical concepts clearly and patiently\nYou are comfortable with night shifts, rotational week offs, work from office.\nYou have strong problem-solving skills and comfort navigating ambiguous or multi-step issues\nYou have the ability to multitask and stay organized while managing a high volume of tickets/conversations\nYou are comfortable working with helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) and basic familiarity with CRM or ticketing systems\nYou have proficiency with Google Workspace and Microsoft Office tools\nYou have the empathy, patience, and a genuine desire to help customers succeed\nYou have adaptability and a positive attitude in a fast-paced, evolving startup environment\nFamiliarity with international shipping, customs, or logistics concepts is a plus, but not required - we'll train you\nBonus Points If…\nYou preferably have a Bachelor’s degree in Computer Science, Engineering, or a related technical field.\nPrior experience in SaaS or E-commerce logistics support.\nIf you’re excited about this role but don’t meet every requirement, we’d still love to hear from you.\nWhat we bring to the table as an employer:\nGenerous remuneration and stock units\nComprehensive health coverage \nWe reimburse gym and wellness expenses so you can invest in your health\nZomato digital meal credits and pantry full of wholesome snacks to keep you fueled through the workday\nThe freedom to ‘Work from Anywhere’ for 4 weeks in a year\nGenerous vacation policy, plus duvet days and mental health days to truly recharge\nHow we value inclusion in our recruitment practices:\nEasyship is an equal opportunity employer. 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