{"id":1212982,"url":"https://alion.io/job/eatclub-account-manager-brisbane","title":"Account Manager (Brisbane)","company":{"id":6875,"name":"Eatclub","domain":"eatclub.com","url":"https://alion.io/company/eatclub","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T05:24:54Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-25T20:43:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About EatClub\nAt EatClub, we believe restaurants and bars are the beating heart of every city’s culture. Whether it's discovering a hidden gem, grabbing a late-night takeaway, or meeting friends for a drink, our mission is simple: help the hospitality industry thrive through smart, powerful tech.\nOur platform helps over 4 million customers discover top restaurants and access real-time deals that save them up to 50% off the bill. We empower more than 8,000 venues to fill empty tables, increase foot traffic, and maximise revenue.\n#1 app in Food & Drink and awarded Australia's Fastest Growing Tech Company by the AFR in 2025. Now is an exciting time to join our team. Initially co-founded by Marco Pierre White and leaders in the food tech scene, we're now a 200+ person scaleup that's growing fast and making waves in the industry.\nWhy You’ll Love Working With Us\nJoin a high-growth, international business at an exciting stage of the AU expansion\nA balanced role combining autonomy, structure, and meaningful support\nShape how the Account Management function grows and scales\nWork closely with high-quality restaurant partners, influencing their success\nBe part of a collaborative culture that values thoughtful execution and continuous improvement\nStaff discounts and dining vouchers to enjoy through EatClub\nA Day-in-a-Life of our Account Manager\nThis role exists because we’re scaling quickly in Brisbane. As an Account Manager at EatClub, you’ll act as the “mayor” of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions.\nMost days you’ll be in the field visiting partners, helping them succeed and unlocking growth opportunities, and you’ll review performance dashboards, plan interventions, and use your commercial judgment to reduce churn and maximise long-term value.\nYou’ll make smart, autonomous decisions while collaborating with internal teams to improve processes, campaigns, and reporting. Your work will directly impact partner success and EatClub's growth in your territory; you will own commercial success and shape the experience for both restaurants and their customers in the city.\nOn any given week, you will:\nVisit and build strong relationships with restaurant partners across your territory\nMonitor partner performance using dashboards and data insights\nIdentify risks early and proactively reduce churn through consultative conversations\nLead onboarding, activation, and optimisation for new partners\nSpot and deliver growth opportunities, including campaigns, upsells, and new features\nBalance field visits with desk-based planning and analysis\nProvide feedback and contribute ideas to improve account management processes and reporting\nFind new upsell and cross-sell opportunities\nHelp the business generate new leads and grow your postcode\nTypes of projects you’ll be working on at EatClub…\nOwning and optimising a portfolio of restaurants for long-term retention and growth\nDesigning and testing interventions to improve partner performance and satisfaction\nCollaborating with internal teams to refine account management playbooks and reporting\nScaling efforts - shaping processes and workflows in a rapidly growing business\nSupporting new market launches and establishing local best practices\nYou’ll have full ownership of your territory and partners, with guidance and support from the wider Account Management team and leadership.\nYou have…\n3+ years’ experience in Hospitality Sales or Account Management\nTrack record of upselling and growing revenue within existing accounts\nExperience working to retention, churn reduction, or revenue-related goals\nStrong organisational and communication skills, both in-person and in writing\nComfort balancing autonomy with structured ways of working\nConfidence managing a portfolio across field and desk-based work\nIt would be extra awesome if you also had…\nExperience in food tech, hospitality, marketplaces, or SaaS\nEstablished relationship in hospitality scene in Brisbane\nExposure to territory-based or field-led roles\nEnjoyment of data analysis and performance reporting\nInterest in process improvement and helping build scalable ways of working\nYou are…\nCurious, proactive, and confident in building relationships with partners\nMotivated to take ownership of outcomes while valuing support and collaboration\nComfortable mixing partner-facing work with data analysis and planning\nAdaptable and effective in a scaling environment where processes are evolving\nPassionate about delivering real value to partners, not just ticking boxes\nIf you do a good job…\nYou’ll grow your territory’s portfolio, improve partner retention and performance, and have a visible impact on EatClub’s expansion in the AU. Your work will directly contribute to each city’s culture. Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.\nMaybe this role is not for you if….\nYou prefer fully structured processes with little room to influence outcomes\nYou want purely desk-based or purely field-based work\nYou’re uncomfortable using data to guide conversations with partners\nYou’re not interested in improving how things are done over time\nIf you're curious about what we're building, you're welcome to explore EatClub ahead of your interview. First-time users who choose to give it a try can use the code \"ECAPPLY5\" for an optional $5 voucher to test the experience. This is entirely voluntary and has no impact on your application or interview process.\nOne last note: even if you feel that you don’t meet all the criteria above, we encourage you to apply. Past work experience is not the only indicator of future success, and we are on the look out for hungry talent who wants to grow with us. So if you want to be a part of something remarkable, then we’re excited to hear from you.","description_format":"text","description_chars":5944,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Delivery","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-09-25T05:24:54Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":58,"reasons":["conf:0","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/eatclub-account-manager-brisbane","json_url":"https://alion.io/job/eatclub-account-manager-brisbane.json","meta":{"generated_at":"2026-09-26T02:02:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"assistant","counted_by":"address","units_charged":1,"used_today":290,"day_limit":2000,"remaining_today":1710,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}